PROFESSIONAL

‘SUMMARY

SKILLS

WORK HISTORY

EDUCATION

Shanda Wedderburn

@ Montego Bay Jamaica +1-876-***-**** adsw5t@r.postjobfree.com

Dynamic customer service professional with over seven years experience

both in a call center and faceto face settings. Friendly, upbeat and strong

communication skills.

Excel at listening to customer needs, articulating product benefits and

creating solution that provide valueto customer.

Dependable, reliable and ableto perform duties with minimal supervision.

+ Data Collections + Customer Needs Assessments

+ Telephone Etiquette + Travel Arrangements

+ Inbound calls + Financial Transactions

+ Active Listening + Microsoft Word

+ Microsoft Excel + Phone Systems

FIELD INTERVIEWER 04/2011 to CURRENT

Statistical Institute Of Jamaica] Kingston, Jamaica

Conduct door to door interviews and accurately code response for data

collection

CUSTOMER SERVICE REPRESENTATIVE 05/2021 to 07/2022

‘Advance Call Center Technologies Montego Bay, Jamaica

Investigate and resolved tickets for customer promotion

CUSTOMER SERVICE REPRESENTATIVE 08/2015 to 02/2021

Alorica Kingston, Jamaica

Handling 40+ calls daily providing quality service, troubleshooting,

scheduling service calls, respond to billing inquiries, maintaining account,

deta entry, sales, booking reservation, submitting refund, customer retention

and canceling account

Diploma General Studies 09/2000

Brown's Town High School, Brown's Town, St. Ann, Jamaica

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