Customer Service Account Manager
Resume:
Michael J. Valarioti
** **** ****** ***. #* – Marlborough, MA 01752 774-***-**** ****************@*****.***
Education
Champlain College, Burlington, VT Aug. 2007 – May 2012
Bachelor’s Degree in Business
Work History:
CFTshops.com of BCD Development, Littleton, MA Aug 2016 - Present
Sales & Account Manager
Execution of full sales cycle from prospecting, product demonstration, success criteria, competitive analysis, proof of concept and close
Expansion of pipeline through vendor negotiations & generation of new clients by use of strategic marketing campaigns
Built new client base by partnering with different web platforms, adding new product, and partnering with Motorola Radio among other leading vendors
Designed website and expanded web presence with various platforms such as amazon.seller.com
Design, order, and track sales of merchandise
Created new sales channels identified as customer bulk orders, used/refurbished POS products and equipment to our websites and selling platforms
Met or exceed sales goals in 18’,19’, Q1 & Q3 of ’20.
Coordinate all shipping, receiving (domestic & International), customer service, inventory, and logistics within the company
Optical Phusion Inc. Littleton, MA Aug 2013 - Present
Territory Account Manager/Sales Executive
Building the business clientele within the New England and Midwest territories
Targeting potential customers and assessing opportunities through salesforce
Arranging meetings with potential customers and generating leads, with a focus on closing
Logistics, scheduling, and product implementation for product roll outs
Introduced new technology to agents in 30-minute seminars and webinars
Completed other general customer service responsibilities and office duties
Executed 125-150 cold calls daily
Consistently met quarterly goals (revenue billed, demonstrations set, opportunities generated)
Managed sales pipeline
Trained new hires & prospects
800 Plant it, Southborough, MA June 2012 – June 2013
Account Executive
Implemented sales strategies to fill pipeline of existing and prospective clients.
Maintained and established relationships for accounts short term and long term.
Developed new partnerships with vendors nationwide to increase company reach.
Provided logistical support internally, and externally from project inception through installation.
Assisted in redesign of company website and social accounts to increase inbound leads.
Qualifications
Strong communication skills
Self-motivated and driven
Proficient in Microsoft Office programs (word, excel, p.point), VM Inventory software, Salesforce, Quickbooks.
Experience working independently and with a team
Track record of measurable sales success in all previous employment opportunities
Michael J. Valarioti
65 Howe Street Apt. #2 – Marlborough, M.A. 01752 774-***-**** ****************@*****.***
References
Mark Daigle
BCD Development LLC.
142 Lowell Road Unit 17-65
Hudson, Nh. 03051
****.******@**************.***
Tony Rivers
Optical Phusion Inc.
Littleton, Ma. 01460
305 Foster Street Suite 2
****.******@**************.***
Gail Tannenbaum
800 Plant It
Southborough, Ma. 01772
****@**********.***
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