Assistant Manager Customer Service
Resume:
Los Angeles, CA
www.linkedin.com/in/richard-rios-238a2818b
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RICHARD RIOS
PROFILE Experienced Real Estate Appraiser with a demonstrated history of working in the Real Estate and Financial Services industries. Skilled in Microsoft Excel, Customer Service, Microsoft Word, Team Building, Training, and Public Speaking.
EXPERIENCE STAFF APPRAISER SUPERVISOR - CLASS EVALUATION 2022 - Present
Responsible for training newly hired Appraiser Trainees on completing market value residential property appraisal orders including traditional, hybrid and desktops assignments according to Uniform Standards of Professional Appraisal Practice
(USPAP) guidelines, federal and state appraisal laws, as well as client specific directives ensuring that quality and quantity guidelines are met and that the conclusions reached in the report are credible and supported. Responsible for training Appraiser Trainees on procedures for data management including collection, verification, and analysis of sales, pending sales and listings, as well as maintaining other information required for the valuation process.
STAFF APPRAISER - METRO-WEST APPRAISAL CO.
2011 - 2022
Completed residential property appraisal orders including traditional, hybrid and desktops assignments according to Uniform Standards of Professional Appraisal Practice
(USPAP) guidelines, federal and state appraisal laws, as well as client specific directives ensuring that quality and quantity guidelines are met and that the conclusions reached in the report are credible and supported.
INDEPENDENT CERTIFIED APPRAISER - RIOS APPRAISALS INC. 2005- PRESENT
FHA Approved. Managed day to day operation for an independent appraisal office. Delivered white glove service for clients. Steady communication with clients to advise on any potential delays outside of my control. Developed and marketed new business from local and national lenders, working with over twenty clients. Completed 40 to 80 orders monthly with on time deliveries. Trained five trainee appraisers and developed training program individually suited for each. Proficient with ACI, Total, Excel, Work and Outlook Coverage area throughout Southern California, including Orange, Los Angeles, Riverside, San Bernardino and San Diego Counties.
WELLS FARGO FINANCIAL - BRANCH MANAGER
2003 – 2005
Developed sales staff and sales strategies in conjunction with regional managers. Directed store with over five million in receivables and controlled bad-debt losses between 3%-4% annually.
Experienced with customer retention and new business development. Developed top performing sales staff and produced the district’s top sales performer six times over a twelve month period. Experienced underwriting real estate and consumer loan product WELLS FARGO FINANCIAL - CREDIT / ASSISTANT MANAGER 2001 - 2003
Experienced with both face to face and telephone sales Developed sales strategies for sales
Top District salespeople multiple times
EDUCATION BACHELOR OF SCIENCE IN BUSINESS ADMINSTRATION – INFORMATION SYSTEMS CALIFORNIA STATE UNIVERSITY – FRESNO
Ongoing – Continuing education for real estate appraisers (nearly two hundred hours completed)
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