EXPERIENCE

Health Care Advocate/Licensed Healthcare Agent/Property

and Casualty Agent

TTEC - Cordova, TN WFH

October 2021 to Currently

Healthcare Advocate for Medicare and Medicaid recipients. Advocate for the member during insurance claims

discrepancies, pharmacy benefits discrepancies, Healthy resources and community builder. Licensed in Health and Accident insurance. Placed into Property Casualty Client during non AEP times. Worked Individual and Family Insurance during 2022.

Licensed Healthcare Agent/Property and Casualty Agent Teleperformance- Cordova, TN WFH

October 2020- September 2021

Healthcare Agent for Medicare consumers. Matched plans that enabled the best healthcare for prospect for the next year. Educated them on benefits the plan carried. At end of AEP moved over to Customer Service for Property and Casualty Client.

Licensed Healthcare Medicare Agent

CONNEXION POINT

Memphis, TN

2016 to 2020

Advised healthcare consumers about Medicare Advantage plans. File applications to CMS on their behalf. Worked year round for 4 years in a call center position. Worked Helped with Plan Changes. Focused efforts on membership retention through call center campaigns. Strict adherence to state laws and company policies regarding contracts. Advance knowledge of Medicare Program A, B, C, D. Licensed in 40 States. AEP- 5 years

Census as Enumerator

Department of Commerce -Memphis, TN 2000 and 2020

Worked and completed Phase One of the US Census 2020 Project- 8 week course. Conducted research on behalf of US Census Bureau (August 2019-October 2019). Collected demographic information to assigned areas. Interview communities and canvasing neighborhoods. Responsible for collecting quality sound data. Also complied with regulatory laws and standards in two counties in TN, Worked the 2000 Census as enumerator and Phase 1 and 2 of the 2020 Census Enumerating phase.

WENDY G. SANTEE

LICENSED INSURANCE

AGENT/HEALTHCARE

ADVOCATE/PUBLIC ADMINSTRATION

NONPROFIT DEVELOPMENT

OBJECTIVE

Proficient professional with experience in the

private, public and nonprofit sectors, known as

an effective team player who is skilled at

implementing pioneering approaches to

enhance organizational performance.

Knowledgeable program development

professional with outstanding grants research

abilities on local and national levels. Passionate about aiding within federal, state and local

agencies and organizations to develop policy

position, advocate on behalf of citizens and

public education, and engage in constituency

building.

SKILLS & ABILITIES

Certifications and Licenses

Property & Casualty License

September 2021 to September 2024

Health and Accident

September 2016 to September 2024

Microsoft Office Master 2019 Certificate

Training

AHIP Certified 2023

Advance knowledge of Medicare

Program A, B, C, D.

VITALS

8954 Guasco Cove

Cordova, TN 38018

T 901-***-****

E adsvx6@r.postjobfree.com

2

WENDY SANTEE

LICENSED INSURANCE AGENT

Graduate Assistant- Contract Employee

University of Memphis -

Memphis, TN

2014 to 2015

Designed graphics for printed presentation flyers and posters. Developed a community matrix for the University of Memphis Neighborhood District. Engaged in community outreach and researched prospective funding resources. Amended and designed sustainable business development conference materials. Identified and worked with local organizations for possible future opportunities for SUPRA. Spearheaded and assisted with designing social media department logos.

KELLY SERVICES, COLLIERVILLE, TN 2006-2009 and 2012-2015 CONTRACT EMPLOYEE

Coordinated seminars, provided senior administrative support, and engaged in marketing initiatives increasing sales up to 1400%. Selected Accomplishments:

• Designed an Excel program for a key client that was implemented on a national level.

• Tracked and audited expenses.

• Developed training materials for an international client.

• Initiated forms for a client to increase efficiency and Productivity EDUCATION

Master of Public Administration, University of Memphis, Memphis, TN Cumulative GPA 3.61 Certificate in Urban Studies, Local Government Management Cum Laude Honor Society Bachelor of Professional Studies - Nonprofit Development / Administration, Cum Laude Honor Society, University of Memphis, Memphis, TN

Hesser Business College: Early Childhood education 1(yr.) Certifications: Certified Non-Profit Professional (CNP) Designation, National Certification through Nonprofit Leadership Alliance

Diplomas: Bookkeeping; Administrative Assistant; Tennessee Technology Center, Jackson, TN

Southwest Community College -Microsoft Office Master 2019 Certificate Training

VOLUNTEER

Shelby County Health Dept- 2000-2022 Non Medical Assistance Memphis Crisis Center- 2005-2015 Hotline Counselor National Patient Advocate Foundation 2006-2022 Advocate

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