Customer Support Service
Resume:
PROFILE
With **+ years of professional experience in the automotive aftermarket and construction industries, I strive to deliver the highest quality results and customer service and support. As an open-minded leader, I take pride in creating and maximizing employee’s abilities as well as handling business operations per company’s mission and goals.
ADDRESS
Hopkinton, MA 01748
PHONE:
EMAIL:
*********@*******.***
EDUCATION
Framingham State College
Associates Degree in Business Management
Newton North Technical Vocational High School
WILLIAM R. CALVARIO
PROFESSIONAL EXPERIENCE
Alternative Concepts 1997 – Present
General Mgr./ Owner
Created a distribution business in autobody supplies and equipment with $3 million in sales
Increased sales pipeline 10-30% year over year
Managed all business operations consisting of accounting, finance, customer relations, inventory control, invoicing, business expansion, associate staffing, marketing, and sales, etc.
Directed 8 associates by delegating sales, deliveries and customer support
Trained associates and customers in product and procedures
Consulted customers on best practices, business enhancements and ‘how to make more money’
Confidence in building a stellar team ‘happy employees are more productive employees’
Warfield Services General Contractors at BJ’s Wholesale Clubs 1996 – 1997
Job Supervisor and Project Manager (Contractor)
Hired and supervised on-site personnel and subcontractors for all aspects of building new store construction
Performed quality control and absorbed pressure of construction completion, loss of $1 million in sales per day uncompleted
Consulting Services, Inc. 1994 - 1996
Sr. Business Consultant & Marketing Manager (Contractor)
Coached supply chain, shop work flow, shop/office procedures, proactive problem solving solutions with a strategic approach
Maintained, created, and developed client relationships
AkzoNobel 1986 – 1994
Wholesale Account Manager
Managed New England territory of accounts
Built sales from zero to 1.5 million within the first four years
Increased pipeline by 15% year over year
Performed product demo’s and site visits with net new/existing customers around the country
Supervised and trained employees on company procedures, sales technique, product training’s and customer response
Responsible for assignments around the nation as well as existing territories handling technical issues, training existing accounts with product and managing tradeshow booths
Account Manager 1984 - 1986
Built sales from zero to $500k within the first two years
Developed net new customer base through prospecting and cold calling
Exceeded quotas consistently year over year by 5-25%
Responsible for direct sales territory and building a wholesale market
SKILLS
Effective Communication
Strategic listening and interpretation
Self motivated & resourceful
Technical and customer support
Project management
Business management
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