Call Center Project Coordinator

Arthur Woods

**** ******** ***** ************, ** 46208 Phone: 317-***-****

**************@*****.***

Education:

Franklin University Coursework in Business Administration 2010 - 2012

Ivy Tech Comm. College Associate of Architectural Drafting and Technology 1990 – 1992+

Experience:

Lowes Call Center Indianapolis, Indiana March 2016 – June 2021

Project Coordinator/Lead Warranty Administrator

Primary contact for between Lowes and general contractors, sub-contractors, designers, architects, Customers, manufacture representatives, Store Associates, various skilled building trades associated with project

Coordinate scheduling of install of materials to ensure project stays on schedule and within budget

Handling escalated calls from Customers regarding project delays and/or poor Vendor craftsmanship

Assisting with Vendor payment approval/authorizing payment release

Primary contact/Liaison between various fieldworkers, Lowes, and various key internal players to resolve issue with payment of invoices, damage compensation claims, resolve issues with non-payment of invoices

Issuing PO’s for material requisition, additional labor, or additional mileage to job site

Providing job updates/progress to Management and to the Customer

Ensure project documents are completed, assisting with obtaining building permits from various municipalities, villages, townships, cities, and state

Mentor to New Hires

Jacobs Facilities, Inc. Columbus, OH January 2006 - December 2006

Office Manager

Collaborated with Project Engineer and Manager to assure the facility enhancements met staff needs during expansion of The Ohio State University Lex Wexner Medical Center expansion/restructuring

Supervised invoicing for purchasing and exchange with all contractors utilized

Organized office supplies, furniture, and equipment set up

American Electric Power (AEP) Columbus, OH August 2000 – January 2002

Auditor/Lead Document Administrator

Managed Central Filing Facility

Established daily work flow for department and associates entrusted with processing accounting and legal documents associated with trades on New York Stock Exchange

Verified transaction of pwer, natural gas, and coal among utility providers

Analyzed pending accounts support needs for purchasing, accounting, and contracts

Chase Manhattan Mortgage Columbus, OH September 1991 – August 2000

Supervisor

Managed daily work flow

Analyzed newly acquired loans to keep abreast of real estate taxes coming due to avoid late payment penalties

Key Liaison with real restate tas services utilized to assist in paymen of real estate taxes

Examined closing documents to ensure proper correct escrow items were being loaded for payment

Handled escalated clls and emails related to delinquent taxes

Produced weekly/monthly reports to Senior Management on department costs, work backlogs

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