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GIOVANNI BENCOMO

https://www.linkedin.com/in/giovannibencomo/ Portland, Oregon • 503-***-**** •adswl4@r.postjobfree.com PROFESSIONAL SUMMARY:

OMNI-CHANNEL •E-COMMERCE • SUPPLY CHAIN • ERP • RETAIL, FOOD & BEVERAGE AND CPG INDUSTRIES Innovation-focused professional with transformational results in the areas of IT leadership, supply chain, process improvement, business development, OMNI-Channel strategy, and ERP implementation. My strength includes the ability to identify explicit business issues and to build analytical frameworks, develop solutions and recommendations, present findings to stakeholders, and drive the process to completion. Fluent in English, Spanish, French, and Italian • Willing to Travel PROFESSIONAL EXPERIENCE

DIRECTOR CLIENT SERVICES – NEXTUPLE, INC MAR 2019 – JUN 2022 Solution design, oversight, and governance of retail clients on initiatives for application strategy, digital transformation, omni-channel enablement on all impacted areas of their organization: systems, process, policy, and operations. Select Accomplishments:

Defined a 3-year omnichannel capability and application roadmap for a $5B, multi-brand retailer with ~2k stores and established the PMO governance for its deployment.

Managed the negotiation of a 6-year SaaS and implementation contract for OMS & POS applications to support omnichannel capabilities, ~2k stores and ~$3B in annual retail sales.

Managed the Evaluation and Selection of a modern WM Platform for an $8B Sporting Goods retailer with oversight of deliverables from several software candidates, consulting SMEs and client staff.

Led the functional design of an end-to-end omni-channel solution for a $6B international jewelry retailer with over 2000 stores and fulfillment locations, managing all impacting stream from requirement elicitation through deployment and hyper-support.

Served as the OMS Program and Product Manager for ecommerce & omni-channel enablement of a $1B retailer with over 200 stores.

Oversaw all the phases from selection to deployment for the OMS and impacting ecosystem: requirements, user stories, solution design, architecture, quality assurance, and change management.

Managed client and external resources from technical and business areas and 3rd party vendors.

Worked with leadership to ensure alignment of solutions and business strategies. DIRECTOR RETAIL & DIGITAL CONSULTING – GARTNER APR 2018 – DEC 2018 Manage multiple client initiatives of omni-channel and supply chain transformations for retailer clients, including organizational restructuring, operational process improvement and systems deployment by providing advisory service, subject matter expertise, project oversight, change management and strategic/tactical alignment between business and IT organizations.

Support the company’s growth through business development & staff recruitment to increase client portfolio, service delivery capabilities and industry relevance.

Led the evaluation and selection of Ecommerce Platform and OMS solutions for several B2B and B2C companies with ecommerce revenues +$250M/yr.

Conducted a Program Risk Assessment of an Oracle JDE ERP Upgrade for a $12B pharmaceutical enterprise (a 2yr

$55M global initiative) identifying key risks, defining a remediation path, and overseeing their implementation.

Assisted an automotive parts manufacturer in the selection of an Ecommerce Platform, Order Management System and System Integrator to improve on a $100M/yr. B2B global Ecommerce business.

Developed a multi-year Application Strategy & Roadmap for a $700M/yr. department store company to modernize its entire ecosystem selecting core retail systems: OMS, Merchandising, Assortment Planning, Point of Sale and CRM.

Led and supported business development initiatives that resulted in sales of two engagements totaling $350k. Giovanni Bencomo CV•Page 2 of 4

DIRECTOR OF OMNI-CHANNEL & SUPPLY CHAIN SERVICES – SCA PATH SEP 2017 – APR 2018 Contract Role to manage multiple initiatives of omni-channel and supply chain transformations for retailers, including organizational restructuring, operational process improvement and systems deployment by providing advisory service through subject matter expertise, project oversight, change management and strategic/tactical alignment between business and IT organizations.

VICE PRESIDENT OF INFORMATION TECHNOLOGY (INTERIM) – COLUMBIA DISTRIBUTING JAN 2017 – SEP 2017 Served as interim VP overseeing all aspects of the company’s information technology and systems during the recruitment of a permanent CIO. Provided a comprehensive assessment of the IT Department’s capabilities and its engagement with the rest of the company including each functional department, leadership, and the user community. Lead IT strategic and operational planning in line with business goals through innovation, prioritization of initiatives, and coordination of evaluating, deployment, and management of current and future IT applications.

Evaluated in detail the organization’s capabilities, challenges, and improvement opportunities to support +2000 users, sustain infrastructure, deploy software, manage programs/projects, develop staff, and align with business goals.

Provided leadership and oversight over a 27-person staff and manage a $10mm annual budget.

