Customer Service Practical Nurse
Resume:
BH
BOBBI HARRIS
**********@*****.*** 814-***-**** Somerset, PA 15501
Talented Licensed Practical Nurse bringing 18+ years of experience in healthcare. Proficient in performing non-surgical procedures like breathing treatments. Familiar with documentation, recordkeeping and compliance requirements. Dedicated and compassionate Licensed Practical Nurse with extensive experience in sample collection, blood draw, IV insertion and infection control. Maintains composure and makes accurate decisions in fast-paced, unpredictable and stressful environments. History of interfacing seamlessly with doctors, specialized support services, patients and visiting families. Experienced LPN well-versed in performing triage, collecting intake information and caring for wounds. Good communicator with organized nature and strong prioritization and multitasking skills. Sound judgment, caring nature and superior work ethic. Dedicated LPN committed to optimal patient care and assisting medical staff with critical support. Expert in collecting specimens, cleaning rooms and managing dietary needs. Service-focused professional possessing exceptional organizational abilities. Skilled LPN with solid background working in Home Health and Nursing Facilities environments supervising RNs to deliver exceptional patient care and nursing support. Highly observant, detail- oriented and dedicated to high-quality, cost-effective healthcare. Certified in areas including Hospice, Special Needs Pediatrics, ELNC Certified (End of Life Care.) Patient-oriented nursing professional with 18 years of hands-on experience in delivering quality direct and indirect patient care to individuals in Home Health and Nursing Facility settings. Fosters relationships with patients, caregivers and coworkers to drive patient care goals and advance nursing philosophies. Cares for wide scope of patients with exceptional clinical, interpersonal and time management abilities. Licensed in Virginia and Pennsylvania. Diligent about helping people of all backgrounds with diverse healthcare needs. Top skills in communication, medication administration and wound care. Self-motivated, decisive healthcare professional with proven bedside manner, clinical skills and diagnostic support experience. Manage and document current conditions to effectively support patients and work within multidisciplinary healthcare team to enhance outcomes. Specialize in Hospice and Home Health patient care. Hardworking and reliable LPN with strong ability in wide scope of practice. Highly organized, proactive and punctual with team-oriented mentality. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Customer Service
POS Systems
Cash Handling
Payment Processing
Product Scanning
Reliable and Responsible
Policies and Procedures
Customer Relations
Cleaning and Sanitizing
Problem-Solving
Honest and Ethical
Pricing and Markdowns
Price Identification
Feedback Acceptance
Complaint Resolution
Inventory Stocking
Customer Transactions
Cash Register Operations
Healthcare Platforms
Intravenous Medications
Information Compiling and Auditing
Performance Monitoring
Call Answering and Assistance
Specimen Collection
Patient Observation
Care Planning and Modifications
Nursing Staff Supervision
Needs Assessment
Examination and Test Preparation
Equipment Inspection
Wound Dressing
Vital Signs Recording
Activities of Daily Living ADLs
Equipment Assembly
Conflict Resolution
Medication Administration
Summary
Skills
Cooperative Attitude
Credits and Refunds
Honest and Dependable
Detail-Oriented
Cash Management
Scanner Operations
Loss Prevention
Cash Drawer Balancing
Product Recommendations
Security Monitoring
Cash Register Operation
ID Verification
Credit and Cash Transactions
Cash Counting Machine Operations
Issue Resolution
Customer Assistance
Merchandise Restocking
Multi-Tasking and Prioritization
Patient Triaging
Samples Collection
Patient Charting
Staff Supervision
Conditions Reporting
Interdisciplinary Team Collaboration
Procedure Explanation
Patient Positioning and Transporting
Work Planning and Coordination
Staff Direction and Task Delegation
Psychotropic Medication Knowledge
Documenting Incidents
Empathetic and Compassionate
Rehabilitation Techniques
Licensed Practical Nurse
Counting Narcotics
Caring for Wounds
Educating Families
Regulatory Requirements
Tracking Symptoms
PA Licensed Practical Nurse
Lowes Home Improvment Somerset, PA
Cashier
08/2022 - Current
Collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers. Processed sales transactions to prevent long customer wait times. Accepted cash and credit card payments, issued receipts and provided change.
Helped with purchases and signed customers up for rewards program. Answered product questions with up-to-date knowledge of sales and store promotions.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Operated cash register or POS system to receive payment by cash, check and credit card.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Discounted purchases by scanning and redeeming coupons. Used suggestive selling techniques to promote add-on sales. Reported pricing discrepancies to supervisor.
Answered customer questions and provided store information. Processed refunds for worn, damaged and broken merchandise. Cambria Care Center Ebensburg, PA
Licensed Practical Nurse
02/2021 - 01/2022
Collected and documented vital signs to track current patient conditions. Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers. Documented patient intake and dietary requirements and aided with Experience
feeding and monitoring.
