Caregiving Mental Health Business
Resume:
S
Jammie
Skinner
jammiemay**@gmail.
com
Portland, OR 97204
SUMMARY
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship- building skills.
Outgoing Direct Care Worker experienced with patients with disabilities and acute ailments. Well-versed in assisting patients with daily living tasks. Committed to improving patient well-being through personal care and interactive engagement. Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Diligent person with excellent multitasking, organizational and time management abilities combined with expertise in promoting items and completing customer sales. Adept at suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with sales and adapts easily to new processes and procedures. Meticulous Childcare Provider, preschool teacher and owner. Helps children grow and develop through hands-on activities, educational support and adequate rest. Knowledgeable about childhood development and strategies to enhance wellbeing. Well-versed in maintaining discipline and providing optimal support.
Kind and knowledgeable Childcare Provider well-versed in maintaining safe and nurturing environments for children. Comfortable caring for individuals of varying ages. Excellent communicator with good organizational, problem-solving and conflict resolution skills. Responsible childcare professional experienced in guiding children and documenting learning and development. Background leading fun activities to teach new skills and encourage growth. Offers current CPR and First Aid certifications paired with in-depth knowledge of children's emotional and social development.
Hardworking childcare professional experienced in planning lessons, handling dietary restrictions and maintaining tidy work areas. Familiar with needs of children from infancy to youth.
Outgoing Customer Service/Cashier well-versed in loss prevention techniques and proficient in POS and register systems. Energetic self-starter with outstanding active listening abilities. Responsive Customer Service possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing 17 years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty. Dedicated costumer service with 17 years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance. Amiable and skilled in creating constructive and cooperative working relationships within team setting. Solid leader successfully follows through with team goals and expectations. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to important details. Sales expert promotes products and plans to boost store profits. Diligent person with excellent multitasking, organizational and time management abilities combined with expertise in promoting items and completing customer sales. Adept at suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with sales and adapts easily to new processes and procedures. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Proactive Manager with four years of hands-on experience overseeing team activities and performance. Motivated team leader knowledgeable about safety requirements, industry practices and regulations governing Restaurant Management work. Focused professional with attention to detail and clear communication skills. Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.
Highly motivated professional with seven years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
SKILLS
Math
Banking
Financial Services
Special Education
Cashiering
Food Service
Recruiting
Writing skills
Teaching
Restaurant management
Leadership
Presentation Skills
Mortgage Broker
Cash drawer balancing
Loss prevention
Credit and cash transactions
Product recommendations
ID verification
Bank deposits
Scanner operations
Liquor regulations and compliance
Security monitoring
Customer assistance
Training and mentoring
Product Knowledge
Payment processing
Real Estate Broker
Marketing
Computer literacy
Typing
Lifeguard
Life Exsperece
Negotiation
Insurance Sales
Administrative Experience
Account Management
Cold Calling
Budgeting
Life Insurance Sales (3 years)
Secretarial
Early childhood education (6 years)
Childcare
Childhood development
Tutoring
Research
Children with special needs
Money Management
Merchandise restocking
Financial overage analysis
Sales and Promotions
Coin counting
Returns and exchanges
Effective customer upselling
Cash register operation
Customer seating
Issue resolution
Cash management
Customer service
Care giving
Customer satisfaction
Word
Data entry
Answering phones
Work Task Prioritization
Customer Transactions
Problem Solving
Cleaning and Sanitizing
Cooperative Attitude
Cash Register Operations
Staff Supervision
Customer Relations
Complaint Resolution
Policies and Procedures
Reliable and Responsible
Honest and Ethical
Financial Overage Analysis
Merchandise Restocking
Basic Mathematics
Creative Thinking
Adaptable and Flexible
Relationship Building
Microsoft Office
Return and Exchange Processing
Team Leadership
Transaction Balance Sheets
Accounting Software
Sweeping and Mopping
Honest and Dependable
ADDITIONAL INFORMATION
Act award for accelerating in critical thinking at Mt. Hood Community Collage. EXPERIENCE
Cashier/Customer Service
Portland, OR
Dollar Tree/ Nov 2015 to Jul 2019
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Greeted customers and responded to informational requests. Processed credit card, EBT and gift certificate payments in electronic computer systems.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals. Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels. Maintained cleanliness and presentation of stock room and production floor. Recommended, selected, located and obtained products to meet customer needs. Answered product questions with up-to-date knowledge of sales and store promotions. Refilled and rotated items on shelves to maintain well-stocked inventory. Collected credit card and cash payments to complete transactions for customer orders. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Built loyal clientele through friendly interactions and consistent appreciation. Greeted customers promptly and responded to questions. Maintained work area and kept cash drawer organized. Counted and balanced cashier drawers.
