Customer Service Call Center
Resume:
Danisia Medlock
Dispatcher
Dallas, TX ***** *******.*******@*****.*** -
To obtain a responsible position with a respectable organization that will allow me to effectively utilize my customer service skills and abilities in order to provide exceptional customer service with a company that offers opportunity first. Verified Customer Service- 2013 to July 2017
17250 N. Dallas Pkwy Dallas, Tx 75248
Intake multiple calls for customer complaints for Greyhound. Issue vouchers and reimbursement of Trip's taken by customer's. Dallas Yellow Cab 2012- 2013
Dispatched multiple cabs to residential and commercial properties.. Used Maps Co to locate various routes WORK EXPERIENCE
Dispatcher FWS CORP - Dallas, TX - June 2009 to February 2012
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
Dispatcher/Customer Service Southwest Dispatch - Richardson, TX - August 2008 to January 2009
Worked in a 24/7 call center UL operated monitoring residential and commercial accounts
Alarm monitoring rep PROTECTION ONE ALARM MONITORING INC - Irving, TX - December 2002 to January 2007
Performed Duties as a monitoring rep that answered inbound calls, worked accurate alarms, processed Service jobs for tech's and was in training for rep 3 position acting as supervisor when needed. Order Puller PROTECTION ONE ALARM MONITORING INC - Irving, TX - December 2002 to December 2002
Filling orders for customers that order out of the catalog in the warehouse TELEMARKETER TSR CONSECO TELESERVICES - Irving, TX - October 2000 to February 2001
Calling customers outbound for life and final expense insurance Cashier/Server BOSTON MARKET - Dallas, TX - April 1999 to June 2000
Customer Service and Line Server
Photographer and perfected sales SEARS PORTRAIT STUDIOS - Dallas, TX - November 1998 to September 1999
EDUCATION
Diploma in Culinary Arts
Skyline High School - Dallas, TX
References
Dischambra Jackson
Onesha Glover
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