Operations Specialist
Resume:
L
Kimberly
Landry
landryklandry**@gmai
l.com
Houston, TX 77069
SUMMARY
Inventive Operations Specialist/ Customer Service Representative with 23 years of comprehensive knowledge of business techniques, methods and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management and market research. Exceptional negotiation and multitasking abilities.
SKILLS
System Verification
Reading Comprehension
Inquiry Request
Customer Care
Inventory Accuracy
Clerical & Office Support
Customer Service
Data Entry
Microsoft Excel
Microsoft Word
Typing
Shipping and Receiving
DDT System Database
Answering phones
Windows
Writing Comprehension
Dell Copier
Dell Printer
EXPERIENCE
Operations Specialist- Vault
Houston, TX
JP Morgan Chase Bank NA/ Oct 2011 to Oct 2022
Entered, and process incoming mail into the database system of drilled safe deposit box contents.
Process and completed incoming reclamation request from different branch locations for customer's to reclaim their property.
Retrieved bags of contents from the storage vault to be sent to the specific branch in order for the customer to reclaim their property.
Executed and optimized operational responsibilities to promote seamless delivery of services.
Met productivity goals by adhering to operating standards and managing labor and expenses.
Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
Senior Account Specialist-Renumbering
Houston, TX
JP Morgan Chase Bank NA/ Oct 2008 to Oct 2010
Upheld compliance, quality and service standards.
Established accounts for new customers and updated existing accounts with current demographic and order information.
Resolved problems by performing both routine and complex account updates. Tracked customer desires and dislikes in order to help management understand needs and update offerings.
Evaluated discrepancies by assessing account information and activities. Capitalized on upsell opportunities by offering additional product and service options to customers.
Made over 200 outbound calls to customers regarding renumbering their depository accounts.
Resolved account issues by offering applicable options for customers depository needs. Presented products and services for customers using in depth knowledge to answer questions regarding their depository account needs. Ordered depository accounts supplies based on the customer needs. Customer Service Representative-Telephone Banker
Houston, TX
JP Morgan Chase Bank NA/ Oct 1998 to Oct 2008
Answered over 200 incoming calls and providing frontline customer assistance with product and service transactions.
Promoted high customer satisfaction by resolving problems with knowledge and friendly service.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Educated customers on special pricing opportunities and company offerings. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Demonstrated excellent communication skills in resolving product and consumer complaints.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Completed transaction for customers and capitalized on Opportunities to cross-sell products and services.
EDUCATION AND TRAINING
High School Diploma
Macarthur High School May 1989
Houston, TX
Some College (No Degree): Business Administration
Lamar University
Beaumont, TX
Contact this candidate