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Customer Service Remote

Location:
Latrobe, PA, 15650
Salary:
$70,000 - $125,000
Posted:
October 07, 2022

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Resume:

Jacquilyn Griffin

Owner & Principal Consultant - JB Griffin Consulting

Latrobe, PA 15650

adswlv@r.postjobfree.com

+1-724-***-****

Dual career professional, effective communicator, ethical leader, and strategic decision-maker. Authorized to work in the US for any employer

Work Experience

Owner & Principal Consultant

JB Griffin Consulting - Latrobe, PA

November 2015 to Present

Developing and Facilitating - Human Development and Leadership Assessment and Training programs for non-profit/for profit organizations.

Adjunct Professor - Computer Technology & Business Division Westmoreland County Community College - Youngwood, PA August 2013 to December 2013

Developed/facilitated courses and assessment activities in Introduction to Business BUS 140-01 and Human Resource Management BUS 241-15.

Realized a 30% improvement in students’ knowledge acquisition and application of subject matte principles during the sixteen-week semester.

Acting Director, Academic Planning & Assessment - College of Health and Human Services

Indiana University of Pennsylvania (IUP) - Indiana, PA February 2009 to May 2009

Researched, developed, and presented the first retention report for the College focusing on academically

‘at risk’ HHS students; provided recommendations for prevention and rehabilitation of the subject students. This report serves as the template for the Retention Policy for the College of HHS and IUP.

Graduate Assistant - Administration and Leadership Studies Doctoral Program - Indiana, PA

September 2000 to May 2003

• Coordinated the first revision/publication of the Administration and Leadership Studies (ALS/PhD) doctoral student handbook.

• Sourced cohort 2001 & 2002 candidates for the ALS/PhD Program. Assisted in the revision of The ALS/PhD website.

• Planned/coordinated activities for the first Annual ALS/PhD Cohort Dinner.

• Served as information liaison for current and potential ALS/PhD cohort members. Member of ALS/PhD Doctoral Advisory Committee/Member of IUP Curriculum Committee.

• Researcher for Director, Mid-Atlantic Addiction Training Institute (MAATI) provided information for speeches and publications on Children of Abused Parents and Children of Alcoholics.

• Researcher for ALS/PhD Coordinator provided information on publications and organizations related to action research.E

• Designed the ALS/PhD program logo used for publication and advertising.

Content Expert/Independent Contractor

Seton Hill University - Greensburg, PA

August 2002 to December 2002

Designed and developed the essential organizational components for a sample US manufacturing company and the template affirmative action plan (AAP) which could be obtained and used by US start- up manufacturing companies seeking government contracts. The organizational components consisted of: 1) the organizational structure for nine different project areas/departments; 2) the salary plan for 500 employees; 3) the Promotion Plans, the Progression Replacement Tables for all employees; and 4) Organization Rules of Conduct.

HR Representative & Supervisor, Compensation/Benefits Administration Bayer Corporation - Pittsburgh, PA

August 1989 to June 1993

• Facilitated Diversity Awareness Programs for the exempt employees at the 2300 employee Pittsburgh, PA headquarters location.

• Developed/facilitated Information Awareness Programs on respective annual benefits program changes for the five on-site divisional HR managers' use and implementation.

• Developed and conducted weekly new employee orientation programs. Benefits Advisor to employee and plan members.

• Coordinated information programs on retirement planning, financial planning, pension benefits, health care insurance, and Social Security for the 2300 employee site, while managing a department of one.

Personnel Representative; Manager, Professional Employment & Training; Manager, Affirmative Action

Various Human Resources - Pittsburgh, PA

January 1974 to June 1986

January 1974 to June 1986 -

Various Human Resources position titles at three Westinghouse Electric Corporation locations: Bettis Atomic Power Laboratory; Advanced Reactors Division and Industry Services Business Unit.

Pittsburgh, PA

• Positions included: Personnel Representative; Manager, Professional Employment & Training; Manager, Affirmative Action; Manager, Special Projects; and Human Resources Supervisor.

• Functional responsibilities included: recruitment/assessment of administrative/technical candidates, for hiring and placement; development/maintenance of annual Affirmative Action Plans; Employee Counseling for Interrogatory Response(s) to Charges of Discrimination.

• Planned and organized the first on-site after work Employee/Student College Program with three local colleges in which 100 employees successfully participated and completed courses for college credit.

• Developed/facilitated information awareness sessions for prospective retirees and their families which provided opportunities for responding to questions, providing real life examples of retirees who did not properly plan for their retirement, while highlighting the benefits for implementing appropriate planning strategies.