Cleaned and stocked front-end areas with register tapes and ribbons. Complied with cash handling procedures to meet regional cashier variance policy. Welcomed customers, offering assistance to help find store items. Processed customer payments quickly and returned exact change and receipts. Scanned items and checked pricing on cash register for accuracy. Kept check-out areas clean, organized and well-stocked to maintain attractive store. Built and maintained productive relationships with employees. Managed cashier shifts and breaks.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Placed merchandise in bags or boxes and gave packages to customers. Resolved issues with cash registers, card scanners and printers. Answered phone calls to assist customers with questions and orders. Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Scanned items quickly to keep lines moving and reduce overall wait time. Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Helped customers find store locations and complete purchases. Helped customer locate and select appropriate merchandise throughout store. Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Processed returned items in accordance with store policy. Stayed up to date on current item discounts to support promotions. Redeemed promotional coupons and food stamps and figured discounts. Counted product stock to maintain inventory records. Monitored sales events, added new merchandise and rang up purchases. Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Resolved customer complaints and escalated worsening concerns for remediation. Prepared special orders for shipment.
Monitored exits for security issues.
Issued receipts, discussed return policies and directed customers to pickup locations for larger merchandise.
Cross-trained in cashier and stocking roles in order to provide skilled backup for team members.
Collected merchandise from store and searched back-end locations for customer purchases.
Distributed new merchandise efficiently to different departments. Managed all in store product returns professionally and quickly to maintain customer satisfaction.
Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Cross-trained in cashiers and stocking roles in order to provide skilled backup for team members.
Updated promotional displays to assist merchandising teams and drive new product sales.
Financial Advisor, Mortgage Loan Officer
Beaverton, OR
West Financial Services / Jun 2002 to Dec 2004
Complied applications and paperwork and double-checked for accuracy. Submitted applications to credit analysts.
Developed and maintained relationships with local real estate agents. Approved loans that met specifications.
Monitored loan serving agreements and loan covenants to ensure compliance. Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
Originated loans and assisted senior-level credit officers with complex loan applications.
Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Met with applicants to obtain information for loan applications and answer questions about processes.
Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Identified valuable solutions for customers with credit problems. Spent ample time with each applicant to break down complex information into terms that easy to understand.
Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
Met with applicants to obtain information to streamline loan application process, fielding questions regarding steps.
Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
Consulted with clients to assess and meet short- and long-term financial goal. Developed and deepened relationships with new and existing clients to advance progress and improve business.
Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans. Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.
Facilitated client meetings with comprehensive investment strategy planning. Conducted market research and made recommendations concerning products and services best suited for customer goals and risk tolerance. Developed and expanded financial planning relationships with customers through loyal and dedicated service.
Promoted business to increase customer base and grow revenue. Evaluated investment materials to develop financial recommendations, fulfill customer needs and predict favorable investments.
Maintained secure meeting spaces to discuss privileged information with legal and advisory partners.
Real Estate Broker
Oregon City, OR
Coldwell Banker/ Jul 2000 to Jul 2002
Managed real estate transactions from initiation to closing. Prepared market analysis statistics and bid presentation for buyers and sellers. Negotiated between sellers and buyers over property prices and settlement deals. Gave buyers physical and virtual tours of properties. Analyzed housing markets and identified potential buyers. Monitored fulfillment of purchase contract terms.
Generated lists of for-sale properties.
Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
Reviewed final real estate transactions and accurately reconciled funds. Reconciled funds received and disbursed for property transactions. Identified and solved complex strategy problems that impact sales management and business direction.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Childcare and Preschool Owner
Portland, OR
Self-employeed/ Apr 1997 to Jun 2002
Established and enforced modern educational standards to support student needs. Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
Created staffing and facility requirements to support educational offerings. Juggled multiple projects and tasks to ensure high quality and timely delivery. Demonstrated self-reliance by meeting and exceeding workflow needs. Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Exceeded customer satisfaction by finding creative solutions to problems. Taxes and administrative operations
Promoted business on social media platforms to maximize brand identity and generate revenue.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Led startup and creation of operational procedures and workflow planning. Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Managed sales presentations to promote product and brand benefits. Personal Banker
Portland, OR
U.S. Bank/ Mar 1998 to Mar 1999
Worked in the call center servicing existing customers with there checking and saving accounts sold new accounts credit cards and other products offered by U.S. Bank. I'm Expanded customer relationships by maintaining regular follow-up processes and rapport.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services. Used product knowledge and abilities to execute consumer loans and other services. Followed operational standards, promoting security, risk management and compliance.