Developed strategies, goals and initiatives that support the company's strategic plan.

Established technology governance processes, policies, and procedures for the company. SENIOR MANAGER INFORMATION TECHNOLOGY – KURT SALMON AUG 2014 – SEP 2016 Responsible for the oversight of multiple projects ranging from complex implementation efforts, system selection to application rationalization and system architecture, with staff from internal resources up to dozens of multi-vendor and client consultants. Also accountable for generation of new business opportunities as add-on services at existing clients and supporting sales initiatives at prospective clients.

Served as a key client engagement contact and provided program level oversight on transformation initiatives.

Selected and oversaw the deployment of Manhattan EOM for a $2B South American Retailer.

Contributed to the development of internal & client staff and new-hire recruitment.

Managed initiatives at a diverse set of companies: High-end footwear retailer & manufacturer, specialty candy manufacturer with over 200 retail locations and a $2B South American department store retailer.

Led business development efforts with written & oral presentations, business cases and subject matter expertise resulting in $7.5MM of revenue, including new and add-on services. PROGRAM MANAGER – NIKE SUPPLY CHAIN (EMPLOYED VIA PRECIPIO GROUP) NOV 2013 – AUG 2014 Managed a large, complex, global program with a goal to establish a consistent and premium consumer experience for Nike.com across geographies in all retail fulfillment channels.

Identified and developed people resources with various experiences, skills, and talents to deliver against goals.

Balanced and managed multiple priorities to ensure programs and projects are delivered on time and on budget.

Performed risk analysis and mitigation on project processes and supply chain improvements.

Established criteria for functionality from five geographies: America, China, Japan, Europe, and emerging markets. IT SOLUTION LEADER – CARTERS.COM AND STERLING OMS (EMPLOYED VIA THE PARKER AVERY GROUP) MAY 2012 -NOV 2013 Served as a Management Consultant / SME to deliver an ERP and e-commerce order management system for a +$2B retail/wholesale apparel client, Carters.com. Reported to the VP of IT Supply Chain & to the CIO.

Served as the program manager for solution design and implementation approach with the IT organization.

Managed all project requirements, from online consumer experience to warehouse execution and financials.

Evaluated and compared viability of system enhancements versus adjustment of requirements. PRINCIPAL – RETAIL CPG & LOGISTICS PROJECTS –INFOSYS CONSULTING AUG 2010 -MAY 2012 Led functional areas and technology solutions for an empirical and data-driven approach to inventory management for in- season demand responsiveness. Served as a key Subject Matter Expert in the Retail and Consumer Goods practice.

Identified opportunities and challenges for implementing supply chain responsiveness within the product lifecycle.

Performed new capability analysis and implemented and performed E2E testing as the project progressed.

Managed and coordinated the deliverables and schedules of three consulting groups and client resources. INDEPENDENT CONSULTANT – JC PENNEY FEB 2008 – AUG 2010 Recruited to contribute to the functional design of the Sterling Commerce OMS, mapping processes, identifying gaps, Giovanni Bencomo CV•Page 3 of 4

product design, testing, execution, and implementation.

Owned the planning, design, and delivery of process definition, interface design, reporting, and data migration.

Set direction for high-level functionality such as Omni-channel and drop ship fulfillment and back-order management. BUSINESS OWNER: WELLS FARGO / VERITAS FINANCIAL AUG 2006 – FEB 2008 Leveraged business and entrepreneurial skills to build a property financing business, achieving over $15M in yearly mortgages by implementing marketing programs targeting realtors, new homebuilders, and property managers. PRE-SALES LEADER – JESTA IS MAY 2004 – AUG 2006

Recruited to drive the new account acquisition process for sourcing, demand management, and retail management systems at Jesta IS, a company providing software solutions for manufacturers, wholesalers, retailers, and stores.

Led pre-sales initiatives resulting in two new accounts with software and service revenue +$2MM DIRECTOR OF INFORMATION SYSTEMS AND ERP PROJECT MANAGER – PERRY ELLIS INTERNATIONAL JAN 2002 – MAY 2004 Delivered leadership for two highly visible, time-sensitive, and extremely aggressive ERP implementations. Directed the design, development, and implementation of business modules.

Managed and administered a $2M implementation budget. Administered a $3M personnel and headcount budget.

Directed efforts in functionality definition, gap assessments, and ensuring business requirements are met.

