Customer Service Records Clerk
Resume:
Apison TN *****
***********@*******.***
Jennifer Johnson
Objective
To utilize my professional and life skills experience with the intention of serving a professional career with ample opportunity to tackle challenges and advance, while continuously building on my library of knowledge and skills
Experience
October 2011-2013 -Villas At Oak Crest- Chattanooga, TN
Assist the manager with the general administration of the property and performing related management functions with the daily operations of the apartment community.
Handle all telephone inquiries, setting appointments, showing and renting units, processing the move-ins, setting up leases, executing renewals and handling move-outs.
Active in conducting move-in and move-out inspections of units to determine applicable charges for damages, conducting inspections to determine market readiness and implementing high quality standards of cleanliness and aesthetic appearance.
Post rent payments and prepare bank deposits as well as follow up on collections, post 3-days notices and late fees.
Other duties include: Preparing purchase orders, coding and processing vendor invoices for payment, sending documentation to Corporate Office and following up on vendor payment inquiries.
Help maintain an efficient operation of the property consistent with Loss Prevention and Corporate Office policies and procedures, even during understaffed periods.
Focus to maintain excellent tenant/owner relations by implementing open communication at all times.
Handled residents' questions, complaints and concerns and took the necessary steps to resolve the situation.
Meeting with prospective residents, identifying their housing needs, interviewing them to determine eligibility.
April 2010 -2011 -Menu Graphics- Chattanooga, TN
Inside Sales
Managed an extensive customer base
Provided excellent customer service to clients in the follow up of the sale
Developed new business transactions through extensive networking and effective advertising
Delivered sales presentations to potential customers demonstrating the benefits and features associated with the products
Effective at creating and closing out sales transactions using an excellent tele-sales technique
June 2008- 2009 -NHC of Fort Oglethorpe- Fort Oglethorpe, GA
Unit Clerk
Answer incoming calls to nursing station
Responsible for answering patient call lights
Make follow appointments for discharged patients
Order supplies and forms for nursing station
Assemble patient charts for admission of patients and prepare medical charts records upon patient discharge
Greet and direct patients and visitors
Enter patient charge codes
Make referrals to physicians
December 2005- 2006 -Smart Documents of Erlanger- Chattanooga,TN
Medical Records Clerk
Reviewed patient medical records for completeness, accuracy and regularity compliance
Retrieved patient medical records for physicians, technicians, and staff
Protected the security of medical records to ensure confidentiality
Planned, developed, maintained and operated a variety of health records indexes and storage and retrieval systems to collect, classify, store and analyze information
Computer entry of demographics, history, and extent of disease, diagnostic procedure and treatment
Complied and maintained patients’ medical records to document condition and treatment, providing data for research, cost control and care improvement
Handled Patient admission, discharge forms
Assigned the patient to diagnosis related groups using appropriate computer software
Released information to individuals, agencies with appropriate regulations
Education
GED 2003 Chattanooga, TN
Interests
Camping, family outings, going for a motorcycle ride, and going to Church
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