Customer Service Corporate Trainer

Aime Charlebois

818-***-**** ************@*****.*** North Hollywood, California 91602

SUMMARY

A graduate of Nutrition and Culinary Arts degree. Skilled in culinary and Nutrition in Home settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Hardworking and reliable Chef with strong ability in HealthCare and Emergency care. Highly organized, proactive and punctual with team-oriented mentality. Skilled in Customer Service, retail and corporate training. Able to work independently and exceed all metrics.

SKILLS

Working as a private chef with a focus on

children. Preparing meals, assisting in

medical needs and handeling all daily

requirements.

Assisting Nurses

Excellent Communication and Presentation

Skills

Outstanding Sales and Customer Service

Professional

Ability to Drive Sales and Profits

Marketing and Promotions Expert

Dedicated and Goal Oriented

Excellent Communication

Cooking

Clients

Customer Service

Marketing

Presentation Skills

Sales

Training programs

Microsoft Office

Conflict resolution

Organizational skills

Time management

Multitasking

Friendly, positive attitude

Reliable and trustworthy

First Aid/CPR

Problem resolution

Relationship building

EXPERIENCE

Respite Care Provider/Chef, Accredited Health Services Inc., November 2018-Current North Hollywood, California

Working with children who have compromised immune systems. Cooking/preparing meals in their home.

Planning meals, educating parents and kids on proper nutrition. Using different methods for cooking, Maintaining and exceeding daily sales goals. Training new clients on new products.

Facilitated best care by developing strong and trusting rapport with patient. Monitored and reported clients' progress.

Supervised medication administration, personal hygiene and other activities of daily living. Account Manager, Marula Skin Care, March 2012-January 2014 Culver City, California

Oversaw multiple accounts and worked diligently to meet and exceed performance goals. Managed existing portfolio and potential leads using several databases. . Manager, The Raven Spa, April 2010-September 2012

Silver Lake, California

Managed 35 employees and increased profitability.

Oversaw the development and implantation of a new Yoga studio. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Greeted and encouraged feedback from customers to implement in-store operational changes.

Recruited and hired qualified candidates to fill open positions. Trained employees on additional job positions to maintain coverage of roles at all times. Regional General Manager, Massage Envy, October 2009-April 2010 Valencia, California

Participated in networking events to establish and cement community ties, B2B relationships and industry connections.

Monitored progress by establishing plans, budgets and measuring results. Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.

General Manager/Sales & Corporate Trainer, Spa One, Incorporated, October 2006-October 2009 Tucson, Arizona

Established customer-centric focus throughout culture to build loyalty and retention. Maintained department profitability while controlling expenses and promoting customer satisfaction.

Decreased total overhead expenses by negotiating with vendors. Corporate Trainer, AFNI, January 2003-January 2006 Tucson, Arizona

Conducted all company training.

Supervised and evaluated the progression of 25 new hires every 5 week. Was responsible for developing a training program for existing employees. National Sales Trainer, Verizon Communications/One Point Communications, January 1996-January 2003

Baltimore, Maryland

Hired to develop, and execute training programs for corporate start-up, retained by Verizon. Created and coordinated group training classes in alignment with company sales objectives. Recruited, trained and mentored all sales team members and offered continuous support for professional development.

Evaluated training programs to determine effectiveness and increase employee retention. Created customized courses for distributors and customers to introduce relevant features and benefits of products.

EDUCATION AND TRAINING

2021

Associate of Applied Science

Culinary Arts/Nutrition, Los Angels Trade Tech, Los Angeles, CA June 2019

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