Post Job Free

Resume

Sign in

Customer Service Data Entry

Location:
Covington, LA
Posted:
October 06, 2022

Contact this candidate

Resume:

Julie Buckley

** **** ***** ***** #****

Covington, LA 70433

Cell 808-***-**** adsvrk@r.postjobfree.com

CUSTOMER SERVICE ACCOUNT BILLING INVENTORY MANAGEMENT SUMMARY: Extensive customer service and account management experience in pharmacy, retail and banking industries. Well rounded expertise in core medical and financial services including insurance & account billing, inventory management, retail administration, promoting products and services, fund transfers, and quality assurance. Builds strong relationships with customers and industry partners. Always maintains an enjoyable positive and professional team environment.

PROFICIENCIES:

Customer service orientation with effective problem-solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and team members.

Knowledge and ability to quickly learn company products, services, policies, procedures, regulatory guidelines, and effective marketing and sales practices.

Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines IAW local, state and federal HIPPA laws.

Self motivated, goal oriented, team player with strong interpersonal skills and sales aptitude.

Proven outstanding organizational skills with the ability to prioritize workload and multi- task in a fast pace environment while maintaining accuracy and attention to detail.

Expert skills in handling currency transactions and billing both customers and insurance organizations.

EDUCATION

Associates Degree, Hospital Administration, University of Phoenix, 2011 Nationally Certified Pharmacy Technician, Eaton Technical Institute, 2004 High School Diploma, Ketchikan Alaska High School, 1999 PROFESSIONAL HISTORY

CUSTOMER SERVICE/CASHIER

SAM’S CLUB, COVINGTON, LOUISIANA 2019 - 2022

Sam’s Club is a membership only warehouse chain selling a variety of bulk grocery items, electronics and home goods at wholesale prices.

As a cashier, directed the flow of the store traffic to keep the stream of members checking out at a steady pace. Upgrading memberships and selling credit cards. Friendly, courteous and provide exceptional customer service.

CERTIFIED PHARMACY TECHNICIAN

FRED MEYERS PHARMACY, NEWPORT OREGON 2007- 2008

Fred Meyers retail supermarkets are known throughout the Pacific Northwest for its favored selection of items, customer service and is the preferred store over Wal-Mart and Rite-Aid. The Newport Oregon pharmacy team delivered the best customer service, growing it to the largest pharmacy by volume in the area.

As a Certified Pharmacy Technician, assisted team in providing professional care for in excess of 700 prescriptions daily. Delivered fast, fun and friendly pharmacy service. Daily, handled hundreds guest information with accuracy, security and confidentiality. Assisted pharmacists fill prescriptions. Resolved insurance issues with all major insurance companies to provide guest prescriptions on time. Verified product information, receipts and check/charge documents. HAGGEN'S FOOD & PHARMACY, MARYSVILLE WASHINGTON 2005- 2007 This small pharmacy located in the high-class grocery store is well known for its family friendly environment. As a member of the team the pharmacy developed a friendship with its customers unlike its competitors. Excelled in developing friendly professional relationships with customers and insurance companies. Gained repeat customers and positive feedback from industry partners.

Assist in the preparation of prescriptions including entering patient information

(demographics, drug allergies and pharmaceutical history) and prescription orders into the computer for processing.

Responsible for obtaining information for insurance verification and authorization.

Order, receive, rotate and store product to assure quality controls.

Reconcile daily merchandise orders.

Organize and file records.

Keep work area clean, orderly and free from safety hazards; report hazards to store management.

Operate the cashier terminal and the credit card machine when checking out customers; collect proper payment for merchandise. CUSTOMER SERVICE REPRESENTATIVE FIRST BANK, KETCHIKAN ALASKA 2001- 2003 Quickly moved up the ladder from general teller to lead merchant teller. Responsible for providing frontline support and service to current and potential customers to meet their everyday banking needs. This included marketing and cross-selling products and services, as well as performing customer service, branch operations and teller functions in a non-traditional retail environment.

Processed a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations such as cashing checks, processing deposits and withdrawals, loan payments, cash advances, transfers, and issuing monetary instruments.

Perform opening, closing, and other branch servicing duties such as cash and vault balancing; ordering cash, cards, checks and other supplies; completing logs, reports, audits and control checks; maintaining and servicing automated teller machines; and cleaning work areas.

Open and perform account maintenance on certificate of deposit, consumer and business accounts; assists with courtesy and collection calls as needed; seeks assistance from more

knowledgeable branch staff when necessary.

Proactively seek ways to develop and expand customer relationships through marketing displays, call programs, and other prospecting techniques.

Achieve personal sales and referral goals by identifying, marketing, and cross-selling banking products and services beneficial to customer needs.

Enhance customer satisfaction and the professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers and host retail partners.

Practice branch security procedures and protects customer confidentiality and privacy. DEPARTMENT MANAGER WAL-MART, KETCHIKAN ALASKA 2000- 2001 Over the Counter (OTC) Department Manager responsible for working with team members on customer services, selling skills and product knowledge. Performed a wide variety of activities aimed at driving sales and promoting and managing the training and development of associates in a specific department. Served as the subject matter expert, responsible for ensuring that all business initiatives are implemented and executed per Company standards.

Promote store sales and profit goals

Train all associates on merchandising standards

Exhibit an ownership attitude by promoting partnerships with store management.

Deliver excellence in customer services, including decision making/problem solving skills for service recovery.

Provide input and assistance to Assistant Manager in motivating, evaluating, coaching and counseling associates.

Act as Customer Service Leader

ASSISTANT MANAGER STENFJORD'S PLAZA DRUGS, KETCHIKAN ALASKA 1997- 2001 Stenfjord's was the premier drug store in Ketchikan. Servicing the diverse culture of surrounding islands in southeast Alaska; Stenfjord's packaged and shipped medications and supplies utilizing local float plane charters.

Oversee daily merchandising, floor set planning and execution, replenishment, launches, updates, planning and execution, shipment, zero selling reports, loss prevention, and service.

Generate and analyzes Field Merchandise Reports (Zero Seller, Top Sellers) and makes necessary product placement/adjustments based on selling and Field Merchandise Reports.

Make presentation adjustments based on store design type and assortment levels.

Lead overall store earnings by driving top line sales while managing controllable contribution. Manage the team who ensures the efficient and effective handling of all merchandise from shipment receipt, processing, merchandise floor sets, and replenishment systems.

Drive results through creating short-term plans and long-term strategies, processes, and events that create a positive in-store experience for both our store team and our customers.

Manage and measures progress and results against key targets.

Spend at least 60% of the shift performing Manager On Duty tasks



Contact this candidate