Answered patient and family questions to educate on optimal treatment procedures.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns. Promoted patient satisfaction by assisting with bathing, dressing and exercising.
Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes. Assisted physicians with examinations and patient scans during diagnostic processes.
Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals. Coordinated with doctors and registered nurses to develop care plans for patients.
Sterilized medical equipment and supplies with germicides, sterilizers and autoclaves.
Interviewed patients to obtain medical history.
Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
Used sterile techniques to prepare patients for procedures. Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
Cared for patients' acute and chronic wounds by changing dressings and applying medicated compounds.
Observed strict confidentiality and safeguarded all patient-related information.
Worked with registered nurses to deliver comprehensive, high-quality care to Pediatric and Geriatric patients.
Observed, charted and reported developments in patient health condition in 130-bed hospital.
Assisted with patients' nutritional needs by setting up self-feeding assistance or directly feeding individuals with severely limited mobility. Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
Inserted, cared for and removed patients' catheters and monitored fluid output.
Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies. Monitored infection control procedures to verify facility-wide health and safety.
Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
Managed patients' hygiene with comprehensive care for toileting, bathing and grooming needs.
Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives. Kept EHR updated with patients' vital statistics, tracking metrics and observations about behaviors or responses.
Collected biological samples for routine laboratory testing to assist diagnostic processes.
Managed intravenous medication to stabilize patient heart and blood pressure.
Triaged patients by phone and provided general assistance for basic and advanced needs.
Sterilized equipment and supplies using germicides and autoclaves to protect patients and staff from infection.
Avaya State College, PA
Licensed Practical Nurse
08/2017 - 01/2021
Collected and documented vital signs to track current patient conditions. Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers. Documented patient intake and dietary requirements and aided with feeding and monitoring.
Answered patient and family questions to educate on optimal treatment procedures.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns. Promoted patient satisfaction by assisting with bathing, dressing and exercising.
Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes. Assisted physicians with examinations and patient scans during diagnostic processes.
Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals. Coordinated with doctors and registered nurses to develop care plans for patients.
Sterilized medical equipment and supplies with germicides, sterilizers and autoclaves.
Interviewed patients to obtain medical history.
Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
Used sterile techniques to prepare patients for procedures. Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
Cared for patients' acute and chronic wounds by changing dressings and applying medicated compounds.
Observed strict confidentiality and safeguarded all patient-related information.
Worked with registered nurses to deliver comprehensive, high-quality care to Pediatric patients.
Worked with registered nurses to deliver comprehensive, high-quality care to 1 patient.
Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
Inserted, cared for and removed patients' catheters and monitored fluid output.
Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies. Monitored infection control procedures to verify facility-wide health and safety.
Assisted with patients' nutritional needs by setting up self-feeding assistance or directly feeding individuals with severely limited mobility. Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
Managed patients' hygiene with comprehensive care for toileting, bathing and grooming needs.
Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives. Kept EHR updated with patients' vital statistics, tracking metrics and observations about behaviors or responses.
Collected biological samples for routine laboratory testing to assist diagnostic processes.
Managed intravenous medication to stabilize patient heart and blood pressure.
Triaged patients by phone and provided general assistance for basic and advanced needs.
Sterilized equipment and supplies using germicides and autoclaves to protect patients and staff from infection.
Bayada Home Health Blairsville, PA
Licensed Practical Nurse
12/2014 - 07/2017
Collected and documented vital signs to track current patient conditions. Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers. Documented patient intake and dietary requirements and aided with feeding and monitoring.
Answered patient and family questions to educate on optimal treatment procedures.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns. Promoted patient satisfaction by assisting with bathing, dressing and exercising.
Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes. Assisted physicians with examinations and patient scans during diagnostic processes.
Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals. Coordinated with doctors and registered nurses to develop care plans for patients.
Sterilized medical equipment and supplies with germicides, sterilizers and autoclaves.
Interviewed patients to obtain medical history.
Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
Used sterile techniques to prepare patients for procedures. Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
Cared for patients' acute and chronic wounds by changing dressings and applying medicated compounds.
Observed strict confidentiality and safeguarded all patient-related information.
Worked with registered nurses to deliver comprehensive, high-quality care to 1 patient.
Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
Inserted, cared for and removed patients' catheters and monitored fluid output.
Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies. Monitored infection control procedures to verify facility-wide health and safety.
Assisted with patients' nutritional needs by setting up self-feeding assistance or directly feeding individuals with severely limited mobility. Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
Managed patients' hygiene with comprehensive care for toileting, bathing and grooming needs.
Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives. Kept EHR updated with patients' vital statistics, tracking metrics and observations about behaviors or responses.
