MARIA ANN BROWN

304-***-****

OBJECTIVE

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

SKILLS & ABILITIES

Customer Service satisfaction

Self- Motivated

Basic Coding- Diagnostic

Medical office procedures

Computer applications

Keyboarding at 110 words per minute

Office Management

Medical Terminology

EXPERIENCE

CUSTOMER SERVICE AGENT – ARISE, WORK AT HOME

June 2017 to December 2019

Address customer service inquiries in a timely and accurate fashion.

Demonstrated mastery of customer service call script within specified timeframes.

Crossed-trained over 100 staff members in two years.

Achieved customer satisfaction rating of 95% within six months, exceeding corporate target.

Developed effective relationships with all call center departments through clear communication.

TEAMS SUPERVISOR – IBEX GLOBAL BECKLEY, WV

August 2015 to May 2017

Coaching agents to yield optimal performance through a sound understanding of the business and engagement with their team

Track and act on personnel and payroll issues.

Conduct performance appraisals as required.

Maintain accurate, current, and consistent documentation on direct reports.

Review productivity statistics daily and provide constructive feedback.

Provide Subject Matter Expertise.

Ensure training needs of subordinates are met.

Successfully complete all client related training and continually update agents.

Resolve escalated customer issues.

Hold team meetings on a regular basis with direct reports.

OFFICE MANAGER – RITE-AID BECKLEY, WV

June 2010 to December 2014

Lead store associates through the execution of company business plans/objectives to drive sales.

Attend-to opening and closing the store and maintain proper accountability for cash handling and company banking.

Interview, hire, train, direct, reward, and discipline associates.

Provide leadership and development for associates communicating career opportunities and providing feedback.

EDUCATION

CERTIFICATION

VALLEY COLLEGE- BECKLEY WV

MEDICAL ADMINISTRATIVE ASSISTANT

ASSOCIATE’S DEGREE IN BUSINESS

BACHLOR’S DEGREE

Maintained a 3.5 GPA, Awarded Dean’s list, President’s list, and received excellence wards the entire duration at educational institution.

CMAA Certification

Certification from National Health career Association

CPR/FRIST-AID and AED

Certification from American Heart Association

COMMUNICATION

Listening

Work independently

Motivate others oriented

Team building

Problem Solving

Phone Etiquette

Self-Motivated

Customer Service

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