Customer Service Center Supervisor

Royale Johnson

**** **** *** ********** **

916-***-**** ***************@*****.***

OBJECTIVE

Hello, my name is Royale C Johnson who just graduated high school in 2019. While being a passionate and friendly person who is always looking forward to tomorrow, I'm a self-starter, unlike a person who waits for something to happen. Being a perfectionist is a person who will do everything in my power to make it perfect. Ultimately I am not a quitter but rather a person who believes in constructive criticism.

SUMMARY OF QUALIFICATIONS

•Administering Injections

•Medical Terminology

•Vital Signs

•EKG/ECG

•Scheduling Patient Appointments

•ICD-10 Coding

•Bloodborne Pathogen Training

•Patient Charting

•Positioning & Draping

•Instrument Knowledge & Sterilization

•Medical front office and processes to include scheduling, medical record keeping filing, health insurance, billing and coding practices

•Urinalysis

•CPR, BLS and AED Certified

•Medical Terminology for structures and body functions, skin and the muscular skeletal systems

•Training in the Stages of Life to include Pediatrics, OB/GYN and Geriatrics.

•Understanding of Eyes, Ears, Nose, Throat and Nervous System

•Aseptic and sterile techniques

•Infection control techniques

•Understanding of Medical Assisting and Medical Law.

•Ability to use Computerized Medical Applications / Software.

RELEVANT EXPERIENCE

El Pollo Loco, 7820 Folsom Blvd, Sacramento, CA 95826 July 6, 2017 - April 22, 2019

Cashier

•Resolved complaints promptly and professionally.

•Followed procedures for safe food preparation, assembly, and presentation.

•Mastered point-of-service (POS) computer system for automated order taking.

•Communicated clearly and positively with coworkers and management.

•Maintained high standards of customer service during high-volume, fast-paced operations.

•Assisted supervisors to identify and resolve issues in the restaurant.

•Built and maintained internal and external customer satisfaction.

•Organized and cleaned restaurant during downtime; maintain a sanitized work environment at all times.

•Maintained working knowledge of the restaurant's policies and procedures.

•Handled currency and credit transactions quickly and accurately.

Internal Medicine Associates, 3260 Third Ave, San Diego, Ca 92103

March 4th, 2021- July 26th,2021

Fulfills patient care responsibilities as assigned that may include checking schedules and organizing patient flow

Fulfills clerical responsibilities as assigned that may include sending/receiving patient medical records

Fulfills environmental responsibilities as assigned that may include setting up instruments and equipment according to department protocols

Fulfills organizational responsibilities as assigned including promoting patient rights; responding appropriately to emergency codes

Concentra Urgent Care, 3930 Fourth Ave Suite 200, San Diego, Ca 92103

October 18th 2021-October 28th, 2021

Work one-on-one with patients as a healthcare provider

Monitor the flow of onboarding patients and delivering routine medical care

Handle blood draws, injections, EKGs, vitals, drug screens, rooming patients and much more

Greet our patients, obtain their medical histories and verify patient information

Prepares patients for physical examinations, including taking vital signs and performing all required testing

Provide assistance during examinations and treatment

Perform ancillary testing and tasks as directed by the Center Medical Director

Cross trained to perform Front Office duties including greeting patients, obtaining authorization,

check in/out, communication of wait times

Wellspace Health, 3441 Marysville Blvd, Sacramento, acá 95838

January 2022- July 2022

Worked with five different specialties including Chiropractic, Acupuncture, Musculoskeletal, Podiatry, and Endocrinology

Assists the providers and care teams in the management and coordination of Patient Care, with an emphasis on prevention and health maintenance.

Provides care that is mission oriented, meets the psychosocial, physical and general aspects of delivering patient centered care regardless of racial, ethnic and economic status

Performs different tasks that increase efficiency to help patients quickly while maintaining quality standards under the supervision of a Health Center Supervisor and Lead Clinician.

Maintains infection control and safety requirements, office policies, procedures and standards.

Follows organizational guidelines for quality and safety as well as adhering to all Patient Centered Health Homes (PCHH) processes and workflows.

EDUCATION AND TRAINING

Unitek College, 1111 Howe Ave #300, Sacramento, CA 95825 May 4, 2020 - January 2021

Medical Assisting

•The curriculum emphasizes both administrative and clinical skills and includes extensive instruction in medical terminology, medical office procedures, medical and clinical procedures, basic anatomy and physiology, and special duties common in the field.

Hiram Johnson, 6879 14th Ave, Sacramento, CA 9582 September 2015 - June 2019

Health Medical Science Academy

•I was in a STEM program called the Health and Medical Science Academy(HMS). I learned the basics of anatomy and physiology and health care essentials such as first aid, blood pressure, CPR, and different medical field pathways.

CERTIFICATIONS

CPR/AED, 1111 Howe Ave #300, Sacramento, CA 95825 June 18, 2020 - June 2022

•Learned to recognize an emergency, call 9-1-1, assess breathing, and restore the flow of oxygen to the brain with chest compressions and rescue breaths.

Aseptic hand washing, Unitek College May 2020 - January 2021

•Learned to disinfect my hands by removing transient organisms and reducing resident organisms.

Blood borne pathogens, Unitek College May 2020 - January 2021

•Learned how bloodborne pathogens are spread, and how to avoid exposure and what to do if exposed to infectious material.

VOLUNTEERING

San Juan Mercy Hospital, 6501 Coyle Ave, Carmichael, CA 95608 November 2018 - May 2019

•Assisted patients to make them as comfortable as possible. For example, getting extra pillows for patients or delivering meals.

Golden Pond Assisted living Community, 3415 Mayhew Rd, Sacramento, CA 95827 April 2018 - May 2018

•Design programs to encourage socialization, provide entertainment, relaxation, and fulfillment, and improve daily living skills.

Campus Commons Physical Therapy, 601 University Ave #185, Sacramento, CA 95825 January 2017 - March 2017

•Observed the daily tasks of physical therapists in an outpatient setting. Overseen a variety of diagnoses including orthopedic, neuromuscular, geriatric, post-surgery, and balance and fall prevention. In addition to developing professional interaction with patients and PTs, and assisting with aide duties such as laundry, cleaning, and stocking exam rooms.

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