Aundrea Brannon

San Angelo, TX *****

adswi5@r.postjobfree.com

+1-325-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Program Coordinator

ResCare Community Living - San Angelo, TX

Present

• Provides assistance to person(s) served in order to promote their physical, social, and psychological well being

• Interacts frequently and positively with person(s) served and support staff to promote the rights of the person(s) served to achieve an enhanced quality of life

• Follow agency procedures to promote optimum health care and behavioral supports to maintain the well being of person(s) served

• Ensures consumer and guardian participation in development of service plan and personal futures plan

• Coordinates development of each person(s) served personal futures plan

• Develops and implements service plan within 30 days of moving in, annually, when significant changes occur, and when moving out

• Demonstrates knowledge of contractual, legal and regulatory requirements

• Monitors to ensure all service sites deliver services in accordance with contractual, legal and regulation requirements

• Monitors/implements/supervises delivery of service plans and personal futures plan and training of staff

• Maintains fiscal spending within limits of approved budget; e.g. household expenses and repairs, vehicle expenses, personnel costs, consultant services, etc

• Monitors worker's compensation and unemployment claims for assigned service site(s)

• Is proactive in efforts to reduce claims and minimize risk/exposure of agency in these areas

• Other duties as assigned

Direct Support Professional

Direct Care Professional 2 - San Angelo, TX

2015 to September 2019

D&S Residential - San Angelo, TX

Take care of intellectually disabled individuals. Give medications to consumers. Cook, clean and other household duties.

Take consumers to appointments. Became house manager and oversaw 3 homes with multiple people living in them. Made schedules for employees to make the shifts easier. Took many classes to become a behavior analysis specialist.

Performing personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks. Fostering positive relationships between individuals served and their housemates

Ensuring client safety and maintaining a safe environment Assisting with toileting, including bedpans, urinals, and commode chairs Reminding/assisting client with self-administration of medications (with proper training) Encouraging self-help activities

Reporting changes in client's condition or family situation to the office Documenting services provided

Performing home management functions such as light housekeeping, laundry, bed making, and cleaning Planning meals, shopping for groceries, preparing and serving food/meals, feeding and clean-up Accompanying client to scheduled appointments

Transporting clients or running errands for clients Made top sales associate

Sitel - San Angelo, TX

September 2016 to October 2018

San Angelo, TX Call Center

September 2016 to October 2018

Direct- Delivered 100% call quality and support resulting in customer commendation and peer awards. Authored technical support documents and improved services by troubleshooting equipment over the phone. Answered inbound calls for Direct. Achieved number one sales associate in our region. Was employee of the month for multiple months in a row. Made top sales associate 4 months in a row. Achieved many awards for many different customer service qualities. Got awards for top percentage in customer service satisfaction. Worked in different departments and greatly exceeded expectations. Also worked as a mentor for new classes coming in for training. CSR - Customer Service Representative

San Angelo State Supported Living Center - San Angelo, TX December 2013 to September 2015

nurse duties. Escorted patients to examination rooms and prepared them for physician exams. Customer Service Professional

Sitel - San Angelo, TX

February 2013 to September 2015

Call Center

Worked for Shaklee health and wellness. Answered inbound called for orders. Assisted customers in the business part of the company. Helped the customers succeed in organizing their sales and money intake. Became a mentor for new classes. Was in the top 10 for customer satisfaction. Organized shipment scheduled. Tracked outgoing shipments for customers. Wrote letters to customers thanking them for the service. Also made outbound calls to remind customers of the appointments they had coming up with managers of our team.

Cashier

Stripes - San Angelo, TX

January 2013 to September 2013

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses

using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track

product success. Trained new employees quarterly.

Direct Care Professional

Waitress/Cook/Cashier/Driver

Pizza Hut - San Angelo, TX

July 2012 to January 2013

Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu

items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving

customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant

sales. Promptly served all food courses and alcoholic beverages to guests. Regularly checked on guests to ensure

satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer.

Provided courteous and informative customer service in an open kitchen format. Consistently kept a clean and safe

environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling

methods and maintained correct temperature of all food products. Set up and performed initial prep work for food items such as soups, sauces and salads.

Cashier/Customer Service

Albertsons - San Angelo, TX

July 2011 to July 2012

Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Worked with

customer service to resolve issues. Unboxed new merchandise. Rotated stock to maintain freshness. Updated register

logs. Operated cash register with proficiency. Worked overtime shifts during busy periods. Education

Bachelor's in Psychology

Angelo state university - San Angelo, TX

Present

Skills

• Customer Service (10+ years)

• Data Entry (7 years)

• Office Experience (7 years)

• Anatomy Knowledge (4 years)

• Medical Terminology

• Developmental Disabilities Experience

• Medical Office Experience

• Medical Records

• Telemarketing (8 years)

• Medication Administration

• Food Handling

• Meal Preparation

• Clerical Experience

• Medical Billing

• Software troubleshooting

• Typing

• Employee Orientation

• Microsoft Excel

• Computer skills

• Microsoft Office

Certifications and Licenses

driver's license

Present

CPR Certification

Present

First Aid Certification

Assessments

Customer focus & orientation — Highly Proficient

December 2019

Responding to customer situations with sensitivity Full results: Highly Proficient

Sales skills — Proficient

November 2021

Influencing and negotiating with customers

Full results: Proficient

Administrative assistant/receptionist — Familiar

January 2022

Using basic scheduling and organizational skills in an office setting Full results: Familiar

Early childhood development — Proficient

March 2022

Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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