CHRISTINE RANDOLPH

Human Resources & Recruitment Marketing Specialist

540-***-****

adswjd@r.postjobfree.com

https://www.linkedin.com/in/christine-randolph-48334546/ Winchester, VA

SUMMARY

Highly skilled and enthusiastic professional with more than 18+ years of experience managing operations in patient-centric medical offices. Successfully oversaw human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff varying from 75 employees to 300+ employees. Contributed to three high-volume medical practices by providing exceptional customer service. A cultural change recruitment marketing specialist, astute and initiative-taking analytical person possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge, and accomplished education

SKILLS

Bookkeeping & Payroll

Adaptability

Adobe Suite

ATS (Workday, Oracle, iCIMS,

People Soft) Automation

Career's Website Liaison

Coaching

Content Creator

Creativity

Critical Thinking

CRM

Customer service

Data analysis

Decision Making

Digital Advertising & Marketing

(Facebook)

E-Commerce

Email Marketing (MailChimp)

Empathy

ERP (Oracle)

Financial Reporting

Flexibility

Google Ads and Analytics

HIPAA

HRMS

Human Relation Skills

People Skills

Leadership

LinkedIn

Microsoft Office Suite

Planning

Problem Solving

QuickBooks

SAP

SEO (Ahrefs)

Teamwork

Time Management

Verbal & Written

Communication

Zoho

EXPERIENCE

Recruitment Marketing Specialist

HIVA Inc. & HIWV LLC

02/2021 - 08/2021

Winchester, VA

• Launched a successful recruitment campaign through the creation of webinars, social media ad campaigns and presentations with 80+ registrants

• Recruited and trained eighty-seven new members of In-Home Health CareGiver team

• Established individualized plans to help over 300+ CareGivers reach goals within predetermined timelines.

• Managed a website relaunch, branding changes, and updated over five hundred pages of content

• Achieved recruitment targets and exceeded the monthly goals by 24%

• Interviewed candidates and executing onboarding, orientation, benefits processes, and assisting with the placement of qualified employees at two locations

• Train and advise additional internal recruiters on interviewing techniques and assessment methods

• Orchestrated job fairs and hiring events

• Follow through with candidates throughout the hiring process

• Maintained a database of potential candidates for future job openings

• Firsthand experience with the job sites like Indeed and ZipRecruiter

• Expertise of sourcing techniques on social media and professional websites like LinkedIn & Facebook

• Familiarity with applicant tracking systems; Workday, iCIMS, and PeopleSoft

• Observed trends on social media and competitor sites to create new recruiting material Home Health Administrator

Hunt Country Health Services

08/2018 - 01/2021

Winchester, VA

• Spearheaded in organizing, planning, and directing the Home Health organization in accordance with state polices

• Utilized software programs such as ClearCARE, WellSky, & RiverSoft to sustain a minimum of 110 clients’ medical records and health information systems in compliance with current federal and state regulations

• Operating payroll reports and QuickBooks, I successfully reduced the payroll accrual processing time by 3 hours

• Finalized payroll and vendor payments with 100% accuracy

• Profitable operational strategies resulting in continued success and 94% client satisfaction each year

• Directly resulted in the opening of a second home health care facility in Maryland

• Arranged portfolio reports and relevant paperwork for regular annual reviews of up to 110 clients and 150 employees

• Increased the quality of service provided to clients and achieved a 100% client retention rate

• Accountable for Company Corporate AMEX Credit Card and Monthly Expense Sheets

• Supported small business tax bookkeeping and CEO financial information.

• Boosted new hire applicants by 30%, job fairs and open house events

• Secured lower than 10% delinquent on client accounts

• Contact potential employees, screening, and assisting in the placement of qualified candidates.

• Aided in development and implementation of our recruiting strategies and methods.

• Sustained a strong and well-qualified candidate pipeline for future client staffing

• Employed creative recruiting resources to attract qualified professionals

• Conducted and completed annual performance evaluations on support staff and in-service training sessions for clinical

• Built a streamlined document procedure to help with the admission intakes

• Assisted in the preparation for and participate in regulatory compliance surveys Medical Records Coordinator

ENVOY OF WINCHESTER

11/2017 - 09/2018

Winchester, VA

• Accepted and processed about 4 to 5 new resident admission documents upon arrival at the facility monthly

• Removed outdated files and placed them in a HIPAA compliant storage facility under the document retention policy

• Identified and disclosed changes in the health status of the patient to the nursing staff for immediate assessment

• Trimmed weekly, biweekly, and monthly fifty-six patient’s records (if needed) and uploaded to patient's individual vault.

• Examined charts and flagged incomplete or inaccurate information. Medical Receptionist & Medical Insurance Specialist Selma Medical Associates

04/2017 - 08/2018

Winchester, VA

• Welcomed and checked in/out 75+ patients daily: checked demographic information and copays, collected payments at the time of service

• Continuing accurate demographic, insurance, and financial information at each visit resulted in zero errors

• Overhauled training procedures to help inexperienced personnel get acclimated quickly

• Well-preserved accurate records and reports concerning the history and progress of patients, the services provided, and other pertinent information

• Administered medical orders for a variety of procedures and laboratory tests

• Worked on reports, emails, memos, letters, work/school releases, workers compensation, and sometimes dictation for a physician

• Firmly Trained on at least six different EMRs, EHRs, and other healthcare systems; NextGen, PatientNow, Kareo; Acquity Scheduling, TimeClock Plus, and Allscripts

• Strong knowledge of benefits, claim processing, medical terminology and procedures, and HIPAA regulations

• Linked with insurance providers to resolve denied claims

• Analyzed patient records, identified medical codes, and compiled invoices for billing purposes.

• Orchestrated medical coding, payment posting, accounts receivables and collections.

• Schooled new employees on multiple medical billing programs and data entry software.

• Investigated accounts with past due balances and transferred those cases to collection agency. EDUCATION

Bachelor of Arts Business Management Organizational Leadership Ashford University

06/2015

Clinton, IA

GPA 3.98

• Dean's List Eight consecutive semesters

• Summa Cum Laude "of high honor"

• Member of Golden Key International Honor Society Member Associate of Arts Human Resources Management

Ashford University

06/2011

Clinton, IA

GPA 3.98

• Academic Dean's List, 2009-2011; four semesters

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