Kelly Coover

*** ****** ***** **, *********, TX *6018 817-***-**** adswg9@r.postjobfree.com

Objective

·To place a smile on every life I touch knowing I helped them to make their life better.

Education

Wellston High School, Wellston, OK

Gordon Cooper Vo-tech, Shawnee, OK-Secretarial & Marketing Education

Skills & Abilities

CUSTOMER SERVICE

·30 Years customer service working with customers/patients in call center and front desk.

·Experience in business/healthcare environment with insurance and medical terminology

·Microsoft word, excel, and office for maintaining various spreadsheets

·10-key, multi-phone lines, filing, scanning, and data entry.

·Motivated energetic leader with strong organizational and prioritization abilities and problem solving.

Experience

ANATOMIC PATHOLOGY RESOLUTION REP 1 QUEST DIAGNOSTICS-IRVING MARCH 15, 2020 – JUNE 18,2022

4770 REGENT BLVD, IRVING, TX 75063 PH: 972-***-****

. Multi-telephone coverage providing customer service for clients/sales regarding cytology and pathology

Issues.

·Work closely with other departments to maintain excellent customer service.

· House Accounts-Research and resolve client accounts in a timely by contacting clients.

·Pending reports-Ensure that all accessions for cytology, cytology non-gyn, peripheral smears and pathology are processed within the reasonable turn around time by researching issues and resolving in a timely manner.

·Processing consults requests for pathologists and sending to requested facility.

·Processing all Material Release Requests in a timely manner sending slides/blocks for clients to additional

Consult facilities

·Scheduling and distributing slides to cytology techs and pathologists to screen and close accessions, sending

Results to clients upon request if report was not received.

·Report client concerns using established protocols

TECHNICIAN CYTOPREPARATORY I QUEST DIAGNOSTICS-IRVING MARCH 31, 2019 – MARCH 15, 2020

4770 REGENT BLVD, IRVING, TX 75063 PH: 972-***-****

. Accessions and processes Gynecologic specimens for microscopic evaluation. This includes assigning

accession numbers and Thin Prep processing on the T2000 machines.

. Dispose and labels biohazard waste appropriately. (Dump and Bank)

. Trash-taking down for scanning.

. Processing HPV’s only

BILLING DATA ENTRY TECH REPRESENTATIVE II QUEST DIAGNOSTICS LAB OF OKLAHOMA FEBRUARY 15, 2016 – MARCH 31, 2019

225 NE 97TH ST, OKLAHOMA CITY, OK 73114 PH: 405-***-****

. Responsible for client/patient accounting functions, customer service requests and insurance follow up.

Handle client & patient calls/issues, researching and explaining explanation of benefits and denials.

. Multi-telephone coverage providing customer service for patients/clients/sales regarding billing issues.

·Data entry-key requisitions daily.

·Credits/Forgiveness Credits-Enter information onto excel spreadsheet for tracking and forward to Joint Venture for processing.

·Work closely with other departments to maintain excellent customer service.

. Nursing Homes-Email/Fax nursing homes for skilled/unskilled information to bill accessions accordingly

. Pending report-Ensure that all accessions that can be billed are billed at months end

. Integris-Research Epic for insurance information and bill requisitions accordingly

. Billing Date Entry Email-Place sales request on sales spreadsheet. Respond to email and post response onto

spreadsheet daily.

. Sales Meetings-Attend meetings with Kristi Lawson and Jaymie Jackson to discuss all current and

outstanding issues from the sales spreadsheet that need to be addressed.

. Enterprise Accounts-Track new accounts with high revenue over time and report billing issues for prompt

attention.

. Veteran Affairs Billing-Receive VA forms-request for outpatient services, research dates of service, bill

requisition, label and send to imaging.

. Problem Que/135 Report-Pull reports such as 135 missing information, problem ques, Integris, nursing

homes and send to designated employee weekly.

. House Accounts/Problem Ques-Research trailers received and resolve issues by contacting clients.

REVENUE INTEGRITY REPRESENTATIVE INTEGRIS HEALTH AUGUST 2013 – DECEMBER 2015

3100 QUAILSPRINGS PARKWAY STE 101, OKLAHOMA CITY, OK 73134 PH: 405-***-****

·Responsible for patient accounting functions, customer service needs, insurance follow up, and access functions.

·Cash posting, billing, collecting, or charge entry

·Multi-telephone coverage providing customer service for patients regarding hospital/physician calls.

·Assist walk-in patients with patient accounting and explanation of benefits.

·Contact payers for follow up and collections of outstanding claims.

·Work closely with other departments to maintain excellent customer service.

CUSTOMER SERVICE REPRESENTATIVE AMERICAN FIDELITY FEBRUARY 2009 – AUGUST 2013

2000 N. CLASSEN BLVD, OKLAHOMA CITY, OK PH: 405-***-**** CONTACT ASHLEY ATCHISON-THOMAS

·Multi-phone lines working with customers, book keepers, and agents.

·Balanced large billing for Western and Southern regions, invoice reconciliation, handling large amounts of checks for deposit, move money to accommodate invoices through research and documentation.

·Billing processor and special keys data entry.

Processed new applications for medical claims and training manual specialists.

CUSTOMER ACCOUNTANT LOVES CORPORATE OFFICE AUGUST 2007 - FEBRUARY 2009

10601 N. PENNSYLVANIA, OKLAHOMA CITY, OK PH: 405-***-**** CONTACT ALLEN JEFFERSON

·Maintenance and set up of railcars, daily excel reports arrived at destination, transload files and sales.

·Billing, data entry, invoice reconciliation, filing, accounts receivable and terminal inventory balancing.

References

Terri Schofield 972-***-**** Quest Diagnostics

Rahmana Warren 972-***-**** Quest Diagnostics

Kristi Lawson 405-***-**** Diagnostic Lab of Oklahoma

Cora Westbrook 405-***-**** Integris Health

Sherri Rodgers 800-***-**** American Fidelity

Contact this candidate