Customer Service Administrative Assistant
Resume:
MARIA ANN BROWN
OBJECTIVE
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
SKILLS & ABILITIES
Customer Service satisfaction
Self- Motivated
Basic Coding- Diagnostic
Medical office procedures
Computer applications
Keyboarding at 110 words per minute
Office Management
Medical Terminology
EXPERIENCE
CUSTOMER SERVICE AGENT – ARISE, WORK AT HOME
June 2017 to December 2019
Address customer service inquiries in a timely and accurate fashion.
Demonstrated mastery of customer service call script within specified timeframes.
Crossed-trained over 100 staff members in two years.
Achieved customer satisfaction rating of 95% within six months, exceeding corporate target.
Developed effective relationships with all call center departments through clear communication.
TEAMS SUPERVISOR – IBEX GLOBAL BECKLEY, WV
August 2015 to May 2017
Coaching agents to yield optimal performance through a sound understanding of the business and engagement with their team
Track and act on personnel and payroll issues.
Conduct performance appraisals as required.
Maintain accurate, current, and consistent documentation on direct reports.
Review productivity statistics daily and provide constructive feedback.
Provide Subject Matter Expertise.
Ensure training needs of subordinates are met.
Successfully complete all client related training and continually update agents.
Resolve escalated customer issues.
Hold team meetings on a regular basis with direct reports.
OFFICE MANAGER – RITE-AID BECKLEY, WV
June 2010 to December 2014
Lead store associates through the execution of company business plans/objectives to drive sales.
Attend-to opening and closing the store and maintain proper accountability for cash handling and company banking.
Interview, hire, train, direct, reward, and discipline associates.
Provide leadership and development for associates communicating career opportunities and providing feedback.
EDUCATION
CERTIFICATION
VALLEY COLLEGE- BECKLEY WV
MEDICAL ADMINISTRATIVE ASSISTANT
ASSOCIATE’S DEGREE IN BUSINESS
BACHLOR’S DEGREE
Maintained a 3.5 GPA, Awarded Dean’s list, President’s list, and received excellence wards the entire duration at educational institution.
CMAA Certification
Certification from National Health career Association
CPR/FRIST-AID and AED
Certification from American Heart Association
COMMUNICATION
Listening
Work independently
Motivate others oriented
Team building
Problem Solving
Phone Etiquette
Self-Motivated
Customer Service
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