Customer Service Scheduling Coordinator
Resume:
Damaris Rodriguez
Middletown, CT *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Lead scheduling coordinator
LIBERTY HOME CARE - New Britain, CT
January 2018 to Present
Regional Store Training Manager, Dollar General
Middletown
June 2013 to February 2018
Skills
Resolve customer complaints or answer customers' questions regarding Management/ policies and procedures.
Supervise the work office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, Organization
correcting errors or problems.
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Train or instruct employees in job duties or company policies or arrange for Customer Service training to be provided.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Evaluate employees' job performance and conformance to regulations and Communication recommend appropriate personnel action.
Recruit, interview, and select employees.
Prepare and issue work schedules, deadlines, and duty assignments for Time Management office or administrative staff
Confer with board members, organization, contact members to discuss issues, coordinate activities, or resolve problems.
Keep areas neat while working and return items to correct locations Conflict Ressolution following demonstrations.
Transport, assemble, and disassemble materials used in presentations. Visit trade shows, stores, community organizations, or other venues to Critical Thinking
demonstrate products or services or to answer questions from potential customers.
Train demonstrators to present a company's products or services. Stock shelves with products. Ability to work under pressure Asisstant Manager, Dunkin Donuts
Middletown
November 2004 to April 2009
Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.
Prepare or maintain inventory or production records. Order or receive supplies or equipment.
Clean service or seating areas.
Receive and process customer payments.
Clean or sanitize work areas, utensils, or equipment. Take customers' orders and write ordered
Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
Balance receipts and payments in cash registers.
Education
High School Diploma in Medical Assistance Receptionist School For Social Change - Bronx, NY
June 1999
Medical Assistance Receptionist
Capital Community College - Hartford, CT
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