Sales Associate Customer Service
Resume:
Aundrea Brannon
San Angelo, TX *****
****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Program Coordinator
ResCare Community Living - San Angelo, TX
Present
• Provides assistance to person(s) served in order to promote their physical, social, and psychological well being
• Interacts frequently and positively with person(s) served and support staff to promote the rights of the person(s) served to achieve an enhanced quality of life
• Follow agency procedures to promote optimum health care and behavioral supports to maintain the well being of person(s) served
• Ensures consumer and guardian participation in development of service plan and personal futures plan
• Coordinates development of each person(s) served personal futures plan
• Develops and implements service plan within 30 days of moving in, annually, when significant changes occur, and when moving out
• Demonstrates knowledge of contractual, legal and regulatory requirements
• Monitors to ensure all service sites deliver services in accordance with contractual, legal and regulation requirements
• Monitors/implements/supervises delivery of service plans and personal futures plan and training of staff
• Maintains fiscal spending within limits of approved budget; e.g. household expenses and repairs, vehicle expenses, personnel costs, consultant services, etc
• Monitors worker's compensation and unemployment claims for assigned service site(s)
• Is proactive in efforts to reduce claims and minimize risk/exposure of agency in these areas
• Other duties as assigned
Direct Support Professional
Direct Care Professional 2 - San Angelo, TX
2015 to September 2019
D&S Residential - San Angelo, TX
Take care of intellectually disabled individuals. Give medications to consumers. Cook, clean and other household duties.
Take consumers to appointments. Became house manager and oversaw 3 homes with multiple people living in them. Made schedules for employees to make the shifts easier. Took many classes to become a behavior analysis specialist.
Performing personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks. Fostering positive relationships between individuals served and their housemates
Ensuring client safety and maintaining a safe environment Assisting with toileting, including bedpans, urinals, and commode chairs Reminding/assisting client with self-administration of medications (with proper training) Encouraging self-help activities
Reporting changes in client's condition or family situation to the office Documenting services provided
Performing home management functions such as light housekeeping, laundry, bed making, and cleaning Planning meals, shopping for groceries, preparing and serving food/meals, feeding and clean-up Accompanying client to scheduled appointments
Transporting clients or running errands for clients Made top sales associate
Sitel - San Angelo, TX
September 2016 to October 2018
San Angelo, TX Call Center
September 2016 to October 2018
Direct- Delivered 100% call quality and support resulting in customer commendation and peer awards. Authored technical support documents and improved services by troubleshooting equipment over the phone. Answered inbound calls for Direct. Achieved number one sales associate in our region. Was employee of the month for multiple months in a row. Made top sales associate 4 months in a row. Achieved many awards for many different customer service qualities. Got awards for top percentage in customer service satisfaction. Worked in different departments and greatly exceeded expectations. Also worked as a mentor for new classes coming in for training. CSR - Customer Service Representative
San Angelo State Supported Living Center - San Angelo, TX December 2013 to September 2015
nurse duties. Escorted patients to examination rooms and prepared them for physician exams. Customer Service Professional
Sitel - San Angelo, TX
February 2013 to September 2015
Call Center
Worked for Shaklee health and wellness. Answered inbound called for orders. Assisted customers in the business part of the company. Helped the customers succeed in organizing their sales and money intake. Became a mentor for new classes. Was in the top 10 for customer satisfaction. Organized shipment scheduled. Tracked outgoing shipments for customers. Wrote letters to customers thanking them for the service. Also made outbound calls to remind customers of the appointments they had coming up with managers of our team.
Cashier
Stripes - San Angelo, TX
January 2013 to September 2013
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses
using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track
product success. Trained new employees quarterly.
Direct Care Professional
Waitress/Cook/Cashier/Driver
Pizza Hut - San Angelo, TX
July 2012 to January 2013
Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu
items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving
customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant
sales. Promptly served all food courses and alcoholic beverages to guests. Regularly checked on guests to ensure
satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer.
Provided courteous and informative customer service in an open kitchen format. Consistently kept a clean and safe
environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling
methods and maintained correct temperature of all food products. Set up and performed initial prep work for food items such as soups, sauces and salads.
Cashier/Customer Service
Albertsons - San Angelo, TX
July 2011 to July 2012
Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Worked with
customer service to resolve issues. Unboxed new merchandise. Rotated stock to maintain freshness. Updated register
logs. Operated cash register with proficiency. Worked overtime shifts during busy periods. Education
Bachelor's in Psychology
Angelo state university - San Angelo, TX
Present
Skills
• Customer Service (10+ years)
• Data Entry (7 years)
• Office Experience (7 years)
• Anatomy Knowledge (4 years)
• Medical Terminology
• Developmental Disabilities Experience
• Medical Office Experience
• Medical Records
• Telemarketing (8 years)
• Medication Administration
• Food Handling
• Meal Preparation
• Clerical Experience
• Medical Billing
• Software troubleshooting
• Typing
• Employee Orientation
• Microsoft Excel
• Computer skills
• Microsoft Office
Certifications and Licenses
driver's license
Present
CPR Certification
Present
First Aid Certification
Assessments
Customer focus & orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
Sales skills — Proficient
November 2021
Influencing and negotiating with customers
Full results: Proficient
Administrative assistant/receptionist — Familiar
January 2022
Using basic scheduling and organizational skills in an office setting Full results: Familiar
Early childhood development — Proficient
March 2022
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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