Loan Processor Customer Service
Resume:
Amy Sides
Indianapolis, IN ***54
**********@***.***
OBJECTIVE
A long term position, as a Mortgage Underwriter.
The ideal position would be in an established company where my vast experience in mortgage banking would be an asset to my employer. In addition, I believe that my position is to support the production staff and to work for a company in which that is the companies’ priority.
EXPERIENCE
Sr Loan Specialist/MI Financial May 2022 to Current Processing Supervisor/VanDyke Mortgage March 2020 to May 2022 Mortgage Loan Processor/OTS Underwriter
Regions Bank March 2015 to March 2020
Indianapolis, IN
Centralized processing for Midwest and southern states.
Responsible for processing mortgage loan applications for all government programs including VA, FHA and USDA in addition to conventional and portfolio loans.
Review and verify all documentation from borrowers for accuracy and completeness.
Prepare loan file for underwriting for final approval and closing.
Provide exceptional customer service to clients, Realtors, and support staff.
OTS Underwriter
Operations Manager
Waterstone Mortgage Corporation June 2013 to March 2015 Indianapolis, IN
Review Current processing procedures, policies, and forms to make sure the department is running as efficiently as possible. Implement any necessary changes with the proper approval of upper management.
Assist department staff in obtaining their goals and facilitating professional development.
Maintaining a focus on enhancing customer service skills and knowledge.
Communicate job expectations to staff, establish and communicate goals and measurement standards for production, closing, post-closing, servicing, and support staff. Ensure goals support company’s strategic plan.
Recruit, develop, train, cross-train, coach, and motivate staff. Make hiring and termination recommendations. Maintain acceptable turnover. Ensure staff has appropriate resources to complete job functions with effectiveness and efficiency.
Manage the flow and reporting of the current pipelines to ensure mortgage loan application are being processed in an efficient manner.
Assist with the clearing of post-closing exceptions received from the Investor to ensure the company does not incur any financial losses.
Work closely with underwriting department to complete loans and prepare loans for closing.
Process a small pipeline of files to include but not limited to other branch overflow as needed.
Mortgage Loan Processor November 2010 to June 2013 First Place Bank
Indianapolis, IN
Processing for Indianapolis and surrounding areas.
Process conventional, VA, FHA, Indiana Housing, and USDA loans.
Collect documentation, qualify, and submit detailed documentation for final underwriting approval.
Provide customer service to clients, Realtors, and support staff.
Provide service to customer before closing, during closing and after closing. Loan Processor March 2010 to October 2010
US Bank Home Mortgage
Indianapolis, IN
Centralized processing for Texas and Michigan branches.
Responsible for processing mortgage loan applications. Verifying all documentation from
Borrowers for accuracy and completeness.
Prepare loan file for underwriting submission.
Customer Service to clients, Realtors, and support staff. Home Service Specialist II August 2008 – March 2010 Bank of America
Indianapolis, IN
Responsible for processing of mortgage loan applications. Verify all documentation for accuracy and completeness.
Contact borrowers for any additional documentation required for approval within 48 hours of receipt of file. Upon receipt of loan approval, coordinate closing date, and location.
Generate legal documents, review HUD-1 and request funds for closing.
Clues Certified for conforming conventional and FHA. Proficient in use of Edge. Loan Processor May 2008 – August 2008
Regions Mortgage
Indianapolis, IN
National processing for mortgage loans applications.
Generate legal documents for file and recording. Insuring customer satisfaction during and after the process.
Loan Coordinator March 2007 – April 2008
National City Equity
Indianapolis, IN
Process and closed Home Equity lines, loans, and signature lines.
Worked with customers and loan officers to obtain required documentation for loan approvals.
Senior Mortgage Loan Specialist January 1996 – January 2007 Charter One Mortgage Corporation
Indianapolis, IN
Responsible for processing and closing mortgage loan applications.
Upon receipt of loan approval, coordinate closing date, and location.
Generate legal documents, review HUD-1 and request funds for closing.
DU Certified conforming conventional and FHA. Proficient in use of TMO and Empower
REFERENCES
EDUCATION
Available upon request
Bachelor of Science in Management
Contact this candidate