Managed the deliverables from 20+ resources including consultants, developers and Jantzen end-users. ERP BUSINESS PROCESS AND SYSTEM LEAD – GENERAL ELECTRIC POWER SYSTEMS JAN 2000 – JAN 2002 Directed a six-person team in the design, programming, testing, and gap analysis for an Oracle 11i ERP for the Energy Parts division, manufacturers of power turbines and accessory parts for power facilities and aircraft. MANAGER, SUPPLY CHAIN OPERATIONS AND IT SOLUTIONS – KURT SALMON ASSOCIATES JAN 1997 – DEC 2000 Managed the process definition and system implementations during two ERP (Richter) projects for Liz Claiborne that replaced the financial, order management, and WMS modules including team management. Advised apparel manufacturers on business methodology, operational efficiencies, lean manufacturing techniques, quality control, and cost reductions. Clients include Liberty House, Hart Schaffner & Marx, Sun Apparel, and others. EDUCATION & SKILLS

Bachelor of Science – Industrial and Systems Engineering: The University of Arizona Principles of Financial Analysis: The American Management Association Six Sigma Green Belt Certification: General Electric CAREER ACCOMPLISHMENTS

Held several Senior Leadership positions in the consulting and consumer goods industries.

Developed OMNI-Channel Strategy and implementation approach for several leading retailers.

Defined IT roadmap & application suite for retailers/wholesalers fulfilling +700 stores & omnichannel.

Achieved five successful and rapid ERP Implementations at major apparel wholesalers & specialty retailers.

Led several successful e-commerce & omni-channel deployments at soft goods, apparel & footwear retailers.

Accomplished solution/project owner for complex programs reporting to VP & C-level executive sponsors.

Demonstrated expertise in project management, supply chain operations, and information system deployment.

Diversified systems expertise in Ecommerce, DOMS, ERP, WMS, Financials, merchandise management and PLM.

Experienced in vendor selection and relationship management of consulting, software, and technology partners.

A proven change agent who drives performance, optimizes operations, and implements technology solutions. KEY SKILLS

INDUSTRY LEADERSHIP: Provide industry leadership by contributing expertise on industry best practices, industry trends, and new / emerging technology. Tapped as a SME for client workshops and industry conferences.

ORGANIZATIONAL ALIGNMENT: Develop, implement, and oversee organizational structure and governance for consistency of processes and programs. Align organizations, departments and teams on common vision and goals managing towards timeline and milestones.

RELATIONSHIP & BUSINESS DEVELOPMENT: Serve as the main contact with client sponsors for deliverable accountability, budget administration, staff development and sourcing new opportunities. Source and support sales efforts at prospective clients. Develop long-term partnerships at existing clients. Giovanni Bencomo CV•Page 4 of 4

PROGRAM & PROJECT MANAGEMENT: Manage the execution of project plan, including implementation of delivery tracks. Assess project challenges to proactively address potential roadblocks with the critical path.

APPLICATION RATIONALIZATION: Identify and define optimal suite of systems and applications to support business operations and future strategies leveraging existing infrastructure, defining systems of record, and selecting best fit solutions and integrations.

INTERNATIONAL EXPOSURE: Identify global deliverables to meet the various and unique needs of the different geographies. Orchestrate workstreams across multiple time zones and diverse languages.

C-LEVEL COMMUNICATIONS: Partner with executives to determine business priorities and communicate progress regularly. Determine necessary reports and associated schedule of delivery to apprise executives on project progress.

PARTNER MANAGEMENT: Drive management of deliverables for software vendor and integration partners. Prepare and present executive-level presentations, project summaries, and risk assessments, verbally and visually.

PROCESS DEFINITION: Own the planning, design, and delivery of process definition and new capability analysis. Design, implement, and manage the QA processes for the functionality and interface integration. TECHNICAL & SYSTEMS SKILLS INCLUDE:

DOMS: IBM Sterling OMS & Manhattan EOM

Ecommerce: IBM platforms, ATG & Demandware

Wholesale & Manufacturing ERP Solutions

Retail Merchandise Management System

PLM Support Systems

Manhattan Associates PKMS/WMoS

Reporting Solutions: Cognos, OBIEE

Tax Software & Services: Avalara, Vertex, Sabrix

Payment Processing & Fraud Management: Cybersource Email Communications: Exact Target

E-commerce Service Providers: BorderFree, PFS Web

Gift Card Providers: Givex, Vantiv

Oracle Financials

Epicor/Aptos Retail & Sales Audit Solutions

E-commerce, supply chain, ERP, apparel, technology, footwear, CPG, OMS, deployment, executive, project management, project manager, program management, program manager, systems, vendor, QA, metrics, analysis, analyst, team, collaboration, collaborate, global, international, partner, needs, requirements, process, define, definition, documentation, leader, leadership, consumer, experience, retail, efficient, efficiency, efficiencies, budget, cost, IT, module, purchasing, payment, inventory, software, apparel

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