Customer Service Assistant Manager
Resume:
Kenneth T Henwood
Seville Ohio ****3
OBJECTIVE
To obtain a position with your company that utilizes my experience
WORK EXPERIENCE
Assistant Manager
May 2008 - present
Buffalo Wild Wings Cleveland, Ohio
Restaurant/Food Services
Responsible for enforcing company policy and procedures; hiring, firing, training of employees; training of store trainers as it pertains to company standards; updating prep levels as store volume fluctuates based on seasonal business levels.
Performed weekly inventories; weekly ordering of food and alcohol; monthly inventories.
Participated in new menu rollouts, training of new procedures and items as well as presentation.
Scheduling of both front and back of house to ensure customer service is maintained but also labor is controlled while maximizing employee strengths.
Managed shifts in the figure 8 way keeping on top of both front of house and kitchen areas that may need attention during shifts; jumping in wherever needed to help or take over a station if necessary. Always making sure crew knows I'm there to help.
Office paperwork daily, nightly, and weekly completed; money security; as well as store security a must.
Have dealt with many different types of employee issue regarding company policies and procedures.
General Manager
March 2006 - May 2008
International House Of Pancakes Bedford, Ohio
Restaurant/Food Services
Responsible for food safety; cleanliness of store; maintaining company standards and policies in a 24 hour facility. Controlling labor and food costs
at expected company levels; creating an atmosphere that is comfortable for
guests of disproportionate age groups at all times of day and night, and handling any type of customer complaints should they occur. Responsible for hiring/training of the staff for the store. Following company guidelines to train properly keeping store staffed for all 3 shifts. Using company standards as guideline to discipline/terminate as situation warrants. Developing assistant managers to become more proficient at their jobs and moving up in their careers to achieve their own goals. Developing crew chiefs/certified trainers and ensuring that they understand what is expected while they are running a shift to give customers the best service possible. Doing local marketing with churches and schools to set up family nights in the restaurant to build sales and local community word of mouth and faith in product we offer.
General Manager
November 2004 - March 2006
Eatza Pizza Twinsburg, Ohio
Restaurant/Food Services
Responsible for operation of all-you-can-eat food buffet that offers pizza, fried chicken, fried potatoes, salad bar, and a pasta bar; also operating an arcade style game room that caters to family style atmosphere. Used experience and knowledge to set up kitchen areas as store was being built when hired. Hiring and training of crew, as well as store cleanliness, customer service, employee moral, and daily operating of store among responsibilities.
Assistant Manager
January 2004 - November 2004
Perkins Family Restaurant and Bakery Brooklyn, Ohio
Restaurant/Food Services
Responsible for following and implementing of all company procedures and policies in regards to food safety. Training of new employees. Proper food levels being maintained. Customer satisfaction at all moments of visit being a top priority. Compilation of daily and weekly paperwork.
Assistant General Manager
September 1999 - December 2003
Bob Evans Family Restaurants Austintown, Ohio
Restaurant/Food Services
Responsible for hiring, training, and evaluating of all night shift employees; for continuing training of assistant managers and managers in training; for handling of all employee schedules; for compiling of daily, weekly, and monthly figures to be reported to area director and corporate offices; for food safety, rotation, and inventory control.
General Manager
August 1991 - September 1999
Domino's Pizza Bainbridge, Ohio
Responsible for hiring and training of staff. Accountable for food and labor costs; sales volume; profitability of store; customer service and speed of service.
EDUCATION
Certification,
July 1989
ICM School of Business Pittsburgh
Accounting diploma for one year night school. Courses included accounting 1 -4; dbase 3; lotus 1-2-3; as well as English courses designed to help write professional business correspondence.
High School or equivalent,
May 1985
Beaver Valley Christian Academy Rochester
College level courses; attaining a B grade average.
LANGUAGES
English
Fluent
REFERENCES
Bridget Griffen
Professional
Mark Szabo
Professional
Chris Pawlowski
Professional
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