Maintained position of trust and responsibility by keeping customer business confidential.
Grew business by leveraging inbound and outbound interactions with new and existing clients.
Entered customers' transactions into computers to record transactions and issue computer-generated receipts.
Caregiver
Portland, OR
Privet Care/
Maintained clean and well-organized environment for client happiness and safety. Improved patient outlook and daily living through compassionate care. Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Assisted with meal planning to meet nutritional plans. Followed care plan and directions to administer medications. Drove clients to shop for groceries, attend doctor appointments and run errands. Monitored vital signs and medication use, documenting variances and concerning responses.
Laundered clothing and bedding to prevent infection. Aided with mobility and independence for disabled individuals and continually monitored safety.
Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
Encouraged residents to participate in activities of daily living to enhance personal dignity.
Worked closely with clinical staff to support therapeutic and behavioral plans. Supported bathing, dressing and personal care needs. Followed safe lifting and transferring techniques to transport residents. Reported concerns to nurse supervisor to promote optimal care. Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
Made beds, swept floors and sanitized surfaces to support activities of daily living. Maintained daily living standards by assisting clients with personal hygiene needs. Assisted patients with daily personal hygiene.
Provided ongoing compassionate patient care for each client. Helped clients with personal needs from exercise to bathing and personal grooming. Cooked appetizing and satisfying meals and snacks. Assisted patients with bathing, dressing, daily hygiene care and grooming. Provided patients with transportation to and from doctor appointments. Tracked and reported clients' progress based on observations and conversations. Supervised medication administration, personal hygiene and other activities of daily living.
Engaged with patients and families to provide emotional support and daily living instruction.
Developed strong and trusting rapport with patients to facilitate smooth, quality care. Transported patients to medical, dental and personal care appointments. Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
Liaised with supervisor to review cases and improve care. Completed scheduled patient check-ins and progress reports for clients. Ambulated individuals around home, public and medical locations. Restaurant Supervisor
Gresham, OR
Burger King/ Mar 2002 to Jul 2005
Worked in cooperation with front and back of house staff to ensure smooth operations. Established good customer relations and excellent service to build and retain loyal customers.
Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs. Scheduled and directed staff in daily work assignments to maximize productivity. Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue. Adhered to all food safety regulations.
Maximized team performance by training new employees on proper food handling and restaurant protocols.
Maximized service levels through hands-on leadership. Organized team efforts to maximize production, efficiency and customer satisfaction. Optimized profits by controlling food, beverage and labor costs. Kept operations in compliance with food safety regulations. Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Uncovered, investigated and resolved customer complaints quickly and skillfully to maintain loyalty.
Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Kept business financial transactions highly accurate by closely monitoring transactions and securely handling cash.
Developed and implemented strategies to enhance team performance, improve processes and boost results.
Managed accounts payable, accounts receivable and payroll. Evaluated staff performance, enforced policies, maintained health codes and kept licenses current to promote superior service standards. Established fair and equitable schedules and met operational goals by assigning tasks and shifts based on team member knowledge and strengths. Maintained patron satisfaction by monitoring, evaluating and auditing food, beverage and service offerings.
Updated computer systems with new pricing and daily food specials. Prepared weekly payroll to keep up with projected weekly revenue. Assessed operational performance to maintain compliance with company and industry standards.
Managed proper set-up of advertisements and presentation of new offerings. Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation. Collaborated with chef to analyze and approve food and beverage selections. Produced detailed documentation to outline potential worker issues. Collaborated with server trainees to promptly resolve potential customer concerns. Executed hands-on preventive maintenance and repairs to keep equipment functional. Implemented and recommended new items such as specialties and hamburgers to customers, working collaboratively with staff in launch of new specials. Implemented and recommended new items such as hamburgers and specialties to customers, working collaboratively with staff in launch of new specials. Provided customer services specialists with resources, guidance and support to maintain top customer satisfaction.
EDUCATION AND TRAINING
Some College (No Degree): Busness
Mt. Hood Community College
Gresham, OR
Certifications : Child And Adolescent Care
Over 45 Certificates in Child And Adolescent Care Jun 2002 Portland, OR
Two to six hour trainings on infant and early childhood development including nutrition, disabled, and specail needs education.
Certifactes: Real Estate Broker Mortgage Broker Life Insurance Pro Schools Jun 2002
Portland OR
Currently expired.
GED Portland Community College Jul 1996
Portland, OR
Some College (No Degree): Health And Business BLS CPR Frist Aid C.N.A And Wound Lower Columbia College
Longview, WA
Currently expired.
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