Production Assembler Customer Service
Resume:
LaToya Jones
Ready For Success
Greenville, NC **858
***********@*****.***
To get a position where my technical, computer, communication, and customer service skills, will be used to build relationships that foster a healthy team environment and customer satisfaction. Willing to relocate to: Raleigh, NC - Durham, NC - Atlantic Beach, NC Authorized to work in the US for any employer
Work Experience
Quality Assurance Specialist
Grifols Biomat Plasma Donation Center - Greenville, NC September 2021 to Present
• Perform daily donor record file review.
• Perform equipment quality control review- daily, weekly, monthly, semi-annual and annual.
• Perform a review of donor center records.
• Perform weekly review of equipment incident logs.
• Verification and release of sample shipment.
• Perform staging of plasma for shipment.
• Inspection and release of incoming supplies.
• Perform Weekly employee observations.
• Participate in the Quality Assurance meetings and be part of the Quality Assurance team.
• Assist the Center quality Manager to ensure that cGMP regulations are followed.
• Assist the Center Quality Manager to ensure that SOPs are followed and regulatory requirements are met.
• Perform a review of the documentation of unsuitable test results and the disposition of the associated units.
• Perform all product release activities.
• Document, investigate, and perform root cause analysis for deviations and customer complaints, specifically in how they relate to the safety of the donor and the quality of the product.
• Review of equipment records and DMS information if applicable to approve out of service machines for use.
• Review and approval of deferred donor reinstatement activities.
• Perform a review of lookback information.
• Waste shipment review.
• Initiate investigations and reports any supplies that have not met quality specifications and requirements prior to use.
• Perform a review of medical incident reports and the applicable related documentation. HVP Operator
West Pharmaceutical Services - Kinston, NC
April 2021 to September 2021
• Strictly adhere to all requirements pertaining to gowning for entry into classified clean room areas.
• Candidates must be able to pass gowning qualifications to enter classified clean rooms.
• Accurately maintain all required documentation and paperwork to ensure lot traceability.
• Operate pharma wash equipment and oversee processes within classified clean rooms such as pre- staging, staging, loading, unloading and final packaging, per cGMP standards.
• Strict adherence to product/customer specifications.
• Ensure that weigh/count equipment is set up accurately and within calibration.
• Correctly sample product for QA inspections and pre-delivery samples in cGMP manner.
• Keep equipment and work area in clean and orderly condition.
• Operate Envision system correctly according to all applicable procedures.
• Operate steam sterilization process including but not limited to start functions such as loading, unloading and packaging.
• Input and log data correctly for the Autoclave process when needed.
• Perform all positive pressure and cleaning requirements for all classified cleanrooms associated with the HVP Processing department.
• Alert the Area Manager to conditions that may prevent meeting production and quality expectations.
• Operate PC, printers and scanners as required.
• Performs other duties as assigned based on business needs.
• Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules. Packaging/Labeling Tech II
Thermo Fisher Scientific - Greenville, NC
January 2019 to April 2021
• Prepares for production by reviewing production schedule, PWO; studying and clarifying specifications; calculating requirements; assembling materials and supplies.
• Produces requirements by operating and monitoring equipment; observing and varying conditions and adjusting equipment controls.
• Maintains safe and clean work environment by following current good manufacturing practices (cGMP), and standard operating procedures; complying with legal regulations and monitoring environment.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns and calling for repairs.
• Documents production by completing forms, reports, logs, and records of equipment and batches.
• Updates job knowledge by participating in training opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Pharmaceutical Operator
Thermo Fisher Scientific (Kelly Services) - Greenville, NC August 2017 to January 2019
• Prepares for production by reviewing production schedule, PWO; studying and clarifying specifications; calculating requirements; assembling materials and supplies.
• Produces requirements by operating and monitoring equipment; observing and varying conditions and adjusting equipment controls.
