Loan Processor Customer Service
Resume:
HuaiCing
An organized, passionate, detail-oriented, and conscientious self-starter, able to
strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure
EXPERIEN CE
247 Mortgage Loan LLC, Houston - Loan Processor
April 2019- October 2022
• Analyze individuals' credit data and financial statements to identify the degree of risk involved in lending money. Perform research to verify employment, income, and inspection reports from the credit, Reporting agencies and review FICO scores. Manage and monitor account portfolio to ensure that all documentation and account decisions comply with banking policies, investor guidelines, and applicable regulations. Review document packages: including hardship letters, tax returns, income statements, pay stubs, credit reports, sources of debt, and general customer financial documents, to determine the most suitable repayment option for customers.
• Liaise with investors, insurance companies, appraisal companies, title companies, and solicitors regarding loan transactions.
• Verify and examine information and accuracy of loan application and closing documents.
• schedule client appointments and maintain up-to-date confidential client files.
• Resolve customer complaints and verify transactions through consultation. And finalize loan contracts and keep clients informed of rules and obligations.
File and maintain loan records and ensure compliance with deadlines.
• Train, and oversee subordinate staff in the department Tan Tan Restaurant, Houston - Waitress
August 2015- May 2019
Welcomed and seated guests, took guest orders and communicated them effectively to the kitchen. Presented menus and answered questions about the cuisine, making recommendations upon request to upsell appetizers, desserts, or drinks. Served food, drinks, and desserts. Prepared bills/receipts and collected payments from customers.
• Checked to ensure that customers were enjoying their meals; took action to correct any issues as needed; provided simultaneous preparation of all orders for a single table and served professionally.
• Assisted in the kitchen when needed and prepared/mixed beverages as required and cleared tables and set them before and after the guests left. Houston, TX
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SKILLS
Multitasking
Fast Leamer
Computer Skills/ MS Office
Problem Solving
Customer Service
File Management &
Documentation
Income/Financial Statement
Remote Desktop Protocol
Calyx Points Software
Mortgage Lending
Training, coaching & teaching
Negotiation/contract
management
LAN GUAGES
Burmese, Tedim Chin (aka Zomi)
EDUCATION
University of Houston/ BBA
Management
Aug 2019 - May 2022, Houston,
TX
Houston Community College/
AA Business
Sept 2017 - Aug 2019, Houston,
TX
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