Sales Associate Customer Service

PROFILE

Service oriented professional with exceptional management abilities specializing in quality assurance as well as cost control with strong training and creative background. Demonstrated ability to handle broad range of responsibilities, i.e. customer service, employee welfare and people management.

EDUCATION

University of Mexico City – Mexico City, Mexico City, MX

Bachelor of Science – Public Administration,

Emphasis in Marketing and Accounting

SUMMARY OF ACCOMPLISHMENTS

Solid training background with strong creativity component. Strong interpersonal and conflict resolution skills. Increased productivity with the development of new service techniques and training seminars. Strong quality assurance component as well as solid leadership and communication skills. Decreased liquor and food costs by training and developing employee’s inventory accuracy. Utilized creative ability to decorate and design innovate settings to accompany catering services such as wedding rehearsals, receptions, retirements, parties and holidays

EXPERIENCE

Babe’s Chicken Dinner House North Richland Hills, TX; 2018 – Present

Assistant General Manager

Responsible for ordering supplies, food and ingredients

In charge of food safety and management

Hire and train kitchen staff

Create schedules for kitchen staff

Maintain inventory levels and conduct weekly inventory counts

Cotton Patch Arlington, TX; 2015 - 2018

General Manager

Responsible for running full restaurant operations

Ensured consistent high quality food

Maintain professional restaurant image

Enforce sanitary practices for food handling

Adhere to company standards and service levels

Sysco Fort Worth, TX; 2014 - 2015

Outside Territory Sales Associate

Develop new business, penetrate existing accounts, and minimize lost business to achieve profitable sales growth and special objectives within assigned territory

Review and analyze daily and weekly reports such as special-order requests, customer bid files, and sales/gross profit margin data

Communicate and collect accounts receivable as necessary, working with the credit department and client; collect all balances due based on approved credit terms

Provide product information and practical training to customer personnel

Answer customers' questions about products, prices, availability, and product use

Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (for example, out of stock items, special order items, low inventory, etc.). Be informed of market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided

Perform administrative duties, such as preparing sales budgets and reports, maintaining sales records, processing credits, and pick-up requests, preparing sales quotes and menu suggestions, and filing reports

Taco Bell Grand Prairie, TX; 2012 - 2014

General Manager

Leader of the team who established the tone of the work environment, and level of customer hospitality

Responsible for the operation of the entire restaurant

Responsible for building a strong team that consistently provides customers great food and a friendly experience

Find, hire and develop employees, conducting new hire orientation and develop the training plan

Schedule and deploy the team correctly

Write and address performance reviews/issues and assist in customer issues

Manage the restaurant budget, financial plans and inventory control

Analyze P&L’s for irregularities

Cracker Barrel Arlington, TX; 2008 – 2012

General Manager

Lead, coach and mentor hourly team members

Problem solve in high volume operations while remaining focused on operational excellence

CERTIFICATIONS

Management Food Handlers certificate

Alcohol Serving Certificate

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