Business Analyst Customer Service

Stephen Hooper Business Analyst

******.*******.*@*****.*** • linkedin.com/in/stephenhooper2872/

703-***-**** • West Palm Beach FL 33418

A results-oriented Business Analyst with a strong track record of providing multifaceted analytical support through the analysis and interpretation of data to develop profitable sales and marketing strategies. Expert at challenging outdated business practices and replacing with innovative and efficient solutions. Dynamic history executing stakeholder influence and effectively leading both small- and large-scale projects from discovery and design to development and implementation. Excellent communicator with the innate ability to manage multiple projects with competing deadlines.

Areas of expertise include:

Business Intelligence Project Management Risk Assessment

Market Analysis Process Improvements Relationship Building

MS Excel/MS Access Financial Modelling Strategic Planning Professional Experience

LEXUS OF PALM BEACH • 9/2016 to 7/2018

INTERNET MANAGER

Developed and implemented digital roadmaps aligned with customer and business goals and comprised of defined quantitative success metrics, qualitative insights, and competitive data. Utilized data management tools to create new sales channels with current client base. Measured all digital marketing activity by generating program metrics and reports to track and steadily improve effectiveness and ROI. Presented findings to senior leaders.

Key Accomplishments:

• Launched a new technology to use existing data to increase sales.

• Maintained customer satisfaction index 103% of goal. SCHIRRA’S AUTO • 3/2015 to 9/2016

FINANCE MANAGER

Analyzed sales and profitability data to provide business intelligence and actionable recommendations on both strategy and operations. Organized all financial data and maintained prospect database. Conducted third-party negotiations. Managed all website and digital marketing projects, including maintenance, enhancements, and search engine optimization (SEO).

Key Accomplishments:

• Assessed and identified the impact of financial management tools on accounting, financial, investment, environmental, and business, transforming complex data into simplified trends and presenting strategies to increase profitability while minimizing risk.

• Repaired broken relationships with national financial institutions, increasing the company’s rating from B to Presidential and increasing profitability by 20%.

• Integrated new financial, marketing, and sales systems to compile data and generate reports for up-to-the- minute review.

• Optimized digital presence by creating a new web strategy to extend electronic reach and maximize ROI. Stephen Hooper

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• Revamped social media interaction strategies, significantly increasing user engagement. NAPLETON HYUNDAI • 3/2015 to 11/2015

SENIOR SALES REP

Assisted clients with vehicle purchases, including answering questions, showcasing the product, discussing financing and managing negotiations. Built relationships with new customers by demonstrating exemplary product knowledge and providing a high level of customer service. Structured leasing and finance deals with customers and banks to complete a profitable sale.

Key Accomplishments:

• Appointed to a team tasked with identifying new profit centers to increase sales growth. HOOPER’S QUALITY CARS, LTD • 5/1995 to 7/2015

VICE PRESIDENT

Created and implemented long- and short-term business and relationship building strategies based on internal and external data analysis. Directed business operations, investor reporting, business intelligence, and client management. Managed all corporate communication with clients and business stakeholders. Maintained risk mediation measure for D-F credit supported commercial paper. Coordinated digital presence, updating website and developing electronic promotions.

Key Accomplishments:

• Defined and implemented risk mitigation standards and documentation, ensuring adherence to regulatory compliance.

• Integrated a client-centered collections process, reducing loan loss to 3—the lowest loan loss rate in Virginia.

• Established accounting and cash handling procedures to protect company assets.

• Developed new revenue sales channels by assessing insurance market and creating new products for existing clients.

Education

Bachelor of Science in Finance

UNIVERSITY OF PHOENIX 2015

Coursework Taken in Economics

AUBURN UNIVERSITY 1992

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