Janavi Pelekai

Receptionist/ Office Assistant -

Reno, NV 89512

adsvw0@r.postjobfree.com

+1-808-***-****

To obtain permanent full time employment with an established company and utilize my knowledge, and share my Aloha with customers that I meet along the way. My desire is to provide excellent quality in work and customer service.

Authorized to work in the US for any employer

Work Experience

Ramp/Customer Service Agent

Unify Aviation - Reno, NV

January 2022 to Present

Loading and off loading aircraft’s, Service of aircraft, bag room sorting customer’s luggage. Checking in passengers, De-planning aircraft, Boarding aircraft. Selling flight tickets, upgrading sits on aircraft. CEM Customer Experience Manager

Five Below - Reno, NV

October 2021 to March 2022

Responsibility for the front end of store, Making sure associates were trained and adhere to the company policy. Assisting with inventory, scheduling and payroll. Open and closing store, bank drops, night audits. Restocking and ordering products.

Area Supervisor

Ross Dress For Less - Reno, NV

August 2021 to March 2022

Customer service, Opening and closing of store, making change for cash drawer, helping unload shipment, setting different departments, assigning task to employees, keeping store clean and presentable, answering any questions that customers and employees may have. Occasionally submit payroll, answering phones.

Retail Sales Associate/ Area Supervior

Ross Dress For Less - Reno, NV

July 2020 to October 2021

Cashier, stocking, labeling, processing returns, customer service, answering phones, setting different departments, assigning task to employees, open and close store, unload shipment, answering questions that customers and employees may have, training of new employees, occasionally submit payroll Guest Service Associate

Courtyard by Marriott - Reno, NV

November 2020 to June 2021

Check in and check out guest. Making new reservations, answering calls, transferring calls to guest, sales, night audit, answering to management, bistro cook when needed, Marriott reimbursement. Preschool Teacher

Tiny Treasures - Santa Rosa, CA

July 2019 to September 2020

Teaching children ages 4-5 years old their alphabets, shapes, identifying letters, sounding out words, manners and the basic everyday needs to prepare them to enter elementary school. HEALTH AIDE

KING KEKAULIKE HIGH SCHOOL - Makawao, HI

May 2014 to May 2019

HELPING STUDENTS WHO WERE SICK OR INJURED. TALKING WITH STUDENTS AND WORKING WITH TROUBLED TEENS. COUNSELING STUDENTS WHO WERE PREGNANT OR USING DRUGS. Cake Decorator/Packer/Cashier

Safeway - Wailuku, HI

August 2013 to May 2014

Responsibilities

Customer Service, Opener, Preparing and packing bakery items and placing it on display, doing Distress of expired items and Donations, Cashier, Help prep cakes, pies and Special orders. Skills Used

Customer Service, Cashier, fast learner

Receptionist/ Office Assistant

Maui Massage LLC - Wailea, HI

March 2010 to August 2013

2013

Answering phones, booking appointments, making work schedules for other employees, faxing, filing, and payroll, hiring new employees

Office Assistant

World Creations, LLC

2011 to December 2011

December 2011

Assistant to the Marketing Director, USA - Assisted with all aspects of running an on line gallery, processed orders, inventory reports, quality control, customer service, packaging of products, filing and maintaining customer records, email marketing and website updates to webmaster, light bookkeeping and reports to CEO in Japan.

Microsoft Office Suite, QuickBooks Pro, Filing, Typing, Customer Service Education

High School Diploma

Maui High School - Kahului, HI

1983 to 1987

Skills

• Microsoft office, word (5 years)

• retail sales

• Training

• Management

• Organizational Skills

• MS Office

• Powerpoint

• Cake Decorating

• Classroom Management

• Teaching

• Office experience

• Administrative experience

• Microsoft Office

• Customer service

• Email Marketing

• Medical Billing

• Medical Receptionist

• Account Management

• Guest Services

• Event Planning

• QuickBooks

• Night Audit

• Hotel experience

• Guest relations

• Restaurant experience

• Hotel experience (2 years)

• Guest relations

• English

• Hospitality (2 years)

• Accounts receivable

• Front desk (2 years)

• Sales Management

• Interviewing

• Cash handling

• Windows

• Time Management

• Payroll

• Human Resources

• POS

Certifications and Licenses

First Aid Certification

CPR Certification

Assessments

Medical Billing — Proficient

September 2020

Understanding the procedures and forms used for medical billing Full results: Proficient

Customer Focus & Orientation — Proficient

July 2019

Responding to customer situations with sensitivity. Full results: Proficient

Customer Service — Familiar

September 2020

Identifying and resolving common customer issues

Full results: Familiar

Sales Skills — Familiar

September 2020

Influencing and negotiating with customers

Full results: Familiar

Inside Sales — Proficient

September 2020

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Accounting Skills: Bookkeeping — Familiar

September 2020

Calculating and determining the accuracy of financial data Full results: Familiar

Memorization — Familiar

September 2020

Committing product or merchandise information to memory and recalling it at a later time Full results: Familiar

Outside Sales — Proficient

September 2020

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Numerical Reasoning Skills — Familiar

September 2020

Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs

Full results: Familiar

Attention to Detail — Familiar

September 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Familiar

Filing & Organization — Proficient

September 2020

Arranging and managing information or materials using a set of rules Full results: Proficient

Analyzing Data — Familiar

September 2020

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Familiar

Customer Focus & Orientation — Highly Proficient

October 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Front Desk Agent (Hotel) — Highly Proficient

October 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Medical Receptionist Skills — Proficient

October 2020

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Call Center Customer Service — Proficient

September 2020

Applying customer service skills in a call center setting Full results: Proficient

Data Entry: Accuracy — Highly Proficient

September 2020

Entering data quickly and accurately

Full results: Highly Proficient

Front Desk Agent (Hotel) — Highly Proficient

October 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Customer Service — Familiar

September 2020

Identifying and resolving common customer issues

Full results: Familiar

Customer focus & orientation — Highly Proficient

October 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Night auditor (hotel) — Proficient

February 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Following directions — Proficient

February 2021

Following multi-step instructions

Full results: Proficient

Management & leadership skills: Planning & execution — Familiar February 2021

Planning and managing resources to accomplish organizational goals Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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