Sales Manager District
Resume:
Cheryl Komano
************@*****.***
Summary Statement
I have more than 25 years of experience in life/health insurance and benefits administration. I have an expert knowledge base in insurance literacy, executing enrollment initiatives, and achieving service goals using data reports, compliance oversight, team management, and community relations.
Authorized to work in the US for any employer
Work Experience
Unemployment Benefits Adjudicator
State of Wisconsin - Dept. of Workforce Development - Milwaukee, WI
May 2020 to May 2021
By phone, investigate/interview applicants for Unemployment Insurance (UI) benefits, their employers, and other relevant parties to determine eligibility for unemployment benefits. Identify, obtain, and document relevant case facts; apply UI law/policy/rules to prepare and issue formal written decisions that may allow, suspend, or deny benefits. Use complex software systems to track/document individual records, assess individuals' continuing eligibility for benefits, and provide general information about Wisconsin and Federal UI law.
Benefit Communication Specialist, Senior Level
Benefit Communication Insourcing - Milwaukee, WI
August 2017 to August 2019
Designed and executed benefit communication strategies for a large employer with 40,000+, employees, statewide travel, collaborated with senior leadership to communicate wellness initiatives, and onboarding resolved escalated service and claims issues with third-party payers, and executed enrollment initiatives for group benefits and executive disability plans. Section 125 plans, HSA, FSA, retirement. Achievement - Outstanding Service Award for 2018.
IRIS Consultant
ADVOCATES4U - Mequon, WI
July 2017 to August 2017
Long Term Care Functional Screener (LTCFS), responsible for conducting in-home visits; onboarding, and service appointments, collaborated with participants to establish and implement a self-directed personal care plan within an established budget.
Cheryl Komano
************@*****.***
Independent Agent (Medicare, Disability, Life & Health)
Independent - Milwaukee, WI
May 2004 to August 2017
Presented Medicare 101 information sessions at community centers and senior living facilities. one-on-one evaluation of current coverages, worked with Medicare/Medicaid dual-eligible (QMB, SLMB, QDWI), enrollments in drug plans (Part D), Low-income subsidy Extra Help program, Medicare supplements/ advantage plans, long term care private policies, Wisconsin Senior Care Drug Assistance Program. B2B insurance sales (dental, vision, disability, section 125, contract negotiation
Community Outreach Enrollment Coordinator
Milwaukee Health Services, Inc - Milwaukee, WI
January 2017 to July 2017
Worked closely with Chief Operating Officer to create communication platforms for health insurance literacy for ACA, Affordable Care Act. Executed enrollment/retention strategies, identified health and community venues for program marketing and development, and worked as a liaison (utilizing the cares system) helping Medicaid and BadgerCare members reinstate coverage. Created referral procedures for private insurance prospects and collaborated with Wisconsin Foodshare enrollers. Used excel to report work activities. Achievement - completed Medicare fraud, waste, and abuse training. Organization's designee for community brainstorming meetings on barriers/solutions to healthcare access.
District Manager
Kemper - Milwaukee, WI
October 2009 to August 2015
Managed day-to-day operations of a health/life insurance satellite office. Supervised two staff managers and 13 producers and support staff. Responsible for monitoring 3M in annual premium. Human resources, monitored performance, established sales goals, community relations, compliance oversight, account management, enrollment initiatives, claims resolution, and healthcare provider relations. Achievement - 2013 sales manager of the year, 2014 district office of the year, 2015 February President's month district leader.
Cheryl Komano
************@*****.***
Education
Master’s Public Policy Administration
Walden University, December 2021 to Present
Office of Commissioner for Insurance, Wisconsin Health, Life, Accident License, Certification Long Term Care May 1, 2004, to Current
Bachelors of Arts Degree, concentration on business management
Alverno College - Milwaukee, WI, September 1991 to May 1995
Technical Diploma in Adult Training and Development
Alverno College - Milwaukee, WI, September 1991 to May 1995
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