Network Engineer Technical Support

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

DERON MASON

**** ****** ***** **, *******, NC 27603 H: 919-***-**** ********@***.*** Reliable, professional computer network engineer with more than 20 years experience in the IT field supporting many different types of complex network problems. Seeking similar position as previous employments.

Able to diagnose and resolve complex

network related problems, including

network outages, circuit problems, poor

network performance, data routing

issues, voice outages, poor voice

quality, both analog and Voice Over IP

(VOIP) any many others.

Proficient with the following network

devices:

Cisco routers and switches

Cisco Unified Wireless LAN Infrastructure

Juniper routes and switches

Edgewater Networks (now Ribbon

Networks) 4608 and 4808 routers/VOIP

gateways

Proficient with the following routing

protocols:

BGP

OSPF

EIGRP

RIP

Proficient in taking packet captures in

many different platforms and analyzing

with Wireshark

Working knowledge of the following;

VMWare Hypervisor - creating Virtual

machines

Unix and Linux (most variants, i.e., Suse,

Ubuntu, and others)

F5 Load Balancer

Able to lead SWAT calls comfortably

while troubleshooting problems with with

high management visibility and high

pressure from customers to resolve the

issues.

03/2001 to 03/2019 Professional-Advanced Technical Support AT&T Inc. (HR# 800-***-****) Durham, NC

Member of the Global Tier 3 network supporting both small U.S businesses and large businesses worldwide.

In the tiered support system, was responsible to troubleshoot complex network problems that lower tier support could not solve. Worked on a variety of platforms, including Cisco Systems, Juniper, F5, Edgewater, and many others. 1998 Bachelor of Science: Geology

St. Lawrence University Canton, NY

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