Call Center Administrative Assistant
Resume:
EXPERIENCE
Health Care Advocate/Licensed Healthcare Agent/Property
and Casualty Agent
TTEC - Cordova, TN WFH
October 2021 to Currently
Healthcare Advocate for Medicare and Medicaid recipients. Advocate for the member during insurance claims
discrepancies, pharmacy benefits discrepancies, Healthy resources and community builder. Licensed in Health and Accident insurance. Placed into Property Casualty Client during non AEP times. Worked Individual and Family Insurance during 2022.
Licensed Healthcare Agent/Property and Casualty Agent Teleperformance- Cordova, TN WFH
October 2020- September 2021
Healthcare Agent for Medicare consumers. Matched plans that enabled the best healthcare for prospect for the next year. Educated them on benefits the plan carried. At end of AEP moved over to Customer Service for Property and Casualty Client.
Licensed Healthcare Medicare Agent
CONNEXION POINT
Memphis, TN
2016 to 2020
Advised healthcare consumers about Medicare Advantage plans. File applications to CMS on their behalf. Worked year round for 4 years in a call center position. Worked Helped with Plan Changes. Focused efforts on membership retention through call center campaigns. Strict adherence to state laws and company policies regarding contracts. Advance knowledge of Medicare Program A, B, C, D. Licensed in 40 States. AEP- 5 years
Census as Enumerator
Department of Commerce -Memphis, TN 2000 and 2020
Worked and completed Phase One of the US Census 2020 Project- 8 week course. Conducted research on behalf of US Census Bureau (August 2019-October 2019). Collected demographic information to assigned areas. Interview communities and canvasing neighborhoods. Responsible for collecting quality sound data. Also complied with regulatory laws and standards in two counties in TN, Worked the 2000 Census as enumerator and Phase 1 and 2 of the 2020 Census Enumerating phase.
WENDY G. SANTEE
LICENSED INSURANCE
AGENT/HEALTHCARE
ADVOCATE/PUBLIC ADMINSTRATION
NONPROFIT DEVELOPMENT
OBJECTIVE
Proficient professional with experience in the
private, public and nonprofit sectors, known as
an effective team player who is skilled at
implementing pioneering approaches to
enhance organizational performance.
Knowledgeable program development
professional with outstanding grants research
abilities on local and national levels. Passionate about aiding within federal, state and local
agencies and organizations to develop policy
position, advocate on behalf of citizens and
public education, and engage in constituency
building.
SKILLS & ABILITIES
Certifications and Licenses
Property & Casualty License
September 2021 to September 2024
Health and Accident
September 2016 to September 2024
Microsoft Office Master 2019 Certificate
Training
AHIP Certified 2023
Advance knowledge of Medicare
Program A, B, C, D.
VITALS
8954 Guasco Cove
Cordova, TN 38018
E ********@*****.***
2
WENDY SANTEE
LICENSED INSURANCE AGENT
Graduate Assistant- Contract Employee
University of Memphis -
Memphis, TN
2014 to 2015
Designed graphics for printed presentation flyers and posters. Developed a community matrix for the University of Memphis Neighborhood District. Engaged in community outreach and researched prospective funding resources. Amended and designed sustainable business development conference materials. Identified and worked with local organizations for possible future opportunities for SUPRA. Spearheaded and assisted with designing social media department logos.
KELLY SERVICES, COLLIERVILLE, TN 2006-2009 and 2012-2015 CONTRACT EMPLOYEE
Coordinated seminars, provided senior administrative support, and engaged in marketing initiatives increasing sales up to 1400%. Selected Accomplishments:
• Designed an Excel program for a key client that was implemented on a national level.
• Tracked and audited expenses.
• Developed training materials for an international client.
• Initiated forms for a client to increase efficiency and Productivity EDUCATION
Master of Public Administration, University of Memphis, Memphis, TN Cumulative GPA 3.61 Certificate in Urban Studies, Local Government Management Cum Laude Honor Society Bachelor of Professional Studies - Nonprofit Development / Administration, Cum Laude Honor Society, University of Memphis, Memphis, TN
Hesser Business College: Early Childhood education 1(yr.) Certifications: Certified Non-Profit Professional (CNP) Designation, National Certification through Nonprofit Leadership Alliance
Diplomas: Bookkeeping; Administrative Assistant; Tennessee Technology Center, Jackson, TN
Southwest Community College -Microsoft Office Master 2019 Certificate Training
VOLUNTEER
Shelby County Health Dept- 2000-2022 Non Medical Assistance Memphis Crisis Center- 2005-2015 Hotline Counselor National Patient Advocate Foundation 2006-2022 Advocate
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