Collected biological samples for routine laboratory testing to assist diagnostic processes.
Managed intravenous medication to stabilize patient heart and blood pressure.
Triaged patients by phone and provided general assistance for basic and advanced needs.
Sterilized equipment and supplies using germicides and autoclaves to protect patients and staff from infection.
ManorCare Health Services Richmond,
VA
Licensed Practical Nurse
Collected and documented vital signs to track current patient conditions. Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
08/2004 - 10/2006 Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers. Documented patient intake and dietary requirements and aided with feeding and monitoring.
Answered patient and family questions to educate on optimal treatment procedures.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns. Promoted patient satisfaction by assisting with bathing, dressing and exercising.
Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes. Assisted physicians with examinations and patient scans during diagnostic processes.
Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals. Coordinated with doctors and registered nurses to develop care plans for patients.
Sterilized medical equipment and supplies with germicides, sterilizers and autoclaves.
Interviewed patients to obtain medical history.
Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
Used sterile techniques to prepare patients for procedures. Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
Cared for patients' acute and chronic wounds by changing dressings and applying medicated compounds.
Observed strict confidentiality and safeguarded all patient-related information.
Worked with registered nurses to deliver comprehensive, high-quality care to 80 patients.
Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
Inserted, cared for and removed patients' catheters and monitored fluid output.
Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies. Monitored infection control procedures to verify facility-wide health and safety.
Assisted with patients' nutritional needs by setting up self-feeding assistance or directly feeding individuals with severely limited mobility. Observed, charted and reported developments in patient health condition in 80-bed hospital.
Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
Managed patients' hygiene with comprehensive care for toileting, bathing and grooming needs.
Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives. Kept EHR updated with patients' vital statistics, tracking metrics and observations about behaviors or responses.
Collected biological samples for routine laboratory testing to assist diagnostic processes.
Managed intravenous medication to stabilize patient heart and blood pressure.
Triaged patients by phone and provided general assistance for basic and advanced needs.
Sterilized equipment and supplies using germicides and autoclaves to protect patients and staff from infection.
Bowling Green Health Center Bowling
Green, VA
Licensed Practical Nurse
11/2003 - 08/2004
Collected and documented vital signs to track current patient conditions. Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers. Documented patient intake and dietary requirements and aided with feeding and monitoring.
Answered patient and family questions to educate on optimal treatment procedures.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns. Promoted patient satisfaction by assisting with bathing, dressing and exercising.
Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes. Assisted physicians with examinations and patient scans during diagnostic processes.
Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals. Coordinated with doctors and registered nurses to develop care plans for patients.
Sterilized medical equipment and supplies with germicides, sterilizers and autoclaves.
Interviewed patients to obtain medical history.
Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
Used sterile techniques to prepare patients for procedures. Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
Cared for patients' acute and chronic wounds by changing dressings and applying medicated compounds.
Observed strict confidentiality and safeguarded all patient-related information.
Worked with registered nurses to deliver comprehensive, high-quality care to 120 patients.
Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
Inserted, cared for and removed patients' catheters and monitored fluid output.
Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies. Monitored infection control procedures to verify facility-wide health and safety.
Assisted with patients' nutritional needs by setting up self-feeding assistance or directly feeding individuals with severely limited mobility. Observed, charted and reported developments in patient health condition in 120-bed hospital.
Managed patients' hygiene with comprehensive care for toileting, bathing and grooming needs.
Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives. Kept EHR updated with patients' vital statistics, tracking metrics and observations about behaviors or responses.
Collected biological samples for routine laboratory testing to assist diagnostic processes.
Managed intravenous medication to stabilize patient heart and blood pressure.
Triaged patients by phone and provided general assistance for basic and advanced needs.
Sterilized equipment and supplies using germicides and autoclaves to protect patients and staff from infection.
Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
Blue Cross Blue Shield of Virginia
Richmond, VA
Customer Service Representative
12/2001 - 11/2003
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Educated customers on special pricing opportunities and company offerings.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Fielded customer complaints and queries, fast-tracking for problem resolution.
Upheld quality control policies and procedures to increase customer satisfaction.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Consulted with customers to resolve service and billing issues. Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Used proven techniques to de-escalate angry customers during telephone interactions.
Made outbound calls to obtain account information. Developed strong customer relationships to encourage repeat business. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Explained benefits, features and recommendations to maximize client retention.
Answered inbound calls, chats and emails to facilitate customer service. Improved customer service wait times to mitigate complaints. Organized client contracts, records and reports to strengthen traceability. Exceeded company productivity standards on consistent basis. RSHT Richmond, VA
Associate Degree in Nursing in Nursing
12/2003
United High School Armagh, PA
High School Diploma
06/1988
Education and Training
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