Data Entry Call Center
Resume:
Polly Schmeling
Richfield, MN *5423
***************@*******.***
Career Summary
Management Professional with experience helping to accomplish business objectives by managing resources and staff. Adept at recruiting and guiding staff, developing strategic plans, measuring results, allocating resources, liaising with customers, and encouraging ethical business practices. Excellent leadership and managerial abilities, budgeting, business acumen, teamwork, and time management skills.
Skills
Management Customer Service Client Relationship Management Disputes Claims Resolution Call Center Training Mentoring Payroll Reporting Accounting General Ledger QuickBooks, Excel, Word, Power Point, Softphone, Skype, Teaching Special Needs Delegating and Multi-tasking. .
Experience
Aug. 2018 - PRESENT
PICS, St. Paul, MN 55108- PCA
● Assist child with Special needs with daily living and activities.
● Take child to medical appointments.
● Monitor child for safety issues and concerns..
Nov. 2007 - May 2019
Wells Fargo Business Payroll Services, Bloomington, MN - Team Lead/Work Director/General Ledger Specialist
● Team Lead-Developed and trained the Implementation Department on new processes and procedures, and trained New Client Coordinators on how their job was performed.
● Served as project leader on several projects including the creation the PSC Audit Report, Diagnostic Report for OptRight, Payroll Levels, Deduction Process Sequence, Account Information Management System and Documentation Review.
● Work Director assigning the work load to all team member in Implementation, communication with Sales partners when work dates need to be adjusted, and providing daily/weekly reports to upper management to determine our business needs and projected revenue.
2
● General Ledger Specialist, helping to develop training for BPS and the Sales departments to give them a better understanding of what services were offered to clients. March 2005 - Nov. 2007
Park Nicollet, St. Louis Park, MN - Insurance Claim Specialist
● Investigated why insurance claims were denied. Contacted patient to explain the reason for denials and how they could correct the issue so claims are paid.
● Call center environment assisting patients that called in to request additional information from the clinic to assist them in getting a claim paid or prior approval for a procedure. Education
2002- 2005
ST CLoud State University, St. Cloud, MN - Bachelors of Science, Elementary Education with Specialty In Mathematics
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Awards
FPC
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