Steven Schultz

Customer Service and Sales Representative

White House, TN 37188

adsvuk@r.postjobfree.com

+1-858-***-****

Authorized to work in the US for any employer

Work Experience

Tier II Credit Specialist

IDIQ – Temecula, CA

September 2021 to March 2022

• Conducted customer service in a call center environment.

• Responsible for handling as many as 80 calls per day

• Consistently ranked as one of the top agents with regards to customer save rates Licensed Sales Producer

State Farm Mutual Automobile Insurance Company - Temecula, CA May 2019 to August 2021

• Conducted insurance sales and serviced existing policies of a medium-large size book of business

• Consistently exceeded sales goals.

Customer Service Representative

GEICO - Poway, CA

February 2017 to April 2019

• Responsible for taking up to 70 calls a day.

• Transacted in over 7 other states, complying with their unique state insurance regulations

• Performed exceptionally well at selling cross line products like homeowners, renters, and umbrella.

Office Manager/Licensed Insurance Agent

Allstate Insurance - Valley Center, CA

January 2009 to January 2017

• Manage between 2-4 employees; including training, payroll, technological support, and technical insight by answering detailed questions about State and Company rules and regulations.

• Service a Book of Business containing over 2,200 customers by assisting them with current policies, offering them professional Insurance advice, and maintaining a positive relationship during the process. Executive (Group Leader)

Target Distribution Center

January 2008 to December 2008

• Responsible for the overall success and productivity of approximately 40 employees in a distribution plant setting.

• Personally increased my shift's overall productivity over the course of my final 5 months with Target to over 100% of expectations, an increase of over 17% from where they were performing prior to my tenure.

Brigade Unit Movement Officer and Logistics Officer in Charge Brigade S-4

March 2007 to November 2007

• Responsible for coordinating the movement of all personnel in 4th Brigade of the 82nd Airborne Division, which included more than 5,000 paratroopers.

• Coordinated the shipment of all equipment sent from Fort Bragg to Afghanistan for the entire Brigade in support of Operation Enduring Freedom VIII. Platoon Leader

Military Police - Fort Bragg, NC

January 2006 to March 2007

• Led platoon on over fifty combat missions while deployed to Afghanistan in support of Operation Enduring Freedom.

• Responsible for the health, morale, and overall welfare of 45 paratroopers, to include 13 subordinate supervisors.

• Accountable for over $3,300,000 worth of equipment, including 14 up-armored HMMWV's, 28 ASIP radios, 41 Night Vision Devices, 28 crew-served automatic weapons, 70 individual weapons, and other sensitive equipment. Education

B.S. In Criminal Justice, Minor in Philosophy and Military Leadership Northern Arizona University - Flagstaff, AZ

Skills

CSR

Account Management

Office Management

Technical Support

CRM Software

Customer service 10+ years

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