Tatiana Sprock

** ******** ***

Newport News, VA 23601

757-***-**** adswap@r.postjobfree.com

PROFILE SUMMARY:

Multi-skilled and resourceful customer service provider with excellent people skills. Possess strong expertise on processing information, record maintenance, supplies management and correspondence handling. Highly capable of managing phone calls, sorting/distributing faxes, letters and emails, maintaining financial record keeping using proprietary software, and coordinating orders and deliveries with shift & store managers. Possess in-depth working knowledge of MS Office Suite (Word, Excel, PowerPoint and Outlook) along with an urge to learn new software applications. Expertise in handling complaints and mediating resolutions in a timely and tactful manner. Able to offer exceptional communication, planning, organizational, time management and problem solving skills. Huge efficiency in assessing situations, solving problems, and working effectively within deadlines, and changing work priorities. Extremely capable of demonstrating good judgment, resourcefulness and self-initiative traits when dealing with customers, co-workers, and supervisors.

WORK EXPERIENCE:

7-11

SALES ASSOCIATE

Newport News, VA

11/2016 – Present

●Employ excellent people skills with a diverse customer base to provide efficient and professional service.

●Office work including using proprietary software to process information, provide record maintenance, supplies management, and correspondence handling. Manage phone calls, financial record-keeping, and coordinating and processing orders with shift managers and store owner.

●Learn new software applications to expand skill-set and enable office work. 10 + years of experience in MS Office Suite- Word, Excel, Powerpoint, and Outlook.

●Expertise in handling complaints and mediating solutions in a timely and professional manner.

●Use of exceptional communication, planning, organizational, time-management, and problem-solving skills. Work collaboratively in a team environment to achieve shift tasks and maximize customer satisfaction.

●Use of intense efficiency in situation assessment, problem-solving, time-management, and self-initiative when interacting with customers, co-workers, and supervisors. Complete various tasks as assigned.

Domino’s Pizza

Delivery Expert

Hampton, VA

05/2014 – 05/2016

●Served as primary customer contact for a diverse range of customers and co-workers.

●Interfaced with proprietary software to conduct transactions and complete deliveries.

●Became extensively familiar with local area; able to navigate independently.

●Worked in a team-environment to comply with food safety regulations as provided by the City of Hampton.

●Professional work appearance maintained at all times; delivery experts required to maintain health and safety standards both within the store and on the road.

●Worked in kitchen to complete and deliver orders in a timely, accurate, and efficient manner.

Chanello’s Pizza

Delivery Driver

Newport News, VA

08/2012– 01/2013

●Used technical documents to navigate area, including maps of the area.

●Worked in a team environment to comply with food safety regulations as provided by the City of Newport News.

●Used proprietary software to handle customer transactions and delivery completion.

●Worked with management to provide satisfactory service to a diverse customer base.

●Completed orders in a safe and timely manner, while complying at all times with health and safety standards.

●Navigated on the road to complete deliveries in a safe and efficient manner.

EDUCATION:

Warwick High School

International Baccalaureate Graduate

Newport News, VA

08/2008 – 06/2012

●Graduated in four years from the International Baccalaureate college-level program.

●Received Presidental Award for Academic Success

Thomas Nelson Community College

Currently Attending

Hampton, VA

08/2016 – Present

●Completing an Associate’s Degree in Science

●Focus on mathematics, including Pre-calculus and Statistical Analysis.

●Saving the Bay (Campus activity) - designed infographics intended to raise awareness through research gathered from scholarly sources and one-on-one interviews with members of the Chesapeake Bay Foundation.

AFFILIATIONS:

●National Honor Society

●Warwick International Baccalaureate Alumni

●Nominated for Phi Theta Kappa and the National Society of Leadership and Success for academic achievement.

●Participant in Campus Activity to raise awareness for environmental issues among the public.

LANGUAGES

●Intermediate German

●Beginner Japanese

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