Customer Service Manager
Resume:
Certificate:
Management Information Systems
Management Online
Certificate:
Management Science
High School Diploma:
Taylor Center Acd.
Taylor Mi
************@*****.***
Inkster, MI 48141
Education And Training
Datafied - Customer Service Manager
Inkster, MI
06/2010 - 09/2021
Saint Andrews Hall - Head Of Security
Detroit, MI
04/1998 - 09/2019
Kimberly Russell
Experience
Assisted staff with resolving complex customer issues and implementing targeted solutions.
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Maintained knowledge of company products and services to promptly resolve complaints and concerns.
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Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
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Assisted customers in making payments on accounts and setting up payment plans.
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Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
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Reviewed customer account information to determine current issues and potential solutions.
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Evaluated employee job performance and motivated staff to improve productivity.
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• Generated reports on KPIs to track and improve key metrics. Evaluated quality of representatives' phone calls and provided feedback to management.
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Recruited and managed competent personnel to handle security needs and maintain adequate coverages
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Monitored and secured building entrances and vip areas to prevent unauthorized entrance
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• Oversaw premises to identify security risks to promote employee and visitor Documented security-related situations and submitted in-depth reports to superiors
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Searched individuals and baggage for devices, weapons and other prohibited items.
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• Verified integrity and accuracy of photo ID's, tickets Circulated among patrons and customers to keep abreast of emergent security situations.
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Supervised up to 50-person staff consisting of maintenance, activities and security personnel.
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• Provided security presence for large events with more than 1000 attendees.
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