• Maintains safe and clean work environment by following current good manufacturing practices (cGMP), and standard operating procedures; complying with legal regulations and monitoring environment.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns and calling for repairs.
• Documents production by completing forms, reports, logs, and records of equipment and batches.
• Updates job knowledge by participating in training opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Sorter
Goodwill Industries - Greenville, NC
January 2017 to August 2017
•Removed garments from containers and bags, to determine if garments meet sales floor criteria, and hung saleable garments on appropriate hangers.
•Responsible for sorting the right selection of apparel and soft line goods into salable and salvage categories.
Cashier
Save-A-Lot Food Stores - Greenville, NC
June 2015 to November 2015
•Answer customer’s questions, and provide information on procedures or policies.
•Assist customers by providing information and resolving their complaints.
•Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
•Greet customers entering establishments.
•Issue receipts, refunds, credits, or change due to customers.
•Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
•Receive payment by cash, check, credit cards, vouchers, or automatic debits.
•Stock shelves and mark prices on shelves and items Laboratory Technician
GCA Services Group (Hospira) - Greenville, NC
December 2012 to May 2015
•Maintains glassware by picking-up, cleaning, washing, sterilizing, and distributing.
•Provides glassware by ordering, receiving, and inventorying glassware.
•Keeps laboratory supplies ready by inventorying stock, placing orders; verifying receipt.
•Cleans and sanitized the laboratories.
Accomplishments
Helping Hospira become a 5 star corporation with FDA. Production Assembler
ASMO Manufacturing (Kelly Services) - Greenville, NC October 2009 to April 2010
•Assembled windshield wiper motors on an organized assembly line
•Using a variety of hand and power tools and fixtures.
•Perform a series of operations to correctly assemble/test motors. Customer service/cashier
Sears - Greenville, NC
October 2007 to May 2008
•Answer customer’s questions, and provide information on procedures or policies.
•Assist customers by providing information and resolving their complaints.
•Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
•Greet customers entering establishments.
•Issue receipts, refunds, credits, or change due to customers.
•Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
•Receive payment by cash, check, credit cards, vouchers, or automatic debits.
•Stock shelves and mark prices on shelves and items. Food Preparer/cashier
Dairy Queen - Winterville, NC
June 2006 to August 2006
•Clean work areas, equipment, utensils, dishes, and silverware.
•Store food in designated containers and storage areas to prevent spoilage.
•Prepare a variety of foods according to customer’s orders or supervisor’s instructions, following approved procedures.
•Operate a point of sales cash register.
Education
Associate in Arts (AA) in Education
Pitt Community College - Greenville, NC
January 2011 to June 2011
Associates in Applied Science in Business Administration Beaufort County Community College - Washington, NC May 2009
Diploma
D.H. Conley High School - Greenville, NC
May 2005
Skills
• Microsoft Office (10+ years)
• Troubleshooting
• Manufacturing
• Mechanical Knowledge
• CGMP
• Quality Assurance
• Root Cause Analysis
Awards
America's Leading Business Women
May 2009
Who's Who Among High School Students
January 2005
National Art Honor Society
January 2005
Assessments
Mechanical Skills: Aptitude — Proficient
February 2020
Understanding and applying mechanical concepts and processes. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Enjoy working with details, answering customer questions, maintaining appearance and completing assignments accurately and on time.
• Demonstrate sound writing and speaking skills acquired and polished in business letter writing, report writing and business communication classes.
• Over six months of handling stores point of sale computer system.
• Excellent customer service by greeting all customer in a courteous and business like manner Computer
• Experience in using Word, PowerPoint, Works, Excel, HTML, and Outlook
• Comfortable in Windows and Internet environments
*Excellence Personal Communication skills
*Project management skills: Influencing, leading, negotiating and delegating abilities#
*Adaptability and tolerant to stressed situations
*Creative thinking and organizational skills
*Effective listening skills
*Decision making and negotiating skills
*Determination and Diplomacy skills
*Quickly learn and master new technology; equally successful in both team and self- directed settings
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