Licensed Practical Nurse Supervisor and Medical Billing Specialist

Monique Y. Whittaker, LPN Supervisor

Detroit, MI 48227•313-***-****•**********@*****.***

Professional Summary

Dedicated Licensed Practical Nurse Supervisor with nearly 5 years nursing leadership experience in the delivery of high quality care to a diverse patient population spanning both rehabilitative and gerontological base units. Seeking to secure a position to maximize all of my skillset for continued growth within a healthcare company.

Professional Experience

January 2018 - Present

Regency Heights Detroit, Detroit, MI - Weekend, Afternoon and Midnight Supervisor March 2021 - October 2021

Westland, a Villa Center, Westland, MI - Afternoon Supervisor

● Supervised all building nursing personnel, RN’s, LPN’s and CNA’s to deliver direct care of 150+ stable to acutely ill patients in a fast paced environment

● Managed all building issues dealing with maintenance, dietary and janitorial staff

● Educating patients and their families on facility care, policies and procedures upon admission and discharge while addressing any and all concerns

● Assessed patients status, gathers data, and electronically documents results.

● Ensured all necessary Infection Control practices and standards

● Calculated and administered medications, administers treatments, performs wound care, catheter procedures, IV therapy, injections, and diagnostic procedures.

● Consulted with physicians, receives, writes, and transcribes physicians orders.

● Admitted, discharged, and transitioned patients to home care or another facility June 2004 - October 2013

Blue Cross and Blue Shield, Renaissance Center, Detroit, MI Account Service Rep, Small Groups

● Receives, investigates, resolves and responds to telephone, written, routine and complex inquiries.

● Identifies and reports account concerns, attitudes and competitive activity.

● Prepares proposal requests, calculate rates, prepare new group enrollment and coverage upgrade kits.

● Maintains and updates enrolled/prospective account records. Develops and maintains customer confidence as it impacts decisions on retention and benefit changes. Education

May 2016-April 2017 Everest Institute Licensed Practical Nurse Southfield, MI May 2008 Wayne County Community College

Medical Billing Specialist Associates Degree Detroit, MI References available upon request