FRANK

FEINSTEIN

*** ***** **** ******, ***** Pleasant, TN 38474

615-***-****,

adsvzb@r.postjobfree.com

PROFESSIONAL SUMMARY

I have 16 years of Call Center and Customer service experience. I am a Supportive team player and meet and exceed my goals that are set for me. I excel in a fast paced environment where professionalism is required. I enjoy working and helping people and striving for a pleasant experience.

SKILLS

It Proficiency, Microsoft Outlook, Word, and Excel

CRM/Sales force

Auto Dialer

Experience working in a metric driven work environment

Type and talk at the same time and navigate thru many screens

Conversations

EXPERIENCE

Clinical Scheduling Associate

UHC/OPTUM Franklin, TN

April 2018 - Current

Placing a high volume of outbound calls to our valued members to schedule them for their in-home visits with a Physician or a Nurse Practitioner via an auto dialer system

Answering inbound calls from our valued members and assisting them with their inquiries

Validating member demographic information and obtaining additional member data via specific plan scripting

Data entry of the members record with accurate information obtained on the call

Ensuring that the appointments are scheduled accurately following department policies and procedures

Resolving any scheduling issues or concerns

Routing calls to the appropriate department as needed….

Sales And Customer Service

Star Manufacturing/ national pen Shelbyville, TN

September 2017 - January 2018

Accountable for sales, call quality, and other key metrics that drive continued growth and improvement in the call center. Take ownership for enhancing the company's reputation by creating new and unique customer requests and by exploring opportunities to add value to your role. Sales and Service

Care Navigator/member Services/ Patient Advocate

Care net Healthcare Services -- Network Crossing San Antonio, TX

January 2016 - August 2017

Help to find best doctors and pharmacies under health plans. Locate registered nurses for help and changing patient PCP. Navigating Aetna website for members and also enrolling in available programs like weight loss and exercise programs and mental health. Worked some with Medicaid and Medicare patients.

Sales And Customer Service

Hearing Planet Brentwood, TN

January 2012 - August 2015

Creating and implementing creative selling strategies in order to sell hearing aid products to a wide range of customers across the United States. Setting Hearing appointments with doctors before making recommendations. Handled the financing for the devices as well.

Customer Service And Account Manager

Dell Inc Nashville, TN

January 2006 - February 2011

Managed 2000 of Dells Medium business customers identifying opportunities to offer new services and increase revenue.

Sold Dell products thru effective outbound and inbound calls meeting and exceeding team goals. Recognized frequently for high levels of customer satisfaction and performance.

EDUCATION

General

John Overton High School, Nashville, TN

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