Ny 1 Customer Service

Audley Fenton

Bronx, NY ***** 718-***-**** ********@*******.***

PROFESSIONAL PROFILE

Proven ability to lead and implement strategies improving experiences

Strategic improvement regarding customer service and other office strategies

Worked in a psychiatric hospital as senior psychiatric aide responsible for total patient care

Organizational and people management

Effective team leader and project manager

Successful communication, planning, delegating, and coordination of assignments

Strong communication and organizational skills

Proficient with office procedures, Microsoft Word, PowerPoint, and Excel

EDUCATION

New York State Insurance License – Life 2020

University of Phoenix, Bronx, NY

Master of Business Administration 2019

GPA 3.0

Bachelor of Science in Health Administration 2016

PROFESSIONAL EXPERIENCE

Enterprise Car Rental, Bronx, NY 3/15 - 9/20

Part time driver/customer service representative

Perform 25 pickup and ride back trips for customers daily and assisted with customer service

Transport cars to dealer for repair and recall

Provide leadership to coworkers

Arrange cars on parking lots for easy access when renting

Delfenic enterprises Inc., Bronx, NY 7/09 -1/15

President/Owner

Operated two Ambulettes per week covering 255 miles and transported 110 patients

Transported patients throughout New York City and Westchester County

Managed all operations of non-emergency organization

Promoted compliance with government agencies regulations

Westchester Medical Center, Valhalla, NY 3/01 - 3/12

Senior Psychiatric aide

Responsible for 24 mentally ill patients and assisted Register Nurse with supervision

Performed and recorded patient vital science, glucose reading,and summarized patients meetings daily

Earned ” Respect from peers and supervisor” for commitment to patient service with exemplarity work ethic

Monitored patients on isolation/restraint to ensure safety

John Hancock Financial Service, Pelham, NY 1/93 -5/96

Registered Representative

Prospected by phone, letters, personal canvassing, and referrals, totaling 175 contacts and 6 sales per week

Scheduled appointment and conducted presentation selling financial products

Submitted application and arranged for medical examination

Delivered policy and explained contract to client

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