Customer Service
Resume:
Steven Schultz
Customer Service and Sales Representative
White House, TN 37188
**************@*******.***
Authorized to work in the US for any employer
Work Experience
Tier II Credit Specialist
IDIQ – Temecula, CA
September 2021 to March 2022
• Conducted customer service in a call center environment.
• Responsible for handling as many as 80 calls per day
• Consistently ranked as one of the top agents with regards to customer save rates Licensed Sales Producer
State Farm Mutual Automobile Insurance Company - Temecula, CA May 2019 to August 2021
• Conducted insurance sales and serviced existing policies of a medium-large size book of business
• Consistently exceeded sales goals.
Customer Service Representative
GEICO - Poway, CA
February 2017 to April 2019
• Responsible for taking up to 70 calls a day.
• Transacted in over 7 other states, complying with their unique state insurance regulations
• Performed exceptionally well at selling cross line products like homeowners, renters, and umbrella.
Office Manager/Licensed Insurance Agent
Allstate Insurance - Valley Center, CA
January 2009 to January 2017
• Manage between 2-4 employees; including training, payroll, technological support, and technical insight by answering detailed questions about State and Company rules and regulations.
• Service a Book of Business containing over 2,200 customers by assisting them with current policies, offering them professional Insurance advice, and maintaining a positive relationship during the process. Executive (Group Leader)
Target Distribution Center
January 2008 to December 2008
• Responsible for the overall success and productivity of approximately 40 employees in a distribution plant setting.
• Personally increased my shift's overall productivity over the course of my final 5 months with Target to over 100% of expectations, an increase of over 17% from where they were performing prior to my tenure.
Brigade Unit Movement Officer and Logistics Officer in Charge Brigade S-4
March 2007 to November 2007
• Responsible for coordinating the movement of all personnel in 4th Brigade of the 82nd Airborne Division, which included more than 5,000 paratroopers.
• Coordinated the shipment of all equipment sent from Fort Bragg to Afghanistan for the entire Brigade in support of Operation Enduring Freedom VIII. Platoon Leader
Military Police - Fort Bragg, NC
January 2006 to March 2007
• Led platoon on over fifty combat missions while deployed to Afghanistan in support of Operation Enduring Freedom.
• Responsible for the health, morale, and overall welfare of 45 paratroopers, to include 13 subordinate supervisors.
• Accountable for over $3,300,000 worth of equipment, including 14 up-armored HMMWV's, 28 ASIP radios, 41 Night Vision Devices, 28 crew-served automatic weapons, 70 individual weapons, and other sensitive equipment. Education
B.S. In Criminal Justice, Minor in Philosophy and Military Leadership Northern Arizona University - Flagstaff, AZ
Skills
CSR
Account Management
Office Management
Technical Support
CRM Software
Customer service 10+ years
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