Customer Inside Sales

**** * ***** ****** #**** Rogers, Arkansas *****

Phone 501-***-**** E-mail *******@*****.***

GERALD WYLES

Education: Associates of Applied Science in Information Technology

University of Arkansas Hope/Texarkana (August 2019 - May 2021)

Graduated Magna Cum Laude

Chancellors Honor Roll

Affiliation: PHI THETA KAPPA

Accomplishments:

Codecademy Certification: design, build, and deploy professional websites utilizing

HTML, CSS, JavaScript.

Military:

Navy 1981-1985

Skills and Abilities:

Instructional knowledge coupled with lab assignments in writing Python and C++ Code.

Proficient in analyzing data for informational and financial statistics.

Microsoft Excel / Access proficiency.

Efficient use of multiple computer applications for streamlined operations.

Understanding and applying Principles of Security in the workplace.

Worked effectively in a team to analyze and troubleshoot Software Computing Systems.

Instructional knowledge coupled with real-time labs in computer maintenance.

Capable of thinking strategically and analytically.

Strong oral, written and presentation skills.

Work experience equivalent to bachelor’s degree in business management

Professional Experience:

Rubber and Gasket Company of America April 1994 – June 2019

Inside Sales / Outside Sales

Developed friendly rapport with customers to facilitate open discussion of needs and offer products that could fill those needs.

Developed and continually refined knowledge of industrial products to answer customer questions and develop creative ways of meeting customer needs within the scope of existing product offerings.

Effectively managed a high volume of inbound and outbound customer calls.

Accurately documented, researched and resolved customers’ needs.

Addressed and resolved any customer product complaints empathetically and professionally.

Provided an elevated customer experience to generate a loyal customer base.

Managed customer accounts and growth through repetitive follow-up visits.

Drive sales growth through maximization of resources.

Accomplished sales objectives by meeting and exceeding monthly financial goals.

Implemented effective written and presentation approach for new business

development.

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