• For a seven year period developed and maintained qualitative/quantitative data for annual affirmative action plans (AAPs), periodic on-site investigations in response to employee charges of discrimination, and annual on-site compliance reviews for funding for nuclear based research and product development.

• Planned and administered over 20 technical/administrative assessment centers which resulted in the placement/promotion of employee candidates for first-level management and/or supervisory positions.

• Prepared and monitored departmental and special events budgets for Divisional Family Day activity for three locations in two states; successfully executed the event $3000 under budget.

• Developed and facilitated professional development training programs in Communications, Interview Skills, and Diversity Awareness.

• Developed and implemented site-wide policies for Employee Tuition/Educational Assistance and Use of Assessment Center Results for Management Selection as mechanisms to establish and maintain consistency in policy/procedure administration.

• Researched the logistics for the establishment of a divisional employee credit union.

• Directly managed functional areas ranging in size from one to seven employees at a 1900 employee- member site and saved the corporation an approximate $100M in preparation of divisional discrimination responses to employee charges.

Sales Manager

Macy's Herald Square - New York, NY

August 1972 to June 1973

• Managed a staff of 16 union and non-union sales persons by establishing work schedules.

• Handled customer complaints and return of merchandise.

• Performed merchandise markdowns and set sale signage for special merchandise sales.

Education:

Doctorate in Administration and Leadership Studies Indiana University of Pennsylvania - Indiana, PA

August 2000 to December 2007

MA in Adult & Community Education

Indiana University of Pennsylvania - Indiana, PA

August 1997 to December 1999

BS Human Ecology in Textile Science

Hampton University - Hampton, VA

August 1968 to May 1972

Skills:

• Microsoft office, PowerPoint, Excel (5 years)

• Human Resources (10+ years)

• Compensation (3 years)

• Recruiting (10+ years)

• HRIS (5 years)

• Higher Education Teaching (3 years)

• Human Resources Management (10+ years)

• Logo Design (2 years)

• Qualitative Research (9 years)

• Employee Orientation (10+ years)

• Presentation Skills (10+ years)

• Team Management (10+ years)

• Sales Experience (8 years)

• Customer Service (10+ years)

• Budget Management (10+ years)

• Performance Management (8 years)

• Strategic Planning (10+ years)

• Management (10+ years)

• Conflict Management (7 years)

• Financial Planning (8 years)

• Benefits Administration (3 years)

• Microsoft Excel

• Microsoft Powerpoint

• Computer Networking

• Communication skills (10+ years)

• Research (10+ years)

• Workday

• Microsoft Office (8 years)

• Program Management

• Succession Planning

Awards

Outstanding Performance - Peer Recognition

June 2011

Dale Carnegie Effective Communications and Human Relations

Certifications and Licenses

Assessment Center Adminstrator Certification - 1980; Act 34 PA Criminal Clearance - 2018; Act 151PA Child Abuse History-2018; FBI Fingerprint Clearance-2018; Act126 Mandated ReporterTraining-2018; TB Test Results-2018.

July 2018 to July 2019

DDI - Training/certification in the assessment of interpersonal traits for first level supervisor. Required clearances for Teaching in PA.

Professional In Human Resources

Senior Professional in Human Resources

Assessments

Management & Leadership Skills: Impact & Influence — Proficient June 2019

Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Proficient

Human Resources Skills: Compensation and Benefits — Highly Proficient June 2019

Knowledge of compensation and benefits programs.

Full results: Highly Proficient

Human Resources Skills: Recruiting — Familiar

July 2019

Managing the candidate sourcing and selection process Full results: Familiar

HR: Compensation & Benefits — Proficient

May 2020

Knowledge of compensation and benefits programs

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Organizations:

International Leadership Association (ILA)

August 2003 to Present

Maintain status to receive current/updated information, i.e., publications, newsletters, regarding the discipline of leadership and methodologies to communicate/faciilitate to learners/practitioners.

Publications

ALAIN LEROY LOCKE: HIS LEADERSHIP, HIS INFLUENCE, AND HIS IMPACT...YESTERDAY AND TODAY

December 2007

Dissertation - Ph.D. Administration and Leadership Studies - December 2007

Additional Information

• International Leadership Association - Member 2003 to present;

• IUP Judicial Board - Member 2004 to 2007;

• Blackburn Center for Sexual and Domestic Violence - Member 2000 to 2004;

• Toastmasters International - Member 1980 to 1982

• Central Westmoreland County Chamber of Commerce - Westinghouse Corp. Rep. 1979 to 1983.



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