Resume

Computer Operator Data Entry

Location:

Fort Washington, MD

Salary:

$45

Posted:

October 07, 2022

Contact this candidate

Resume:

NORMAN TURNER

301-***-****

Email: adswjp@r.postjobfree.com

PROFESSIONAL PROFILE:

U.S. Navy Veteran with 15+ years’ experience working Information Technology. Federal Contractor, working with the Department of Defense, the Department of Housing and Urban Development (HUD), and the Food and Drug Administration (FDA). Duties entailed: Production Support Analyst, performing quality assurance and technical reviews, system testing, and prepared Software Change Requests (SCRs) for Change Control Board (CCB). Supported on call and after hours release requirements. Helpdesk Supervisor, leading a team of help desk personnel on the Control Files Subsystem/Tenant Rental Assistance Certification (CFS/TRACS) help desk, where they recorded user problems into the Problem Tracking and Reporting System (PTARS) for HUD. Mission focused, flexible, team player, with the ability to conquer any task.

KEY EXPERTISE:

Help Desk Supervisor

Computer Operator IV

Production Support/Analyst

PC Support

TRACS Technical Coordinator

System Analyst/Tester

Computer Console Operator

CDL Truck Driver

WORK EXPERIENCE

Na Al i’I LLC 01/21 to present

Operate 16’ Class 6 truck in high traffic areas in the National Capitol.

Pick-up and deliver mail and parcels from the United States Postal Service office

location in Washington, D.C. to the Pentagon and Mark Center in

Northern Virginia.

Assume custody of large volumes of mail and parcels, including Certified, Priority,

and Registered.

Inspect mail and parcels for suspicious characteristics and appropriately react

to suspected hazardous items.

Assist security personnel and mail screening personnel with x-ray operations.

National Coach Works of Virginia 07/15 – 11//2019

Motor Coach Operator: CDL Truck Driver – Outstanding driving record – accident free, driving Computer Bus for National Coach Works of Virginia, driving approximately 200 miles daily, while ensuring the safety and security of riders by conducting pre and post trip inspections of vehicle, and maintained cleanliness. Transported mostly government personnel working in the Washington, DC area. Operates MCI J4500 and MCI E4500 series Motor Coaches.

HeiTech Services, Inc. (FDA)

Computer Operator IV – Electronic Document Room 04/08 – 01/15

Responsible for the timely processing, archival, and reviewing of electronic media submissions from pharmaceutical industry while maintaining an overall quality level of 98.5%. Submission processing requires subject matter knowledge and judgment to complete assignments such as document classification and identification, understands multiple data entry systems, selecting and identifying relevant data, labeling, jackets, logging, assignments and all associated data processing. Provides customer support to FDA Division personnel via email or telephone. Additional responsibilities include preparing standard reports; retrieving documents or information in response to users’ requests; collecting information for inclusion in database tracking system.

2PI Solutions

Shredder Truck Driver and Operator 07/07 – 04/08

Drove and operated Shredder Truck (CDL). Participated in job scheduling, maintainened truck log, and provided a high level of customer support on contracts to which I was assigned. (Interim position while seeking employment back in the IT field).

ActioNet, Housing and Urban Development (HUD)/ Financial Assessment Subsystem (FASS)

Production Support/Analyst 10/87 – 11/06

Note: Continuation of previous assignment. Contract was awarded to a new vendor. Perform quality assurance and technical review activities. Assists in the resolution of end-user software problems. Participates in system testing, environment deployment, preparation of release notes and other release documentation. In addition, prepares Software Change Requests “SCRs” for Change Control Board “CCB”. Support on call and after hours release requirements.

Advanced Technology Systems, HUD Financial Assessment – FHA (FASS)

Production Support/Analyst

Servicing on the Financial Assessment Subsystem (FASS) team providing production support to field employees. Responsible for participating in system testing as well as answering questions and solving usage problems for the Annual Financial Statement (AFS) System from industry users and clients accomplished through the use of Netscape Communicator, Internet Explorer, Sybase queries, Excel, and an in-depth knowledge of the system. Generated daily and monthly statistical reports and delivered them to the client, using Sybase queries and Excel. Satisfied on-demand queries updating the daily and monthly reports to meet the clients’ needs. In addition, daily duties included answering industry user questions that were received through the Help Desk Tier I and also offering assistance to the other FASS-MF (Multi-Family) Production Support Technicians and Real Estate Assessment Center (REAC) Analysts. Maintaining a knowledge base document which contained the problem/resolution of each issue was resolved by Production Support. The AFS system is expected to receive and assess over 20,000 submissions every year.

Advanced Technology Systems, HUD Single Family Premium Collection Subsystem – Periodic

Production Support/Analyst

Assigned to the Single Family Premium Collection Subsystem – Periodic (SFPCS-P) maintenance team as a Senior Production Support Specialist. SFPCS-P is a large, complex system designed to control the collection of mortgage insurance premiums and all other charges associated with periodic premium collections for six million accounts. The system technology includes COBOL II, Power Builder, MDI Gateway, RSP, DB2, IMS, JCL, TSO, SPUFI, QMF, BMC, MVS/CICS, Cold Fusion, Sybase Open Client and Platinum products. Responsible for ensuring Production jobs run smoothly on a daily, weekly, monthly, and quarterly basis. Monitored the jobs to identify any problems with production batch cycles. Prepared daily production status reports for management utilizing Microsoft Excel. Also responsible for tracking and responding to user assistance requests through a number of mediums including email correspondence and telephone inquiries. Collected information concerning the problem from the user; researched the cause by analyzing screens, data and programs from multiple systems; and identified and communicated the problem resolution to the user. This is accomplished through the use of database queries and in-depth knowledge of the system. Heavily involved in Configuration Management, converting SFPCS-P under the configuration management tool Endevor, attending Endevor user group meetings and worked closely with the HUD Endevor Administrators to create packages, resolve errors and promote the software development lifecycle.

Advanced Technology Systems, HUD, Basic Physical Inspection

Senior Help Desk Specialist

Assigned as a Senior Help Desk Specialist in support on a contract for the HUD Basic Physical Inspection System (BPI), and backup for the Risk Assessment Management System (RAMS). BPI and RAMS were client-server systems utilizing PowerBuilder, HTML, JavaScript, and Sybase. Responsible for answering all questions from the public and HUD internal staff by being available for in-person consultation, by telephone and by email.