Customer Service Office Manager
Resume:
April Sims
Sales Manager
Contact
P.O. Box ***
Forney, Texas 75126
***********@*****.***
Objective
Seeking a position as a senior sales representative or sales manager where skills in strategic planning, new business development, detailed customer education expertise, strong work ethic, and the ability to grow revenue will be fully utilized
Education
Mesquite High School
Mesquite, Texas
1983
Experience
January 2022 - Present
Personal Sabbatical • Family Support
• Sole caretaker of elderly father
• Managed home and health services
August 2014 – December 2021
Marketing Representative / Community Liaison • CVS Home Health Services, Inc.
• Developed new physician relationships to expand territory while managing strategic planning and marketing programs to maintain and grow existing accounts
• Developed an extensive database to maintain a daily patient log
• Managed a daily contact database of referrals with current notes and scheduled calendar events and appointments
• Attended and promoted all aspects of the company’s services at vendor fairs and community events
June 2012 – July 2014
Independent Sales Contractor • AMJWAY, Inc.
• Responsible for creating and developing marketing and sales presentations
• Established and serviced new accounts
• Consulted with companies to provide expertise in the areas of strategic planning, training and development, operations, information technology, sales and customer service.
August 2006 – March 2012
Diabetes Specialist Territory Manager • Goods Medicine Chest Pharmacy
• Serviced and developed new and existing accounts, such as Diabetes Education Department, home health agencies, doctor offices, assisted living facilities and hospitals
• Responsible for creating and developing marketing and sales presentations
• Developed training manuals for retail pharmacies to refer and educate patients on diabetic equipment, respiratory nebulizers, and medication
• Attended health fairs representing the Company
• Responsible for reviewing and analyzing new equipment to determine if the product was a good fit for Goods Medicine Chest Pharmacy/patients
• Medical products/services that Goods Medicine Chest provided are diabetic supplies, nebulizers, respiratory medication, and a full retail pharmacy
April 2002 – August 2006
Diabetes Specialist Territory Manager • Artex Medical, Inc.
• Created referral forms and presentation folders to present to new clients/accounts
• Serviced and developed new and existing accounts, such as Diabetes Education Department, home health agencies, doctor offices, assisted living facilities and hospitals
February 1998 – March 2002
Diabetes Specialist Regional Manager • Express Diabetic Supplies
• Serviced and developed new and existing accounts, such as Diabetes Education Department, home health agencies, doctor offices, assisted living facilities and hospitals
July 1988 – February 1998
Office Manager • Dr. Hagdorn, M.D.
• Small Internal Medicine practice with a focus on diabetes
• Front office, scheduling appointments, accounts receivable, Medicare and private insurance billing, answer phone, called in refills
• Back office, checking patient in/out, assisting with office procedures, ordering supplies, Lab tech, EKG, UA, CBC, BS, Spirometry Key Skills
Medical Equipment Sales
Strategic Planning
Account Management
Revenue Growth Strategies
Customer Service
Sales Contacts
• Over 20 years of Diabetes Medical Equipment (DME) and Medical Geriatric experience
• Maintain a current database of over 600 client relationships, including hospital CCMs, skilled nursing / assisted living, doctors, clinics, and home health services
• Texas Regional Hospital, Sunnyvale, TX
o Case Managers: Amy, Debbie, and Ashely
• Lake Point Medical Center, Rowlett, TX
o Case Managers: Pam, Pat, and Melissa
• Presbyterian Hospital, Rockwall, TX
o CCMs: Tammie and Debra
• Presbyterian Hospital, Kaufman, TX
o CCMs: Wendy and Cindy
• Pine Creek Medical Center, Dallas, TX
o CCM: Louis
References
Morgan Porter, Business Manager
Medicine Chest Pharmacy
Jan Mills, RN, DON
Dependable Home Care
Elaine Renshaw, Office Manager
Human Touch Home Health, Inc.
Sharon Cruso, RN, BSN
Diabetes Sales Specialist
Bayer Corporation, Diagnostic Division
+1-800-***-****, Ext. 9436
411 Main Street, Sulphur Springs, TX 75482
August 6, 2012
To Whom It May Concern:
I had the pleasure of working with April Sims for almost six years. I hired April as our Territory Specialist for Diabetic Testing Supplies, and through her sales efforts, we grew our diabetic business over 500% during her time with our company. April processes a unique balance of sales, service and teamwork. I have employed many sale people in my career, and most processed one or maybe two of these qualities, but not all three. April was willing to do whatever, whenever to grow the company and to provide the absolute best care for our patients.
April is a self-starter who needed little management. She had a great understanding of our business goals and made very good decisions and exemplary sales efforts to help us accomplish these goals.
April is no longer working for Medicine Chest because of the Medicare durable medical equipment competitive bidding program. This program has resulted in the loss of thousands of jobs for durable medical equipment employees across the United States, and unfortunately April was one of the casualties. If you would like to visit further about April, please call me on my cell phone at 903-520- 1597.
Sincerely,
Morgan Porter
Business Manager
TO WHOM IT MAY CONCERN
I HAVE HAD THE PLEASURE OF WORKING WITH APRIL SIMS FOR SEVERAL YEARS AND SHE WAS ALWAYS HELPFUL, COURTEOUS, AND PROFESSIONAL.
SHE HAS ALWAYS HAS HAD GREAT DEAL OF INFORMATION REGARDING THE PRODUCTS SHE HAS REPRESENTED AND WAS ALWAYS RELIABLE TO HELP WHEN CALLED UPON. AS THE DON OF A HOME CARE, IT IS IMPORTANT TO ME TO HAVE KNOWLEDGABLE, COURTEOUS PEOPLE THAT I COULD RELY ON FOR HELP.
I THINK APRIL HAS THESE QUALITIES AND ANY COMPANY WOULD BE LUCKY TO WORK WITH HER. JAN MILLS, RN, DON
DEPENDABLE HOME CARE
MESQUITE TEXAS, 75150
HUMAN TOUCH HOME HEALTH, INC.
3727 Dilido Road, Suite 138
Dallas, TX 75228
214-***-**** (Voice) 214-***-**** (Fax)
May 14, 2013
RE: April Sims
TO WHOM IT MAY CONCERN:
April Sims has worked with our agency for approximately ten (10) years. During this time Ms. Sims has always been professional, friendly and supportive of home health. Ms. Sims is not only a caring person but very pleasant to be around. Ms. Sims has helped our agency with many patient demands and has always come through for us even when no one else could or would. Ms. Sims is truly an asset to your company. She will make you proud. Should further information be necessary, please feel free to call. Thank you. Respectfully,
Elaine Renshaw
Office Manager
Contact this candidate