Assistant Store Customer Service
Resume:
KELLEY RYAN
Holland MI, MI *****
*************@*****.***
SUMMARY
Customer-oriented General Manager with 21 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
SKILLS
POS systems operations
Stock management
Customer relations
Issue resolution
Merchandising
Records maintenance
Workforce Management
Customer Service
Recruiting and hiring
Performance improvements
Supervision and training
Customer retention
Employee development
Schedule management
Profit and loss accountability
Sound judgment
Policy/program development
EXPERIENCE
MEIJER
Holland MI, MI
Assistant Store Manager 11/2014 to Current
Stocked and rotated products, supplies and paper goods to optimize freshness.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Demonstrated leadership by making improvements to work processes and helping to train others.
Contributed to organizational initiative to achieve weekly sales, budget and other targeted goals.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Coached and developed store associates through formal and informal interactions.
SAMS CLUB
Muskegon, MI
Assistant Store Manager 08/2001 to 11/2014
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Worked with department heads to identify opportunities, develop timely solutions and create action plans.
Oversaw aspects of maintenance, inventory and daily activity management.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Conducted analysis to address productivity and improve employee morale.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
Minimized waste by employing specific expense-tracking and cost-control strategies.
Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
Coached and developed store associates through formal and informal interactions.
Promoted and supported strong relationships with local community organizations in surrounding area.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
EDUCATION AND TRAINING
HIGH SCHOOL DIPLOMA 05/1995
Muskegon High School, Muskegon, MI
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