JENNIFER YAKUBU

PROFESSIONAL SUMMARY

Provides excellent organizational skills and talent for customer satisfaction. Self-motivated and true team player. Proficient with supervisory work ethics and expertise in working from scripted responses to resolve customer problems. Excellent conflict mediator and efficient multitasker.

SKILLS

●Excellent customer

service

●Efficient and Detail-

Oriented

●Understanding Customer

Needs

●Multitasking and Prioritization

●Data Entry and

Maintenance

●Building Customer Trust and Loyalty

●Verbal and Written

Communication

●Inventory Management

●Business Development

●Able to work independently with limited supervision

●Proficiency in internet

, word

processing, Microsoft office excel database.

WORK HISTORY DISPATCH AND PAYROLL ADMIN 10/2019 to 05/2022

TRANSGO TRANSPORT, FREDERICK MD 21703

●Logged and processed weekly payroll for employees before submitting to Paychex.

●Resolved payroll discrepancies and report resolutions to employees.

●Received calls and resolved on the road issues between drivers, brokers, and customers for excellent satisfaction

●Helped assigned drivers to their various routes for the day.

●Provided excellent customer service with a follow up call to ascertain how satisfied customers were after receiving their items.

●Held meetings to communicate changes in company policies along side other managers.

FORCOURT MARSHAL 02/2017 to 09/2019

GOIL (GHANA OIL COMPANY), ACCRA-GHANA

●Patrolled designated areas to identify security and safety issues.

●Maintained good human relation and engaged associates in exercising safety measures to prevent possible issues.

●Documented incidents and activities to close daily reports for review.

●Increased quarterly productivity by 20% supervising daily pump activities.

●Trained new hires to increase their professional growth and be efficient.

PROPERTY MANAGER 01/2016 to 02/2017

GIFSON COMPANY LIMITED, ACCRA- GHANA

●Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.

●Followed up on delinquent tenants and coordinated collection procedures.

●Completed final move-out walk-throughs with tenants to identify required repairs.

●Maintained original leases and renewal documents in digital and hardcopy format for property management office.

●Maintained sufficient number of units market-ready for lease.

EDUCATION GHANA INSTITUTE OF MANAGEMENT AND PUBLIC ADMIN, GHANA

Bachelor of Science, Project Management, 05/2016 GPA:3.2

CERTIFICATIONS: cybersecurity fundamentals, customer service recognition

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