Customer Service, Data Entry Medical Billing
Resume:
Michelle Williams
Jonesboro, AR *****
***************@*****.***
Hardworking Caregiver, (At Home) CVS Med D Healthcare Rep., Cashier focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Always looking for ways to improve each patient's experience and level. Follow current trends to offer the best support to every patient. I have taken my COVID shots
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Healthcare Rep
CVS Med D, TTEC - Jonesboro, AR
November 2019 to December 2021
Answer Phone.
Transfer Calls
Take Care of Member's Needs.
Answer Frequent Questions.
Mail Out Prescriptions
Take Orders
Handle Transactions
Update Members Information
Typing.
Word.
Excel.
Caregiver
Health Care - Jonesboro, AR
June 2020 to September 2021
Cooking.
Cleaning.
Running Errands.
Monitored Daily Health.
Babysit.
Accompanied clients to doctor's offices and on other trips outside home or facility. Helped clients with bathing, dressing, and grooming to avoid skin breakdown and infections. Performed household chores to promote cleanliness, safety, and livability. Built strong relationships and bonds with clients to provide stable, supportive system. Provided companionship throughout day, engaging clients in conversation and activities. Internship Student
Hospital, Helena Regional Medical Center - Helena, AR August 2014 to October 2014
Maintaining Files.
Pulling patient charts for staff in various departments. Photo copying files from folders.
Entering client information.
Established courses of action within given timeframes. Practiced effective note-taking skills to retain information given throughout day. Collected and analyzed information relevant to assigned tasks. Supported office staff by processing correspondence, documents, and reports. Filed and retrieved documents and entered company data and metrics into databases. Secretary/Volunteer
Phillips County of Public Housing Agency - Helena, AR September 2011 to January 2012
Clean: mop, sweep, wipe counters.
Answer phones, greet visitors.
Direct calls to various offices.
Look for charts.
Typing.
Received and screened telephone calls, visitors, and incoming correspondence. Composed and proofread correspondence, reports, and confidential documents. Developed organized filing systems for digital and analog files. Assisted visitors and callers by answering questions or providing policy and procedure information. Secretary/Driver
Twin City Dental - West Helena, AR
March 2011 to December 2011
Answering phone.
Scheduling appointments.
Picking up and dropping off patients.
Filing.
Copying/Faxing.
Received and screened telephone calls, visitors, and incoming correspondence. Developed organized filing systems for digital and analog files. Assisted visitors and callers by answering questions or providing policy and procedure information. Monitored and adjusted complex schedules and scheduled appointments for internal personnel. Cashier
Cabela's Inc - Olympia, WA
February 2009 to December 2010
Dealing with money: cash, checks, debit/credit cards. Checking out customers.
Greeting customers.
Keeping my area clean.
Processed cash register transactions, inputted product costs, and gave back change. Counted money in cash drawers and balanced drawer at beginning and end of shift. Verified prices and calculated totals using scanners and point of sale (POS) systems. Assisted customers with locating items, answered questions, and provided directions. Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates.
Increased customer satisfaction ratings by providing prompt and accurate service. Greeted customers and provided prompt and friendly service. Bagged and packaged customer orders and purchases. Education
Certificate of Proficiency
Phillips Community College of the University of Arkansas - Helena, AR August 2013 to May 2015
Associate of Applied Science in Office Technology
Phillips Community College of The University of Arkansas - Helena, AR August 2011 to May 2013
Skills
• Time management
• POS
• CPR
• Microsoft Office
• Microsoft Word
• Front desk
• Microsoft Excel
• Customer service
• Databases
• Computer operation
• Medical coding
• Organizational skills
• Proofreading
• Data entry
• Filing
• Microsoft Powerpoint
• Hospital experience
• Word processing
• Typing
• Medical terminology
• Administrative experience
• Medical Billing
• HIPAA
• Medical Records
• English
• Expert
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