Support Specialist Associate

Empress Brown

**********@*****.*** +1-718-***-**** LinkedIn

Current role Technical Onboarding Associate at

McGraw-hill

Technologies Excel, Salesforce, Slack, Zendesk

At work I'm best at... Working as a team player and communicating with all parties involved to have a

suf cient work ow. I also know when it is best to take lead and teach other coworkers.

• Assists guests with connecting devices to the network.

• Securely whitelists devices with applications such as Meraki and Cloudtrax

• Communicates between escalation engineers, hotel staff and guests

• Documents technical issues for research and relay information to other teams/departments

• RUn syncs for districts

• Launch districts for new school year /period.

• Contact district IT for new orders

• Update excel sheet with all district information

• Update student and teachers account

• Update schools in district

Work experience

Technical Onboarding Associate, McGraw-hill May 2022 - Present (4m) Excel Salesforce Slack

• Fix errors from over night batch report.

Wi- Support Specialist, Comcast Oct 2021 - May 2022 (7m) Zendesk

• Investigates and troubleshoots technical issues for major corporations throughout the United States

• Used Java, HTML, MySQL, C#, Python, JavaScript, PHP, AJAX, XML, and DOM

• Develop & maintain websites

• Assembled gaming PC’s

• Interned at local gaming company

Education

The College of Saint Rose Aug 2017 - Dec 2021 (4y 4m) Undergraduates Degree (2.8) Computer Science

• Create code appropriate to the assignments given in class and for homework I want to work for a company that...

I can continue to learn and grow with. A company that is exible with my schedule. And a place where I can succeed and achieve my personal goals.

At work I'm best at...

Working as a team player and communicating with all parties involved to have a suf cient work ow. I also know when it is best to take lead and teach other coworkers. Interests

Chess, Esports, Swimming, Anime, Comic books, superhero movies,Traveling, Food, Exercising

More about me

Contact this candidate