adswn1@r.postjobfree.com Tonya Lyn Sater 360-***-****

INTRODUCTION

I am a positive, energetic relationship builder with a strong work ethic. My passion for planning and organizing, combined with my attention to details, helps support a busy work environment. I am a highly motivated self-starter that loves people. I am reliable, timely, dependable, and able to assist with projects when the need arises. I look forward to joining a new team, and adding to my current skills and talents.

WORK HISTORY

Customer Service Lead/Office Manager for Ashley Homestore; April 11-August 10, 2022

* Responsible for answering and forwarding phone calls; taking message as needed.

* Processing sales through cash, checks, all credit cards, financing, and gift cards.

* Balancing cash drawer, all purchases, returns, and exchanges at closing.

* Keeping supplies in stock and available.

* Processing and settling customer disputes.

Volunteer for Rebuilding Together Thurston County (RTTC); May 2012 - 2022: RTTC is a non-profit organization whose goal is to assist low income homeowners to live in safe living environments through free home repairs. The applicants often include elderly, veterans, single parents, and/or handicapped individuals. Duties include(d): Volunteer Office Assistant: 2013 - 2016

Responsible for overseeing highly confidential information, such as evaluating applications, verifying incomes as well as home ownership, and determining applicant’s acceptability through various data bases.

Wrote the acceptance or denial letters to applicants after completing all necessary steps.

Responsible for general office duties such as filing, phones, supplies, ensuring needs were dealt with in a timely matter.

Managed materials storage shed and inventory for five years.

Arranged meetings with contractors, applicants, volunteer workers, and board members. Site Assessment Committee Member: 2012 – 2021:

We provide free in-home evaluations and client interviews involving health, safety, and home condition assessments.

We generate reports and recommendations for Board review and project approval. House Ambassador/Assistant Project Manager; 9 times-2012-2021:

I have managed 120 adults and teenagers during a Rebuilding Day project, using 12 crews to improve 17 homes in one day.

Assisted in the planning and organization of paid and volunteer construction services and provided supplies for the projects.

Helped secure food donations for crews on all job sites.

Acted as liaison between volunteers, recipients, and contract workers. Employed empathy, flexibility, and good time management, while communicating, to ensure positive outcomes for all involved. Community Service and Fund-Raising Event Coordinator:

Primarily planning, set up, greeting, and co-hosting of two sponsorship breakfasts and tables. Centralia Christian Church; 2015 - 2021: Large events will resume when Covid19 restrictions are lifted.

Kitchen Overseer: includes management of food preparation, handling and serving, at holiday festivals of up to 250 people while verifying food safety rules are met and helping all volunteers to find useful ways to serve.

Assist with and manage game booths during events when not overseeing kitchen needs.

Perform volunteer nursery work, twice per month. This is still active. Home Educator; 2000 - 2021:

I successfully acquired and used technical skills to educate our five children through online school with weekly teacher meetings either in person or through Skype.

Three are now in college, two have graduated with Bachelor’s degrees, one with honors; four have been on the President’s and/or Vice President’s lists.

Four have worked to pay for their own education. The two youngest are currently in Running Start, one is working as a Veterinary Assistant and paying for her school expenses. Researcher and Quality Control Provider for the Quileute Tribal Cemetery Records; 2018

At the request of the Quileute Tribe, I assisted, researched and resolved discrepancies in four different sets of tribal text and map records ranging from the 1800’s to present. Checked gravesites personally to help with clarity. Found many graves on graves and complete family burials.

Presented findings and recommendations to the Tribe for evaluation. James Jaime, with the Tribe, recently confirmed they are continuing to work on the project.

Residential Rental Property Owner/Manager; 1990-Present:

Responsible for purchasing, remodeling, contractor management, bookkeeping, taxes, advertisements, and filing.

Responsible for maintenance issues such as finding, hiring, and paying contractors, as well as ensuring tenant concerns are handled quickly and efficiently.

Responsible for tenant assessments, requiring credit and background checks, interviewing former landlords and references. Authored and Published a Book; 2005-2006:

“Notes to Grandma; Love, Live and Learn” by Tonya Sater; Available through Amazon Clerk Typist III for the Comptroller; Washington State Department of Transportation

(WSDOT); 1994 -1995:

Being in the first cubicle when entering WSDOT made me the official greeter for an office of 70+ employees.

I oversaw call routing, taking phone messages, managing email, writing, and reviewing, forms and letters, filing of important documents, scheduling meetings, accounts receivable, distributing W-2 forms, and managing office supplies.

I was responsible for the printers on all three floors; included paper jams, minor repairs, and keeping paper trays full.

A major accomplishment was re-organizing and streamlining of the existing electronic files to minimize redundancy, making form retrieval easier, and maximizing productivity. Auto/Home/Life Insurance Agent; Farmers Insurance Company; 1992 Office Assistant/Receptionist; Olympia Real Estate; 1987 - no longer in business EDUCATION

ASSOCIATES OF ARTS DEGREE; South Puget Sound Community College / Olympia, WA; June 1992 PERMITS/LICENSES/CERTIFICATIONS

● WA STATE FOOD WORKERS CARD; 2015 - 9/28/2022

● INSURANCE SALES LICENSE/AUTO/HOME/LIFE; 1989-1991 PROFESSIONAL REFERENCES

Tim Carlile

WSDOT Accounting Manager / Retired 360-***-****

Kathy Demaray

Weyerhaeuser Office Manager / Former RTTC Board Member

360-***-****

Brad Brenner or Nate Larrson

Centralia First Christian Church / Lead Pastor and Assistant Pastor 360-***-****

James Jaime

Quileute Tribe Enterprise Director 360-***-****

PERSONAL REFERENCES

Ashley Homestore-Olympia

Rachel Duncan -- Manager

360-***-****

Paul -- Janitor

706-***-****

Kelly Langford --

Sales 564-***-****