Customer Service Manager
Resume:
Anthony Spirito
General Manager
Motivated, results-driven leader with extensive experience across multiple industries including automotive, construction, repair, refrigeration/HVAC, and transportation. Proven performer skilled in capturing dominant market share, developer of talent, margin growth, and pro t control and creating a diverse culture. A leader and a mentor with a reputation for dedication, creative thinking, being ethical and customer service leadership.
Experience
General Manager
Republic Services Mount Laurel, New Jersey
Jan 2010 - Present
Field Service Manager
Petro Heating and Air Reading, Pennsylvania
Jan 2009 - Jan 2010
****************@*****.***
Address
96 Pinehurst Rd
Phone
Date of birth
Mar 4, 1974
Skills
Excellent at critical thinking and
listening
Excellent communication skills
Strategic management
Training and Developing
Servant Leadership
Analytical and Strategic Thinking
Employee Engagement
Languages
Engilsh
Execute strategic plans including but not limited to operating safely, enhancing customer experience, improving e ciencies and maximizing margin growth
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Work with Area and Business Unit Sales management to drive market share and pro table growth.
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Lead operations to ensure compliance with all environmental, operating and ethical standards
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• Instrumental in budget planning, monthly forecasting and P&L reviews. Changed safety culture in multiple divisions Division to deduce frequency rating through e ective training and engagement.
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Improved overall pro t margins in residential and industrial by using strategic decision making and improving production
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Assisted in raising employee engagement, reducing turnover and creating a diverse leadership team
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Demonstrate business acumen, and strategic thinking to help e ciently solve problems.
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• Ability to optimize near-term results that contribute to long term success
• Developed supervisors using leadership fundamental skills. Manage performance and talent development, including identifying top diverse candidates for promotion
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Coordinated team members daily schedules to ensure productivity goals were consistently achieved.
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• Focused on positive customer experience to minimize customer defection
• P&L responsibility, Sta ng, materials, resources
• Developed 2009 budget and capital expenditures
Trained and developed front line work force to create add on sales to help improve customer experience and pro t margins
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Homeowner Service Manager
KHovnanian Homes Langhorne, Pennsylvania
Apr 2007 - Jan 2009
District Operations Manager
Sears In Home Repair Pennsauken, New Jersey
Jun 2002 - Apr 2007
Education
Network Technology
Computer Learning Center Plymouth Meeting, Pennsylvania Aug 1999 - Feb 2000
Projects
Achievements
Certi cations & Courses
• Service Manager of the Year in 2008 for Outstanding Customer Service Conducted Quality Standards inspections for homes, responsible for positive customer experience for new homeowners
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• Managed/coordinated parts and materials for home repairs
• Oversaw the responsibility for over 3000 homes.
Handled emergency service issues timely and e ciently by creating human centered relations with vendors and clients.
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Appointed District ISO 9001:2000 Management Representative for Sears Product Services.
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Improved productivity of HVAC/Refrigeration team by 30% in one year
(2006)
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• Nominated Inventory Man of the Year by Sears Region Sta
• Managed 250 employees in charge of hiring/training new service providers
• Lead Auditor and implementer of ISO 9001
• Inventory control leader for Sears In Home Repair
• Keep America Beautiful Chairman for Pennsylvania chapter
• Safety Committee Chairman for Republic Services
• Front Line Leadership Trainer for Republic Services
• Homeowner Service Manager of the Year 2008
Achieved Operation Income Goal to Budget ten out of twelve years with Republic Services
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• Most improved Safety Division
• Most improved employee engagement score
• ISO 9001 Certi ed
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