Customer Service Maintenance Manager

ANTHONY BOLFA

Hemet, CA ***** 951-***-**** ***************@*****.*** WWW: Online Digital Resume Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Talented Owner with excellent marketing, customer service and facility oversight skills and more than years of experience. Highly effective and comfortable working with people at all levels in organization. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 7 years of experience. Highly effective and comfortable working with people at all levels in organization. Results-driven Supervisor with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 7 years of experience. Highly effective and comfortable working with people at all levels in organization. Determined Individual with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. Integrity and Transparency

Board Oversight

Executive Leadership

Employee Motivation and Performance

Strategic Planning

Operational Analysis

Change and Growth Management

Owner/CEO, 02/2020 to Current

Bolfa Home Improvement – HEMET, CA

Managed day-to-day business operations.

Consulted with customers to assess needs and propose optimal solutions. Trained and motivated employees to perform daily business functions. Enhanced operational efficiency and productivity by managing budgets, accounts and costs. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Assistant Manager, 03/2019 to 03/2020

O'Neill Mobile Wash – San Jacinto, CA

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Helped with planning schedules and delegating assignments to meet coverage and service demands. Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Maintenance Manager, 12/2018 to 02/2019

Superior Property Management – Hemet, CA

Planned scheduled maintenance outages as part of preventive maintenance program. Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

Procured pricing information from various vendors to support cost-effective purchasing. Forklift Operator, 04/2015 to 01/2018

Kimco Staffing – Redlands, CA

Unloaded and stacked materials by raising and lowering lifting devices. Unloaded materials and goods at designated locations for best project availability. Transported goods between warehouse locations according to shipment and storage needs. Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping. Removed orders from storage, wrapped and staged for shipments. Coordinated with other lift truck drivers and production personnel to process orders efficiently. Shipping and Receiving Supervisor, 01/2005 to 01/2012 TJ Metzgers – Toledo, OH

Oversaw warehouse crew stocking inventory and preparing loads. Reviewed paperwork to determine priorities and set schedules. Organized storage areas to optimize materials movements and minimize labor hours. Conducted counts and audits of inventories to identify and resolve discrepancies in records. Controlled adherence to customs import and export requirements through oversight and communication. Used Ups world ship to produce invoices and estimates. Trained new staff on job duties, company policies and safety procedures for rapid onboarding. Divided and categorized cargo received and redirected shipments in response to customer requests. Handled day-to-day shipping and receiving overseeing more than [Number] packages per day. Worked with vendors to schedule more than [Number] daily pickups and [Number] weekly deliveries. No Degree: Psychology

Owens Community College - Perrysburg, OH

No Degree: General Education

University of Toledo - Toledo, OH

Certificate of Completion: Forklift Instructor, 03/2012 Crown Forklifts - Toledo

High School Diploma: 06/2004

San Clemente High School - San Clemente, CA

Certificate of Completion ( 9week Class ): Forensic Science, 05/2004 Regional Occupational Program - San Clemente, CA

Certificate of Completion ( 9 Week Class ): Law Enforcement, 05/2004 Regional Occupational Program - San Clemente

Certificate of Completion (9 Week Class): Retail, 05/2004 Regional Occupational Program - San Clemente

Volunteer at my City Youth

Pickup Trash around Community

Help feed Homeless

Youth Sports & Activities

EDUCATION

VOLUNTEER WORK

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