Customer Service Office Assistant
Resume:
Janavi Pelekai
Receptionist/ Office Assistant -
Reno, NV 89512
*************@*****.***
To obtain permanent full time employment with an established company and utilize my knowledge, and share my Aloha with customers that I meet along the way. My desire is to provide excellent quality in work and customer service.
Authorized to work in the US for any employer
Work Experience
Ramp/Customer Service Agent
Unify Aviation - Reno, NV
January 2022 to Present
Loading and off loading aircraft’s, Service of aircraft, bag room sorting customer’s luggage. Checking in passengers, De-planning aircraft, Boarding aircraft. Selling flight tickets, upgrading sits on aircraft. CEM Customer Experience Manager
Five Below - Reno, NV
October 2021 to March 2022
Responsibility for the front end of store, Making sure associates were trained and adhere to the company policy. Assisting with inventory, scheduling and payroll. Open and closing store, bank drops, night audits. Restocking and ordering products.
Area Supervisor
Ross Dress For Less - Reno, NV
August 2021 to March 2022
Customer service, Opening and closing of store, making change for cash drawer, helping unload shipment, setting different departments, assigning task to employees, keeping store clean and presentable, answering any questions that customers and employees may have. Occasionally submit payroll, answering phones.
Retail Sales Associate/ Area Supervior
Ross Dress For Less - Reno, NV
July 2020 to October 2021
Cashier, stocking, labeling, processing returns, customer service, answering phones, setting different departments, assigning task to employees, open and close store, unload shipment, answering questions that customers and employees may have, training of new employees, occasionally submit payroll Guest Service Associate
Courtyard by Marriott - Reno, NV
November 2020 to June 2021
Check in and check out guest. Making new reservations, answering calls, transferring calls to guest, sales, night audit, answering to management, bistro cook when needed, Marriott reimbursement. Preschool Teacher
Tiny Treasures - Santa Rosa, CA
July 2019 to September 2020
Teaching children ages 4-5 years old their alphabets, shapes, identifying letters, sounding out words, manners and the basic everyday needs to prepare them to enter elementary school. HEALTH AIDE
KING KEKAULIKE HIGH SCHOOL - Makawao, HI
May 2014 to May 2019
HELPING STUDENTS WHO WERE SICK OR INJURED. TALKING WITH STUDENTS AND WORKING WITH TROUBLED TEENS. COUNSELING STUDENTS WHO WERE PREGNANT OR USING DRUGS. Cake Decorator/Packer/Cashier
Safeway - Wailuku, HI
August 2013 to May 2014
Responsibilities
Customer Service, Opener, Preparing and packing bakery items and placing it on display, doing Distress of expired items and Donations, Cashier, Help prep cakes, pies and Special orders. Skills Used
Customer Service, Cashier, fast learner
Receptionist/ Office Assistant
Maui Massage LLC - Wailea, HI
March 2010 to August 2013
2013
Answering phones, booking appointments, making work schedules for other employees, faxing, filing, and payroll, hiring new employees
Office Assistant
World Creations, LLC
2011 to December 2011
December 2011
Assistant to the Marketing Director, USA - Assisted with all aspects of running an on line gallery, processed orders, inventory reports, quality control, customer service, packaging of products, filing and maintaining customer records, email marketing and website updates to webmaster, light bookkeeping and reports to CEO in Japan.
Microsoft Office Suite, QuickBooks Pro, Filing, Typing, Customer Service Education
High School Diploma
Maui High School - Kahului, HI
1983 to 1987
Skills
• Microsoft office, word (5 years)
• retail sales
• Training
• Management
• Organizational Skills
• MS Office
• Powerpoint
• Cake Decorating
• Classroom Management
• Teaching
• Office experience
• Administrative experience
• Microsoft Office
• Customer service
• Email Marketing
• Medical Billing
• Medical Receptionist
• Account Management
• Guest Services
• Event Planning
• QuickBooks
• Night Audit
• Hotel experience
• Guest relations
• Restaurant experience
• Hotel experience (2 years)
• Guest relations
• English
• Hospitality (2 years)
• Accounts receivable
• Front desk (2 years)
• Sales Management
• Interviewing
• Cash handling
• Windows
• Time Management
• Payroll
• Human Resources
• POS
Certifications and Licenses
First Aid Certification
CPR Certification
Assessments
Medical Billing — Proficient
September 2020
Understanding the procedures and forms used for medical billing Full results: Proficient
Customer Focus & Orientation — Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Proficient
Customer Service — Familiar
September 2020
Identifying and resolving common customer issues
Full results: Familiar
Sales Skills — Familiar
September 2020
Influencing and negotiating with customers
Full results: Familiar
Inside Sales — Proficient
September 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Accounting Skills: Bookkeeping — Familiar
September 2020
Calculating and determining the accuracy of financial data Full results: Familiar
Memorization — Familiar
September 2020
Committing product or merchandise information to memory and recalling it at a later time Full results: Familiar
Outside Sales — Proficient
September 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Numerical Reasoning Skills — Familiar
September 2020
Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs
Full results: Familiar
Attention to Detail — Familiar
September 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Filing & Organization — Proficient
September 2020
Arranging and managing information or materials using a set of rules Full results: Proficient
Analyzing Data — Familiar
September 2020
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Familiar
Customer Focus & Orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Front Desk Agent (Hotel) — Highly Proficient
October 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Medical Receptionist Skills — Proficient
October 2020
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Call Center Customer Service — Proficient
September 2020
Applying customer service skills in a call center setting Full results: Proficient
Data Entry: Accuracy — Highly Proficient
September 2020
Entering data quickly and accurately
Full results: Highly Proficient
Front Desk Agent (Hotel) — Highly Proficient
October 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Customer Service — Familiar
September 2020
Identifying and resolving common customer issues
Full results: Familiar
Customer focus & orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Night auditor (hotel) — Proficient
February 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Following directions — Proficient
February 2021
Following multi-step instructions
Full results: Proficient
Management & leadership skills: Planning & execution — Familiar February 2021
Planning and managing resources to accomplish organizational goals Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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