Service Representative Customer
Resume:
ARLINGTON, TX *****
***************@*****.***
Na’Kayla McCray
Obtaining a position where my skills can be fully
utilized to improve customer satisfaction, enhance a company’s brand, and reputation while furthering my professional knowledge and growth.
2011-Present
Process of Fulfillment, Insurance Representative
Santander Consumer/Chrysler Capital
Taking Inbound Calls on a dialer, Working Retail
and Lease claims for Santander and Chrysler
Capital that was deemed a total loss, contacting
the insurance companies via phone, fax, or email
for documents and/or claim status, contacting
gap companies via email, fax, or phone for
status/updates on opened claims, opening claims
on the customer’s behalf, educating customers
on the total loss/gap payment process, educating
customers on their financial obligations on their
accounts, closing total loss claims in a timely
manner. Processing Total Loss, Repair, or Gap
documents received via email. Orchestrating the
Lease spreadsheet using Excel for accounting to
ground Leased Total Loss vehicles, running the
payoffs for leased vehicles, and noting the
account with the correct payoff at the date of loss, Sending the Letter of Guarantee and Title
information to insurance companies. Light mailing
to customer, Insurance companies, Gap
Companies, and body shops.
2013 - 2017
Customer Service Representative
Chrysler Capital
Taking inbound calls on a
dialer for retail, lease, and commercial
accounts, collecting on accounts 1-39 days
past due, offering assistance for qualifying
accounts, assisting customers with insurance claims, gap claims, title requests, payment
history, contract requests, any accounting
requests such as missing payments,
misapplied payments, and unauthorized
payments, assisting the customers with
enrolling in auto pay and explaining the
advantages auto pay provides, educating the
August 2003 – November 2006
South Grand Prairie High School
Grand Prairie, TX
Early Graduate
March 2020
Certified Public Notary
Creativity
Leadership
Organization
Problem solving
Teamwork
Able to multitask at a fast pace
Able to adapt to changes
Quick Learner
Able to type 45-55 WPM
Microsoft Word, Excel,
PowerPoint, Office, Outlook
Google Chrome, Microsoft Edge,
Internet Explorer, Safari
Windows
Experience with Vendor Systems
such as Western Union Speed
Pay, VinTek, FDI, SHAW, FileNet,
SharePoint
Trained in banking policies and
procedures such as TCPA,
FDCPA, AML, ADA
customers on simple interest loans and
leasing contracts, welcoming the customers to
the company, light mailing, emailing, and
faxing to customers and gap companies.
Offering minimum technical support.
Resolving customers issues and concerns in a timely manner.
2012 - 2013
Customer Service Representative
Santander Consumer USA
Taking inbound calls on a dialer, collecting on accounts 1-39 days past due, assisting customers with insurance claims, gap claims, title requests, payment history, contract requests, any accounting request such as
missing payments, misapplied payments, and
unauthorized payments, Educating the customer on
credit reporting and simple interest loans. Processing payments and assisting customers on setting up auto pay for their accounts, offering assistance for qualifying accounts. Offering minimum technical support.
Resolving customers issues and concerns in a timely manner.
2011 - 2012
Front End Account Manager
Santander Consumer USA
Taking inbound calls on a dialer, collecting on accounts 1-39 days past due, assisting customers with insurance claims, gap claims, title requests, payment history, contract requests, any accounting request such as
missing payments, misapplied payments, and
unauthorized payments, Educating the customer on
credit reporting and simple interest loans. Processing payments and assisting customers on setting up auto pay for their accounts, offering assistance for qualifying accounts. Offering minimum technical support.
Resolving customers issues and concerns in a timely manner.
Contact this candidate