Front Desk Call Center
Resume:
Krysta Johnson
Athens, WV *****
********@*****.***
Skills
I have almost three years of Human Resource experience along with a bachelor’s degree in psychology and many years of experience with interacting with people and adapting to new challenges.
Experience
September 2019- Present
Jan-Care Ambulance - Human Resource Assistant
● Recruit, hire, onboard, and assist in orientation for new employees
● Keep employee database information updated and run reports when needed,
● Track and document employee disciplines, department transfers, and position changes
● Assist Upper Management with various tasks
● Create and monitor advertisements and posts for the social media page
● General clerical work
October 2018- October 2019
Pipestem Resort State Park - Front Desk Clerk
● Greet and check guests in and out
● Answer general questions, respond to guest concerns and complaints
● Provide information about the State Parks and make reservations for guests
● Handle payments and sales
● Run the night audit for the resort occasionally
September 2018- October 2018
Pipestem Resort State Park - Call Center Clerk
● Answer phones and make reservations for the West Virginia State Parks
● Answer questions
● Process payments
● General clerical work
January 2018- August 2018
Families R Us - Case Manager
● Meet with clients referred by Child Protective Services
● Teach in home parenting and life skills classes
● Report back to the DHHR about regular client meetings and progress 2
February 2017- March 2018
NUSkoool Scholars - Mentor
● Work directly with clients referred by the Division Of Rehabilitation Services to develop job and life skills.
● Keep reports of progress to submit on a weekly basis
● Transport clients to job placements and interviews Education
August 2012 - May 2016
Concord University, Athens, WV - B.A.
Major: Psychology, Minor: Music
References:
Heather Cary- Owner of Families R Us: 304-***-**** Kimberly Hawkins- Front Desk and Call Center Supervisor at Pipestem Resort State Park: 304-***-****
Tonya Morris- Director of Compliance at Jan-Care Ambulance: +1-304-***-****
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