Executive Assistant Operations Manager

Jasmine Freeman

************@*****.*** • 240-***-****

District Heights, MD 20747

Executive Assistant

Meticulous, task-driven Executive Assistant with 7 years of administrative experience in managing client-centric office operations. Equipped with exceptional ability to facilitate all aspects of internal and external communications, support the day-to-day administrative, financial, and operational functions by working collaboratively with C-level executives. Proven

talent for aligning business objectives with comprehensive administrative knowledge to achieve maximum operational impacts, conserve time and boost efficiency.

Areas of Expertise

Schedule Management

Slack

P&L Budget Portfolio Management

Event Planning

Google Suite

Salesforce

Efficient Calendar Management

Client & Employee Relations

Documentation & Reporting

Budget Management

Expense Reporting

Organizational Skills

Travel Arrangements

Microsoft Office

Social Media Management

Mac OS

Career Experience

Alliance Development & Construction, Inc. – San Bernardino, CA 2021 – Present

Senior Executive Assistant

Led the introduction of Calendly, which improved employee satisfaction with scheduling by 65% as measured by a poll and saved 20+ hours of manual effort each month.

Maintained sensitive and complex calendars, requiring coordination with 8 other senior leaders utilizing Google Suite.

Launched a monthly industry networking lunch with an average attendance of 23 professionals.

Maintained organization and ease of document access by taking memos, maintaining 20+ digital files, and organizing 500+ documents.

Introduced an Excel spreadsheet to track office supply levels, which automated the re-ordering alert process and saved 6 hours every week.

Arranged Domestic travel arrangements for 8 senior leaders.

Century 21 Real Estate – Washington, DC 2020 – 2021

Executive Assistant to CEO

Attained ROI's 6% above targets on average by supervising team consisting of 17 staff members.

Handled executive communication, including taking calls and responding to 150+ weekly emails.

Optimized employee performance by 31% within first three months by revamping onboarding process.

Coordinated 7 complex weekly meetings such as the quarterly board of trustees meetings, staff one on one's.

Followed up on 30+ weekly contacts made by the CEO and supported the cultivation of ongoing relationships.

Achieved productivity, appointment setting and revenue targets while responding efficiently to customer inquires (usually in the form of sales leads).

Kali Developmental Corp. – Tysons Corner, VA 2017 – 2020

Executive Assistant to CEO & COO

Managed scheduling, coordinating, with Property Management for CEO Real Estate Portfolio.

Implemented 5+ new processes and procedures that increased operational efficiency by 12%.

Served as travel assistant to CEO for over 5 major engagements.

Coordinated internal and external events, including company-wide conference, which drew over 400 attendees and increased revenue by 38%.

Maintained 100% confidentiality with sensitive information, financial data, and records.

Researched, prioritized, and followed up on 100% of incoming issues and concerns addressed to the CEO & C00 determined the appropriate course of action.

Keller Williams Realty – Washington, DC. 2015 – 2017

Provided general administrative support to 2 operations manager and 2 Brokers.

Facilitated administrative support by drafting correspondence, updating/maintaining spreadsheets, and creating, modifying, maintaining documents.

Tracked and submitted 100% of expense reports to internal tool for 4 senior leaders and created a spreadsheet to streamline the process.

Coordinated meetings, which included 3 cross-functional teams.

Organized, updated, and digitized 500+ documents

Education

Bachelor’s Degree in Music Production

Full Sail University - Winter Park, FL

Certifications

Project Management Professional (PMP)

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